Southwest Kia - Dallas

In April I went to Southwest KIA looking for a car for myself. I was greeted by Danny as I arrived. I told him what I was looking for and he took his time showing me the different models they had. I didn' myself. I was greeted by Danny as I arrived. I told him what I was looking for and he took his time showing me the different models they had. I didn't but a car that night but I was so impressed with him that I went the following weekend and bought a KIA Soul for my daughter. The process was fast and easy. I got a great price and payments. Fast forward to August, I was looking for a car for my other daughter and the first person I thought of was Danny! I went back just to look and see if we could possibly work out a just as good deal as the first. We Did!!! I bought a KIA Forte Coupe from Danny. It was just as fast and easy. I recommend Danny to anyone looking for a great car buying experience!!!! He is friendly, knowledgeable and really cares for his clients! I know that when I'm ready for my next car I will be looking for him!! More

Great sales service, but when it comes to service department terrible customer service. Have gotten several scheduled services done here and when it comes to their customer service it seems like I wa department terrible customer service. Have gotten several scheduled services done here and when it comes to their customer service it seems like I was bothering the associate. From the phone call to the time in the shop, the were rude and condescending. Especially a man named Josh Lozier. Will never go back to this location. More

I went to Southwest KIA on yesterday and was greeted by Danny Sparks. I must say he is a gift from God!!! When I went I had intentions on getting a Forte Koupe, but ended up getting something totally diffe Danny Sparks. I must say he is a gift from God!!! When I went I had intentions on getting a Forte Koupe, but ended up getting something totally different!! Not only was I satisfied but my pockets were also!! Danny is the man with the plan. He not only tries to get you what you want, but makes sure your happy and satisfied!! Danny went over and beyond what he had to do to make sure I get right payment and a nice ride!! If your considering a new or used car PLEASE, PLEASE, PLEASE, go see Danny Sparks!!! He has what it takes to make a deal and have his customers happy. Like I am!!!.... More

On May 30th I visited SW KIA.. it was raining off and on.. went there to just price and look at the Optimas.. had no intention of trading in my Dodge Stratus... was greeted as soon as i parked my car. on.. went there to just price and look at the Optimas.. had no intention of trading in my Dodge Stratus... was greeted as soon as i parked my car.. that's when i met Jose Valverde.. although just a "kid" . I say that cuz he was really young.. he was extremely friendly and eager to show me anything i wanted to look at.. i guess i caught them right before a team meeting.. it was cute to see while i was looking at the Optimas ... there was only one i liked.. dark cherry in color.. took it for a test drive.. the car was transferred from Rockwall.. had close to 100 miles on it.. all questions i had Jose answered with enthusiasm and energy.. during the test drive i thought the car needed a front end alignment.. but i dismissed it since my travels never take me in the area of the Dallas dealership.. thought it was just the unfamiliar roads.. after driving it for a week i had realized that it DID need an alignment.. told Jose V. He got the appt.set up when i picked up my plates.. he called me a couple times to make sure i was happy with my purchase.. he called after i got the alignment to make sure everything was good.. that's customer service.. since then every time somebody asks about my car i tell them about my experience.. i always recommend anybody to go to see SW KIA and to ask for Jose V. With his personality and eagerness to make sure my experience was awesome.. i would go anywhere he worked if he remained in sales.. now for service.. this Jose was very professional and worked hard to get me out asap.. he informed me that there is only one alignment under my warranty.. i personally think since the car was purchased just weeks ago that that should not have counted towards my warranty since the car had been driven for at least a weekend..now for finance office.. traded my dodge in which i was upside down in .. they paid off my car but took longer than normal to send out check.. loan company kept calling for a payment.. long story short.. they paid all late charges that accrued.. awesome.. dont let finance officer rush through paperwork.. i agreed on a price with Jose V and the sales manager.. after signing all paperwork i noticed i paid a different price then agreed upon.. it all went very fast and that's what i wanted however make sure u take the time to check all paperwork... would i recommend this dealership and the KIA OPTIMA.. ABSOLUTELY!! Would i return to this dealership? WITHOUT A DOUBT!!! Despite the few minor errors i highly recommend SW KIA and Jose Valverde... I put them on my facebook page and noticed they take pics of people that purchased a vehicle.. i never had my pic taken :( kinda bummed about that but its all good.. i love my KIA OPTIMA.. and i wanna personally thank Jose V for a no pressure sale.. While sitting and waiting on delivery on my new car i noticed some high pressure ( in my opinion) sales.. i am very thankful Jose V was courteous and very friendly.. that's about it from me... go to SW KIA DALLAS.. U wont walk away unhappy and u will get exactly what u want... thanks again SW KIA and JOSE VALVERDE... More

I wrote a very long review, but it went away. I hope you receive this one. Danny Sparks is very knowledgeable about the Kia cars. He made it extremely easy for my husband and I to make our choice. His cus receive this one. Danny Sparks is very knowledgeable about the Kia cars. He made it extremely easy for my husband and I to make our choice. His customer service is outstanding and we look forward to working with him again. We love our Kia car. We love the dealership at Southwest Kia. We will definitely recommend this dealerhip to anyone in the market to purchase a car. Thanks Danny. More

From the time we pulled in, the experience was great. This is my 6th new car. My 3rd new Kia. Fernando was extremely friendly, knowledgable, and polite. We bought a Forte. Pearl white. Sweet. I hope Fern This is my 6th new car. My 3rd new Kia. Fernando was extremely friendly, knowledgable, and polite. We bought a Forte. Pearl white. Sweet. I hope Fernando still works there when I buy my next car. I had a dealer tell me what color of interior I wanted in the past. Not here, we got exactly what we wanted. I assure you I will rate my experience with the service department, I will again be honest, so far...2 thumbs up. More

The salesperson I spoke with was exceptional; however, this is where exceptional service stopped. No one seems accountable at this dealership and the GM is apathetic. How this dealership gets repeat busin this is where exceptional service stopped. No one seems accountable at this dealership and the GM is apathetic. How this dealership gets repeat business is beyond logic. There is a very good reason to buy Honda. I have never encountered such inept behavior on the part of the management. No one seems to give a straight answer as the finance department kept changing financing scenarios--conveniently when you think you are on the brink of actually closing the deal after hours of laborous efforts to try to rationalize with the finance department. My first impession of Kia could have been a lot better had there been professionalism on the part of the management. Corporate should know about their lack of accountability and there "just leave" attitude. No one seemed to care or want to make things right. I believe that's why other car companies do so well and have a great reputation, because they thrive on repeat business and care about customer servive all the way to the management team, which is how it should be. More