Southtowne Hyundai Genesis Riverdale

We took our car here to get looked at. We made an appointment (earliest was a month out) with Hyundai because we believed we were still within the warranty. We were told we needed a new ca We made an appointment (earliest was a month out) with Hyundai because we believed we were still within the warranty. We were told we needed a new catalytic converter and it would be over 3k to fix. We told them we had the full warranty and they continued to tell us that we didn’t have one since we weren’t the original owners. Another Hyundai who helped us before told us we did have the full warranty and it was in their system. They refused to check. We didn’t even bother to request a goodwill warranty at this location (and they never offered) because we didn’t trust the service here based on our experience thus far (we also had to physically come here to make an appointment because we could never reach anyone via phone -bad sign- and the online system kept messing up) . It took 5 days for them to inform us of the issue. Picked up the car and took it an hour away to our preferred Hyundai service center. They did a quick diagnostic and said the code was showing ignition misfiring which was related to coils. They said it was weird that there wasn’t even a code written on our diagnostic paper from Southtowne. They also said if it was the converter typically a specific code pops up that wasn’t popping up. They wanted to drive it and examine it themselves. They said they were super busy and needed it for a couple of days but ended up diagnosing it the same day. They said it was not the converter but that it was the ignition coil three misfiring and to fix it would be 1k. What a difference. We could have lost 2k to have a problem fixed that wasn’t even a problem. At Southtowne, it says “under new management” but unfortunately it seems to be still under poor management. They didn’t even offer to waive the $171 diagnostic fee. We will never return to that location. The only reason we went there was for convenience. Unfortunately we’ll have to drive an hour away for proper service. Receiving a refund of $171 would be appropriate as we were almost scammed of 2k. More

Dealership is refusing to refund my $1000 deposit. They didn’t do anything correctly. They are crooks and I will have an attorney to sue them ASAP. They falsified documents with the bank and attempted They didn’t do anything correctly. They are crooks and I will have an attorney to sue them ASAP. They falsified documents with the bank and attempted to put my co-signer as the owner. DO NOT DO BUSINESS WITH THEM! More

I was in and out and Eddie Ruppe made my visit much easier for me. easier for me. More

Paten my paperwork, changed the finance charges to $20 thousand dollars. Paid over $40 thousand on vehicle for 6 years and can’t pay vehicle off because the finance company is charging me interest daily, thousand dollars. Paid over $40 thousand on vehicle for 6 years and can’t pay vehicle off because the finance company is charging me interest daily, on any deferments that I made. The finance company says I still owe them $11,496. My maturity date is December 15, 2021. Herschel Parker (finance manager) at the Riverdale, Ga location is the causing of this matter. Parker removed my paperwork from the filing system so that it could not be pulled for copies. I requested this paperwork several times but the ladies could not find it. The vehicle I purchased was a 2013 Hyundai Genesis, the price of the vehicle was $19,646.50. I show that the vehicle came up to $22660. I put down $2000 bring my total to $20660. I found out later that an additional contact was added to my packet.My name is Deshanta Edwards and I found out that I will be paying on this vehicle for another three years for a total of nine years. I promise you that I will writing a letter to the Governor, Secretary of State, every news station and I will enclose a copy of the contracts. I want them to see what dealerships are doing to the people and and the new way they are ripping them off. More

My review is with the service department. I am a single female and have always had my car serviced at Hyundai. So when my car started shaking really bad I called to see if I could bring my car even if I ne female and have always had my car serviced at Hyundai. So when my car started shaking really bad I called to see if I could bring my car even if I needed to leave it. The lady I spoke with was not a kind voice. She said I could not bring it because they were busy. I said I could leave it until they could get to it. She still said no! I asked if she had a suggestion on what I could do. Her response was to check another Hyundai dealer. I have never been turned away from a service department. I was angry and ready to get rid of my Hyundai. I didn’t because I actually love my car. But I am an angry customer right now. More

Very unprofessional!!!!! When we decided we wouldn’t buy a car today he became very dismissive and I felt like he was trying to pressure us into buying a car. He needs an attitude check. If I could I would a car today he became very dismissive and I felt like he was trying to pressure us into buying a car. He needs an attitude check. If I could I would give him 0 stars!!! More

Genesis G80 was purchased from Roderick T. Curtis.He is Genesis G80 was purchased from Roderick T. Curtis. He is a very kind and responsible salesman. However, the response of dealers, especially finance Genesis G80 was purchased from Roderick T. Curtis. He is a very kind and responsible salesman. However, the response of dealers, especially finance managers and managers, is the worst. Finning Manager Put on a Face Mask Owners should be mindful of their customers' health, and employees should wear masks, especially financial managers. More

Very courteous, helpful, and knowledgeable staff. Fair pricing. I highly recommend this dealership. I am very pleased with my vehicle. The sale was quick and easy with no pressure. pricing. I highly recommend this dealership. I am very pleased with my vehicle. The sale was quick and easy with no pressure. More