Southwest Kia: Dallas - Service Center

Scheduling was easy and convenient. Service was performed promptly and was ready before promised! And they washed and vacuumed my vehicle before they returned it to me. Great service ex Service was performed promptly and was ready before promised! And they washed and vacuumed my vehicle before they returned it to me. Great service experience! More

The serive was great, friendly with Amelia, and several of the service personnel in the service area. of the service personnel in the service area. More

Jake was great from start to finish. He made me and my car taken care of. He made me and my car taken care of. More

Since no cd player in our new Kia and NO XM channel we were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered f were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered free for 3 months after purchase with no way to even get it on this vehicle. He not only told us he would get the adapter but has continued to say he would and that he had ordered it and the that it was on back order and then that it must be lost in mail and re-ordered it, etc. YOU get the drift. I saved each email to PROVE his is liar and that although we have bought FIVE kias in the past and referred countless friends, co workers and relatives to this dealership including a huge amount of our retirees groups (3) we will now never recommend this dealer and in fact will tell EVERYONE including doctors, neighbors and groups we belong to (one is a huge group because I retired from full time work with The Dallas Police Department so that is a LOT of people at those meetings how shabbily we were treated and out right lied to in person, on the phone and thru numerous emails. HE avoids us like we have the plaque now because I still ask him every time we are there for a recall or maintenance about it and we still get the same song and dance. THEN we started getting callas asking us if we wanted to buy another KIA there after our last trip for Maintenance. R U KIDDING???? We will get one answer to a complaint and then we call back but never get a call back _THE only thing that will satisfy this family is OUR ADAPTER we were promised or a check for us to buy one ourselves plus installation since we were Promised by the snake oil salesman KARKY -Shelley and Morris Oliver. P.S. Lost a very nice pair of pink sunglasses (Jessica Simpson's brand) last time we were there and no apology just "Nope can't find them" More

Everyone is always kind. Whatever we need it is always taken care of in a timely manner! Whatever we need it is always taken care of in a timely manner! More

Customer service was outstanding and the advisor was very attentive with keeping me up to date attentive with keeping me up to date More

The service was great all was taken care of and the car wash was excellent wash was excellent More

Great service from Alex and now Crow for my Telluride. Comfortable waiting area. Love the car wash and vacuum. Comfortable waiting area. Love the car wash and vacuum. More

Tanner was friendly, considerate and personable. He found the car we bought and was extra attention tive to our being disabled. He even toook time to explain all of the new features of our new KIA S He found the car we bought and was extra attention tive to our being disabled. He even toook time to explain all of the new features of our new KIA Seltos. Tanner was great! We love our car More

Thank 😊 you all for making our day and the AMAZING hospitality!! Have a great rest of y'alls day hospitality!! Have a great rest of y'alls day More