Southwest Kia: Dallas - Service Center

The service rep was very professional and courteous. He explained every detail to my understanding. Jeff went above and beyond after today I will return for my automotive needs. In the past the service He explained every detail to my understanding. Jeff went above and beyond after today I will return for my automotive needs. In the past the service reps made you feel like a number. Or had you waiting forever Ms Jackie was a great courtesy driver. More

I always love coming to this dealership! Ouse & Jeff are my to-go-to’s when it comes to booking with an advisor! They make sure that you are comfortable & both of them are very kind & respec Ouse & Jeff are my to-go-to’s when it comes to booking with an advisor! They make sure that you are comfortable & both of them are very kind & respectful! More

When I was there two weeks ago to get my oil change, Jeff was my service advisor. This past Saturday when my car broke down because of the battery Jeff was my service advisor again. You should give that man was my service advisor. This past Saturday when my car broke down because of the battery Jeff was my service advisor again. You should give that man a raise he is an excellent service advisor!! More

This place was great very clean great service friendly staff very good service time in and out. staff very good service time in and out. More

Southwest Kia has always done well by me. My latest service advisor Jeff was very attentive and helpful. I wish their shuttle service was quicker and covered more distance, but overall I have My latest service advisor Jeff was very attentive and helpful. I wish their shuttle service was quicker and covered more distance, but overall I have always had good experiences bringing my vehicle to Southwest Kia. More

Responsive and informative staff. Always greeted immediately upon arrival. Gracious send-offs. My preferred service provider. Always greeted immediately upon arrival. Gracious send-offs. My preferred service provider. More

Service Center Review: Southwest Kia Mesquite's service dept was booked so they scheduled an appointment for August 19, 2024 at Southwest Kia Dallas. Our 2024 Kia Seltos SUV (12,000 miles, less than a yea dept was booked so they scheduled an appointment for August 19, 2024 at Southwest Kia Dallas. Our 2024 Kia Seltos SUV (12,000 miles, less than a year old), carrying 3 adults and 1 child would dip and bottom out while running over bumps on the interstate at speed liimit, as though the suspension failed. We've never ridden anyone or carried any heavy weight in the backseats prior to this so didn't know the SUV would perform this poorly. Service Tech said that the maximum weight capacity is 750 lbs (which is unbelievable) and that they could not replace the shocks with heavy duty ones due to warranty. This means that we can't transport over two people in my family without having a really hard/rough ride. Someone almost hit us and when the car swerved, it tilted because the traction was not good (due to the shocks/suspension in my opinion). The Seltos is still in the shop as they try to resolve the issues above. Meanwhile, we are without any transportation, no bus routes and no loaner car while the work is being done. I've had to change my work schedule to work from home because I can't get to work without paying over $75 r/t for an Uber, let alone going to doctor appointments and running small errands. I used to love my Seltos and even recommended it to family and friends, but now am considering trading-in this 2024 Kia Seltos! THIS IS RIDICULOUS AND FRUSTRATING! More

Working with Jeff was a pleasure and he made sure my work was complete so I made it my appointment before time was complete so I made it my appointment before time More

Great service! Super friendly and sweet! Super fast service as well. Will continue my business with Kia in the future for sure! Super friendly and sweet! Super fast service as well. Will continue my business with Kia in the future for sure! More

Everyone was professional and courteous. All work was done in a timely and professional manner All work was done in a timely and professional manner More