Southwest Kia - Dallas

The sales agent help me with al my needs thank you very much, I will recommend you, great job, much, I will recommend you, great job, More

Responsive and informative staff. Always greeted immediately upon arrival. Gracious send-offs. My preferred service provider. Always greeted immediately upon arrival. Gracious send-offs. My preferred service provider. More

Service Center Review: Southwest Kia Mesquite's service dept was booked so they scheduled an appointment for August 19, 2024 at Southwest Kia Dallas. Our 2024 Kia Seltos SUV (12,000 miles, less than a yea dept was booked so they scheduled an appointment for August 19, 2024 at Southwest Kia Dallas. Our 2024 Kia Seltos SUV (12,000 miles, less than a year old), carrying 3 adults and 1 child would dip and bottom out while running over bumps on the interstate at speed liimit, as though the suspension failed. We've never ridden anyone or carried any heavy weight in the backseats prior to this so didn't know the SUV would perform this poorly. Service Tech said that the maximum weight capacity is 750 lbs (which is unbelievable) and that they could not replace the shocks with heavy duty ones due to warranty. This means that we can't transport over two people in my family without having a really hard/rough ride. Someone almost hit us and when the car swerved, it tilted because the traction was not good (due to the shocks/suspension in my opinion). The Seltos is still in the shop as they try to resolve the issues above. Meanwhile, we are without any transportation, no bus routes and no loaner car while the work is being done. I've had to change my work schedule to work from home because I can't get to work without paying over $75 r/t for an Uber, let alone going to doctor appointments and running small errands. I used to love my Seltos and even recommended it to family and friends, but now am considering trading-in this 2024 Kia Seltos! THIS IS RIDICULOUS AND FRUSTRATING! More

Working with Jeff was a pleasure and he made sure my work was complete so I made it my appointment before time was complete so I made it my appointment before time More

My salesman Albert and his Supervisor were amazing they were very nice and professional and made every step quick and easy. were very nice and professional and made every step quick and easy. More

This was the best experience I have had at a dealership. With my age I feel I was never taken serious and they always tried to take advantage. You don’t get that kind of service at Southwest. If you ever wa With my age I feel I was never taken serious and they always tried to take advantage. You don’t get that kind of service at Southwest. If you ever want to buy a car. Go see my man Jose. The best customer service I have ever experienced. He knew the awnser to all my questions about the car. Heck he awnsered questions before I could ask them. All around a great family environment and they gained a forever customer. Thank you for the new car!! More

Great service! Super friendly and sweet! Super fast service as well. Will continue my business with Kia in the future for sure! Super friendly and sweet! Super fast service as well. Will continue my business with Kia in the future for sure! More

Everyone was professional and courteous. All work was done in a timely and professional manner All work was done in a timely and professional manner More

Sal and Gage were incredible! I worked with Sal over the phone and then Gage in person at the dealership. Sal was busy with another customer! The sales manager (I forget his name) I worked with Sal over the phone and then Gage in person at the dealership. Sal was busy with another customer! The sales manager (I forget his name) and the finance manager, David Sullivan were both excellent as well! I highly recommend Southwest Kia! More

This was my 2nd service visit at Southwest Kia, and Michelle Gomez, Service Advisor, did her thing with a smile! Keep up the great work.👏 Michelle Gomez, Service Advisor, did her thing with a smile! Keep up the great work.👏 More