Southwest Kia - Dallas

Will not honor their service/gap insurance contract cancelation policies. Owed several hundred dollars. Little to no support. Now will not return calls or emails. cancelation policies. Owed several hundred dollars. Little to no support. Now will not return calls or emails. More

Since no cd player in our new Kia and NO XM channel we were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered f were promised by Karky that he would obtain an adapter so we could at least listen to our old and favorites on the XM with Sirius which was offered free for 3 months after purchase with no way to even get it on this vehicle. He not only told us he would get the adapter but has continued to say he would and that he had ordered it and the that it was on back order and then that it must be lost in mail and re-ordered it, etc. YOU get the drift. I saved each email to PROVE his is liar and that although we have bought FIVE kias in the past and referred countless friends, co workers and relatives to this dealership including a huge amount of our retirees groups (3) we will now never recommend this dealer and in fact will tell EVERYONE including doctors, neighbors and groups we belong to (one is a huge group because I retired from full time work with The Dallas Police Department so that is a LOT of people at those meetings how shabbily we were treated and out right lied to in person, on the phone and thru numerous emails. HE avoids us like we have the plaque now because I still ask him every time we are there for a recall or maintenance about it and we still get the same song and dance. THEN we started getting callas asking us if we wanted to buy another KIA there after our last trip for Maintenance. R U KIDDING???? We will get one answer to a complaint and then we call back but never get a call back _THE only thing that will satisfy this family is OUR ADAPTER we were promised or a check for us to buy one ourselves plus installation since we were Promised by the snake oil salesman KARKY -Shelley and Morris Oliver. P.S. Lost a very nice pair of pink sunglasses (Jessica Simpson's brand) last time we were there and no apology just "Nope can't find them" More

Ask for Salvador, he'll get the job done. Have purchased 5 cars since 2011 ***** raiting Have purchased 5 cars since 2011 ***** raiting More

Karki lied-no adapter he promised/been 2 years/multiple requests/emails, calls and personal visit -told us he would get it since 2022 kia soul has no xm so we could get sirius channels -Shameful deceitful requests/emails, calls and personal visit -told us he would get it since 2022 kia soul has no xm so we could get sirius channels -Shameful deceitful -KNEW how important it was to us since no cd player of course -Shelley and Morris Oliver moso420@yahoo.com More

I had the absolute best experience at Southwest Kia Dallas purchasing my 2023 Kia SorentoSX! Gage was so professional, helpful and informative! I felt like a family member by the time I left. Dallas purchasing my 2023 Kia SorentoSX! Gage was so professional, helpful and informative! I felt like a family member by the time I left. More

Great customer service , attention to details and answered every question I had Bravo Team Kia answered every question I had Bravo Team Kia More

I had a wonderful experience buying my new Kia Forte GT. Christian didn't pressure me, and was extremely nice and professional the entire time. He was knowledgeable about the vehicle, and was able to answer Christian didn't pressure me, and was extremely nice and professional the entire time. He was knowledgeable about the vehicle, and was able to answer my questions quickly. I will definitely be buying here again! More

What a great sales person “karkey” is and he ability to answer any and all question shows his level of customer service goes way past just making a sale. Sales managers are truly caring and listen when yo answer any and all question shows his level of customer service goes way past just making a sale. Sales managers are truly caring and listen when you talk . Manager Scott is very kind and truly genuine when it comes to premier customer service that he provides. We happen to run across a young man Pete who is a mechanic at Kia. Even thou not his job was able to answer our service questions and ensure we were buying a reliable forte for our daughter. Thanks to the General Manager of Kia Dallas that had created a culture of customer service that is often overlooked by other dealerships . We will be back !!!! More

Over the top customer service very professional sales staff. The mechanic I met in passing was able to answer all my service question in reference to my new vehicle. Thank you Mr. Pete you are a valued m staff. The mechanic I met in passing was able to answer all my service question in reference to my new vehicle. Thank you Mr. Pete you are a valued member of that dealership a true caring person. More

Everyone is always kind. Whatever we need it is always taken care of in a timely manner! Whatever we need it is always taken care of in a timely manner! More