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Southwest Auto Sales

Roanoke, IN

Overview
Employees
Reviews
Vehicles
4.4
551 Reviews
Welcome to Southwest Auto Sales Home of the 2 years FREE Maintenance! Here at Southwest Auto Sales, we understand that the car buying experience isn't always easy or fun, so we go out of our way to make it a bit different! 2 years FREE maintenance includes 5 oil changes and 2 tire rotations on the vehicle purchased from Southwest Auto Sales. With friendly, knowledgeable staff, a big lot with hundreds of vehicles to choose from, a no pressure, quick easy finance office, you will wonder why you ever went anywhere else. But wait, there's more. Striving to make a unique experience, our customer relationships don't end when you leave the lot. Over the miles that you and your new car share, your personal sales consultant is still here to answer any questions you may have, and our service technicians are available to carry out your model's routine maintenance needs. Whether you are a first time customer or you've been part of our family for a while, we are here to make your car buying experience one that you can remember with a smile!
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7905 W County Line Rd S

Roanoke, IN

46783

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Showing 551 reviews

February 01, 2020

Be careful when they tell you that you are pre approved over the phone... They told me that I was approved with $3000 down through credit acceptance (CAC)on a $8000 truck... I paid them my $3000 down payme More

by TimT
Recommend Dealer
No
Employees Worked With
Kegan Perala
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Feb 01, 2020 -

Southwest Auto Sales responded

We had one pre approval out of a handful of turn downs Tim Teubert. The pre approval wasn't even through Credit Acceptance because hey will only allow one open auto at a time with them. The pre approval was another lender that just wanted a copy of your tax return to verify income. We are sorry you feel this way but at the same time they only needed your tax return to move forward with the approval.

Feb 01, 2020 -

TimT responded

They wanted a tax return that I had not filed yet. Just got my 1099 today (which was provided) The fact still rains that I was told that I had a CAC approval with 3k down by one of your employees... I have never had to show tax returns for a car loan before... Don't tell people they are pre approved before they are. Especially when you knew from day one that I was coming from 5 hours away. I got 2 hard enquiry's... One from CAC and one came from you... ( I guess that's a "handful" The letters I got in the mail today (after the fact) were both indicating that credit would not be given... But yet I was told "we can get you done through CAC with 3k down..." This was also knowing I had an open auto with them... As he said CAC asked for 3k instead of my initial offering of 2k. I just don't understand why the would ask for a tax refund that has not been filed yet? I can't provide you with something that dose not exist. I will call CAC on Monday to inquire about any such conversation between you and them about them approving 3k down. It might be a blessing that it all didn't happen as there was a lot of rust on the truck and the exhaust was just kid of hanging there.

February 01, 2020

Keegan is great to work with and very responsive, Trey not so much , this was my second purchase with Southwest and I will be back again More

by chadshep6
Recommend Dealer
Yes
Employees Worked With
Brandon Coratti, Kegan Perala, Angel Marcano
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January 30, 2020

I called Southwest Motors to see if they had a car I was looking for and if they took motorcycles on trade. Russell confirmed both and asked if I wanted to make a appointment to test drive the car. We set u More

by larry_rice1
Recommend Dealer
Yes
Employees Worked With
Russel Gaby, Ryan Dreyfus
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January 29, 2020

Jason was so awesome,nice polite ,good good salesman. If Jason was so awesome,nice polite ,good good salesman. If anyone wants to buy a vehicle ask for Jason Brown.We bought a truck .2016 More

by lizreed1966
Recommend Dealer
Yes
Employees Worked With
Jason Brown
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January 29, 2020

This dealership was fantastic to work with. Extremely helpful and kind. Really laid back and easy to work with. A a huge thanks to Russel for being awesome! More

by keakright50
Recommend Dealer
Yes
Employees Worked With
Russel Gaby, Ryan Dreyfus
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January 27, 2020

not a bad place for a good variety of vehicles won't haggle, been waiting for 3 weeks for a replacement key, vehicles don't have front or back floor mats, when you buy a vehicle, it should have a F More

by tmadak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Draffen
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January 22, 2020

Very friendly! Worked with me on everything. My salesman Russell was great, and Angel in finance walked me through everything. I would highly recommend Southwest to anyone I know. More

by Jim B.
Recommend Dealer
Yes
Employees Worked With
Russel Gaby, Angel Marcano
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January 22, 2020

The salesman and general manager did treat us very well, my wife found a few small dents in the top of her car that the manager had removed for free two weeks AFTER we had purchased the car. I'll be a repea More

by mjklausing
Recommend Dealer
Yes
Employees Worked With
Kegan Perala
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January 16, 2020

We had an excellent experience with Southwest Auto Sales. I would definitely purchase another vehicle from them. They had the lowest prices and best selection of vehicles. More

by Michigan family
Recommend Dealer
Yes
Employees Worked With
Russel Gaby
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January 05, 2020

Relaxing, no sales pressure We are turned off by high pressure sales pitches from other dealerships. Felt very comfortable with Allen though. The signing process went as smooth a More

by gdraper
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Miller
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