Back

Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
603 Reviews

603 Reviews of Southwest Kia: Dallas - Service Center

Sort by
September 01, 2023

Since no cd player in our new Kia and NO XM channel we were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered f More

by moso420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Croyx
Sep 05, 2023 -

Southwest Kia - Dallas responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Kevin Baker 469-772-7303 kevinbaker@lithia.com

July 15, 2023

Everyone is always kind. Whatever we need it is always taken care of in a timely manner! More

by hesterx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
Jul 17, 2023 -

Southwest Kia - Dallas responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We look forward to working with you again here at Southwest Kia.

July 13, 2023

Customer service was outstanding and the advisor was very attentive with keeping me up to date More

by rsedwards66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burke
Jul 14, 2023 -

Southwest Kia - Dallas responded

Hi, Thank you for the review. We are glad your time with us was an outstanding experience. We hope to work with you again here at Southwest Kia.

July 11, 2023

The service was great all was taken care of and the car wash was excellent More

by sweets1635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Jul 12, 2023 -

Southwest Kia - Dallas responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Southwest Kia.

July 11, 2023

Great service from Alex and now Crow for my Telluride. Comfortable waiting area. Love the car wash and vacuum. More

by CDRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crow
Jul 12, 2023 -

Southwest Kia - Dallas responded

Hi, We appreciate the review. We are glad your time with us was a comfortable experience. We hope to see you again here at Southwest Kia.

July 10, 2023

Tanner was friendly, considerate and personable. He found the car we bought and was extra attention tive to our being disabled. He even toook time to explain all of the new features of our new KIA S More

by donnakon2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Jones deserves 5 stars, Jake in Service deserves 5 stars also, and Mack in Finance is 5 stars as well.
Jul 10, 2023 -

Southwest Kia - Dallas responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Southwest Kia.

July 07, 2023

Thank 😊 you all for making our day and the AMAZING hospitality!! Have a great rest of y'alls day More

by jgmf1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 07, 2023 -

Southwest Kia - Dallas responded

Hi, We appreciate the review. It was a pleasure to work with you here at Southwest Kia. We look forward to seeing you again soon.

July 05, 2023

I made an appointment for a tire rotation and maintenance check up. I was told it would be a 45 min to 1 hour wait. They found an item on the recall list so added that as well. I waited for 2 hours and they More

by EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Croyx Lowrance
Jul 06, 2023 -

Southwest Kia - Dallas responded

Hello, Thank you for the feedback on your experience. It is regretful to hear you feel this way despite our efforts to remedy the situation. I hope we can find a way to regain your trust. I would like to personally discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Larry Johnson Larryjohnson@lithia.com 469-772-7282

July 01, 2023

I would recommend my family member too come to you also amazing service yesterday thank you very much More

by juliajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson
Jul 03, 2023 -

Southwest Kia - Dallas responded

Hi Julia, We appreciate the review. We are glad your time with us was an amazing experience. We hope to see you again here at Southwest Kia.

June 23, 2023

Friendly and good service would recommend to others Clean facilities. Did a great job on More

by robertkoning
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson, Josh Lozier
Jun 23, 2023 -

Southwest Kia - Dallas responded

Hi Robert, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Southwest Kia.

...
13
...