Southwest Kia - Dallas

Salvador and the Finance Team were awesome. Very friendly and did not push us into the vehicle. We were treated with respect and fairness and they got us into the vehicle that we wanted with no problems. I w and did not push us into the vehicle. We were treated with respect and fairness and they got us into the vehicle that we wanted with no problems. I would recommend this dealer to anyone because you will leave there satisfied with your purchase and the way it was handled....GREAT CUSTOMER SERVICE!!! :) More

Melissa was our sales woman and was a joy to work with. She explained what was going on and helped to get us the best deal she could offer for what we were looking for. Terry was in finance and worked wit She explained what was going on and helped to get us the best deal she could offer for what we were looking for. Terry was in finance and worked with the bank to continue on with getting us a good deal. Of course, when things are too good to be true, they usually are. We had to go back in and sign some paperwork when Terry was not in the office. The lady who assisted with the paperwork on behalf of Terry put the check in the bank prior to our authorization, which, through our weekend into the gutter. In the end, the bank worked with us to straighten the issue out and everything ended up alright. More

I purchased my first used vehicle from Southwest Kia NW in Feb of 2007. While I had the vehicle I took it to the dealer for all of its maintenance and in the meantime built a great relationship with them. in Feb of 2007. While I had the vehicle I took it to the dealer for all of its maintenance and in the meantime built a great relationship with them. I am happy to know that no matter which Southwest Kia you visit the great service is still the same. I really appreciate all of the hard work done by my salesperson Don King, whom made my buying experience easy, fast and painless and as well a big thanks to my finance manager Erica Sutherland who thoroughly explained everything and made me feel comfortable. All of my questions were answered and I am 100& happy with my new car. Thank you Southwest Kia! Sincerely, Jennifer Del Toro More

AWESOME people. We bought our 2003 Rio Cinco at a different dealer and had a horrible experience. We bought our 2006 Sedona at Southwest and had a great experience and that is why we took our daughte different dealer and had a horrible experience. We bought our 2006 Sedona at Southwest and had a great experience and that is why we took our daughter there to buy her 2011 Soul. We LOVE Southwest Kia. More

Ed was a great sales rep one of the best I have ever delt with when buying a car. He really went out of his way to get us into a new car and get our payments as low as he could. Also Erica has been a great h with when buying a car. He really went out of his way to get us into a new car and get our payments as low as he could. Also Erica has been a great help for months!!! She has helped us out on more then one occastion and the wife and I really appretiate all the help and work that she has done for us over the months we have been going to them. Thanks Ed and Erica for making customer service what it should be!! GREAT!!! More

Everyone was great, it was an awesome experience, the whole process was pretty quick. We will recommend this car dealer to anyone that is looking to buy a car. The salesman knew everything about the mod whole process was pretty quick. We will recommend this car dealer to anyone that is looking to buy a car. The salesman knew everything about the model we purchased and the selection was huge. For our next new or used car purchase we will return to the dealer first. More

The people at Kia Southwest made our sales experience truly satisfying and reassuring. We felt that each person we worked with, especially the manager Edwin Pena, were extremely helpful and honest about truly satisfying and reassuring. We felt that each person we worked with, especially the manager Edwin Pena, were extremely helpful and honest about the price and the car. We drove from Waco even though their is a Kia dealer in Waco because a friend told us how helpful the team at Kia Southwest would be. We will certainly drive back when the time comes to get another car. More

Emmanuel, Miesha, Cecil and Erica made my car buying experience the best I've ever had. They were all so friendly and eager to please. They took the time to explain everything down to the last detail, e experience the best I've ever had. They were all so friendly and eager to please. They took the time to explain everything down to the last detail, even programming my blue tooth. I will recommend this dealership to everyone. Thanks to all who made it happen. More

Called Keidron about a car I saw on the website. Within 30 minutes Keidron, Edwin and I had worked a deal and we picked up our car that night. There were no discrepencies on the paperwork from when we spo 30 minutes Keidron, Edwin and I had worked a deal and we picked up our car that night. There were no discrepencies on the paperwork from when we spoke the first time. We left feeling like we bought a car, not like we were sold one. Keidron called the next day to follow up and see if we had any questions about the car. Great experience all the way through. I've already referred 2 people to this dealership and will send more. More

The above ratings given are based solely upon recent visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand new) in 2005, I noticed the Service Consultants were different on each oil change. I began to notice how tired they all appeared to where they could not keep up with whether or not I have had certain services completed on my vehicle, therefore would print up a service list of items that have already been completed. Then when it was brought to their attention, they still didn't seem to understand. Clearly, they all seemed overworked, to be honest. I keep all my receipts for service, and I always used SW Kia's service center since 2005. Our vehicle has had a series of issues since day one, and I'm certain, if you read the history of the run around I experienced after purchasing this vehicle, you would readily understand why I will not, in the future purchase another Kia, however there's finally a light shining at SW Kia and it's coming from your Service Consultant, Mr. Darden. Mr. Darden displays consistent professionalism on each visit. In light of the fact this dealership has a "High Turnover" of Service Consultants, I'm pleased to see Mr. Darden is still maintaining a standard of excellence inspite of poor management. I hope this facility continues to improve. Afterall, shouldn't the dealership live up to the standard Mr. Bill Dickerson portrays Kia dealerships to be thru his television commercials? More