Southwest Kia: Dallas - Service Center

I made an appointment for a tire rotation and maintenance check up. I was told it would be a 45 min to 1 hour wait. They found an item on the recall list so added that as well. I waited for 2 hours and they check up. I was told it would be a 45 min to 1 hour wait. They found an item on the recall list so added that as well. I waited for 2 hours and they told me the recall issue would be requiring longer and I said I would bring it back. I then pay the $20 fee for tire rotation and head to leave. However, when I get in my car to go, it says tire pressure low. I went back in to ask and the service person called the service team. It turns out the tire rotation I paid for didn’t actually happen (nor did they fill up my tires). Two hours wasted and the only thing actually performed was a car wash! More

I would recommend my family member too come to you also amazing service yesterday thank you very much amazing service yesterday thank you very much More

Friendly and good service would recommend to others Clean facilities. Did a great job on Clean facilities. Did a great job on More

Met immediately upon arriving by gentleman who entered my info and showed me where i could wait along with snacks and beverages. Asked for help in inputting my info on my screen in my car. I’m old school. Re info and showed me where i could wait along with snacks and beverages. Asked for help in inputting my info on my screen in my car. I’m old school. Receptionist contacted seller of vehicle and when security was completed on my vehicle he helped me with this task. Was a very productive and professional time at Southwest KIA. Thank you Paula Hall More

Everyone was nice and friendly, took my car in at last minute. Got it done earlier than the quoted time. minute. Got it done earlier than the quoted time. More

They have good service. The only thing I would say is if the service is going to take longer than normal, let me know that. And just give me updates. I was the 2nd customer The only thing I would say is if the service is going to take longer than normal, let me know that. And just give me updates. I was the 2nd customer to arrive before the gate was even open. I was there for an oil change and rotation. I was there for THREE hours. It has NEVER taken that long. And I saw other advisors checking in with their customers. Mine didn't check on me at all in that 3 hours. More

Larry Johnson your operations manager went above and beyond. Thank you so much for taking such good care of me. I wish I would have came here 1st. You were awesome? THANKS SO MUCH beyond. Thank you so much for taking such good care of me. I wish I would have came here 1st. You were awesome? THANKS SO MUCH More

Jason is always amazing & helpful and friendly. Drop off was easy and right on time Drop off was easy and right on time More

They were ready at my appointment time; addressed the issue I was there for, offered options and completed the work prior to there expected time. They even washed and vacuumed my vehicle. issue I was there for, offered options and completed the work prior to there expected time. They even washed and vacuumed my vehicle. More

Edwin's customer service was great. He was helpful, considerate, and answered all of my questions. I would like to work with him again. He was helpful, considerate, and answered all of my questions. I would like to work with him again. More