Southwest Kia - Dallas

I took my vehicle, 2020 KiaTelluride, to SW Kia for recalls. Unbeknownst to me it was out of alignment (how strange with all the potholes in our roads). I added that to my service. When repairing my ve recalls. Unbeknownst to me it was out of alignment (how strange with all the potholes in our roads). I added that to my service. When repairing my vehicle, my service advisor, Amelia, brought to my attention pictures of the cabin air filter (it was black), & my air filter was also pretty dirty. Because this may be my last vehicle, I want to keep it in good condition. There were some recommended maintenance issues that I suspected were missed. Those were updated too. When I purchased my Telluride I purchased an extended warranty, with the purpose of keeping my vehicle in good condition for many years. These services were per Kia manual. I am very happy with this dealership and my service advisor, Amelia. I guess they got tired of me sitting in the waiting room, because after a few hours, I was offered a rental vehicle (no cost to me). So I visited a nearby friend and picked up my vehicle when it was ready. Yes all the services cost me a bit, but no more than if the services were completed on time. I'm all up to date and my Telluride is purring. Thank you Amelia & SW Kia. More

Have a 2021 Kia soul, months to get a hold of the service department. They don’t answer the phones. They don’t honor the warranty. This car has almost killed my wife twice. Dies in the middle of traffic. Jus department. They don’t answer the phones. They don’t honor the warranty. This car has almost killed my wife twice. Dies in the middle of traffic. Just has problem after problem after problem. Rack and pinion has gone out. Engine is already bad. I replaced the AC blower motor already. They took apart the engine without scoping it clear they don’t know what they’re doing. All around the worst car I’ve ever owned. Stay away from Kia. Just gonna have to trade it in and eat the roll over. It’s not worth taking them to court. Over $10,000 in repairs within two years. Save your money, go somewhere else. More

My 2012 Optima has only been serviced at Kia dealerships. Southwest Kia provided excellent customer service, quality repairs in a timely fashion. I will continue using Southwest Kia for future needs. Southwest Kia provided excellent customer service, quality repairs in a timely fashion. I will continue using Southwest Kia for future needs. More

My service advisor was very kind and helpful gave me an update of everything that the technician did update of everything that the technician did More

Couldn’t be happier! Jeff is great! Thank you for everything. I’ll definitely go back for other needs. Jeff is great! Thank you for everything. I’ll definitely go back for other needs. More

My car was completed within the estimate window and the Sevice department team member kept me informed during the service work. Very happy with the customer service. Sevice department team member kept me informed during the service work. Very happy with the customer service. More

This was my daughter’s car that I brought in for service. The next time she needs service, I’ll definitely tell her to ask for Michelle as her service consultant. The next time she needs service, I’ll definitely tell her to ask for Michelle as her service consultant. More

It all boils down to the salesman Gage. He meticulously cared for all of our needs. I bought a Telluride for my wife and a Sorrento for my daughter. Thank you Gage for listening and making He meticulously cared for all of our needs. I bought a Telluride for my wife and a Sorrento for my daughter. Thank you Gage for listening and making it happen! More

Very professional in updating me on my car. Great customer service. She updated me several times while I was waiting. Great customer service. She updated me several times while I was waiting. More

Jeff was very informative to every question I had in regards to my vehicle superior customer service we need more people like him regards to my vehicle superior customer service we need more people like him More