Southwest Kia: Dallas - Service Center

Have a 2021 Kia soul, months to get a hold of the service department. They don’t answer the phones. They don’t honor the warranty. This car has almost killed my wife twice. Dies in the middle of traffic. Jus department. They don’t answer the phones. They don’t honor the warranty. This car has almost killed my wife twice. Dies in the middle of traffic. Just has problem after problem after problem. Rack and pinion has gone out. Engine is already bad. I replaced the AC blower motor already. They took apart the engine without scoping it clear they don’t know what they’re doing. All around the worst car I’ve ever owned. Stay away from Kia. Just gonna have to trade it in and eat the roll over. It’s not worth taking them to court. Over $10,000 in repairs within two years. Save your money, go somewhere else. More

My service advisor was very kind and helpful gave me an update of everything that the technician did update of everything that the technician did More

Couldn’t be happier! Jeff is great! Thank you for everything. I’ll definitely go back for other needs. Jeff is great! Thank you for everything. I’ll definitely go back for other needs. More

My car was completed within the estimate window and the Sevice department team member kept me informed during the service work. Very happy with the customer service. Sevice department team member kept me informed during the service work. Very happy with the customer service. More

This was my daughter’s car that I brought in for service. The next time she needs service, I’ll definitely tell her to ask for Michelle as her service consultant. The next time she needs service, I’ll definitely tell her to ask for Michelle as her service consultant. More

Very professional in updating me on my car. Great customer service. She updated me several times while I was waiting. Great customer service. She updated me several times while I was waiting. More

Jeff was very informative to every question I had in regards to my vehicle superior customer service we need more people like him regards to my vehicle superior customer service we need more people like him More

Scheduling was easy and convenient. Service was performed promptly and was ready before promised! And they washed and vacuumed my vehicle before they returned it to me. Great service ex Service was performed promptly and was ready before promised! And they washed and vacuumed my vehicle before they returned it to me. Great service experience! More

The serive was great, friendly with Amelia, and several of the service personnel in the service area. of the service personnel in the service area. More

Jake was great from start to finish. He made me and my car taken care of. He made me and my car taken care of. More