603 Reviews of Southwest Kia: Dallas - Service Center
Since no cd player in our new Kia and NO XM channel we were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered f were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered free for 3 months after purchase with no way to even get it on this vehicle. He not only told us he would get the adapter but has continued to say he would and that he had ordered it and the that it was on back order and then that it must be lost in mail and re-ordered it, etc. YOU get the drift. I saved each email to PROVE his is liar and that although we have bought FIVE kias in the past and referred countless friends, co workers and relatives to this dealership including a huge amount of our retirees groups (3) we will now never recommend this dealer and in fact will tell EVERYONE including doctors, neighbors and groups we belong to (one is a huge group because I retired from full time work with The Dallas Police Department so that is a LOT of people at those meetings how shabbily we were treated and out right lied to in person, on the phone and thru numerous emails. HE avoids us like we have the plaque now because I still ask him every time we are there for a recall or maintenance about it and we still get the same song and dance. THEN we started getting callas asking us if we wanted to buy another KIA there after our last trip for Maintenance. R U KIDDING???? We will get one answer to a complaint and then we call back but never get a call back _THE only thing that will satisfy this family is OUR ADAPTER we were promised or a check for us to buy one ourselves plus installation since we were Promised by the snake oil salesman KARKY -Shelley and Morris Oliver. P.S. Lost a very nice pair of pink sunglasses (Jessica Simpson's brand) last time we were there and no apology just "Nope can't find them" More
Tanner was friendly, considerate and personable. He found the car we bought and was extra attention tive to our being disabled. He even toook time to explain all of the new features of our new KIA S He found the car we bought and was extra attention tive to our being disabled. He even toook time to explain all of the new features of our new KIA Seltos. Tanner was great! We love our car More
I made an appointment for a tire rotation and maintenance check up. I was told it would be a 45 min to 1 hour wait. They found an item on the recall list so added that as well. I waited for 2 hours and they check up. I was told it would be a 45 min to 1 hour wait. They found an item on the recall list so added that as well. I waited for 2 hours and they told me the recall issue would be requiring longer and I said I would bring it back. I then pay the $20 fee for tire rotation and head to leave. However, when I get in my car to go, it says tire pressure low. I went back in to ask and the service person called the service team. It turns out the tire rotation I paid for didn’t actually happen (nor did they fill up my tires). Two hours wasted and the only thing actually performed was a car wash! More