Southtowne Chevrolet Cadillac Buick GMC

Great salesman and quick process. Very knowledgeable and answered all our questions. I think we got a fair deal. answered all our questions. I think we got a fair deal. More

The entire staff made my purchase simple, straightforward and all staff had a great respect for my time in the process. Sarah Lovell was my sales rep and used the one most important sales skill possible: she and all staff had a great respect for my time in the process. Sarah Lovell was my sales rep and used the one most important sales skill possible: she listened. THANK YOU, SARAH! Sarah took my data and desires and helped process a purchase without the hassle or a pushy feel. She steered and directed the process. The experience was wonderful. Southtowne has earned my business and cemented my loyalty. More

Larry Rooker does a great job for your dealership. His courtesy is outstanding. He does what he says he will do. courtesy is outstanding. He does what he says he will do. More

Great dealership with great service! Paul Hardegree always goes out of his way to make sure we have great service that we’re satisfied with! always goes out of his way to make sure we have great service that we’re satisfied with! More

Initially, everything went well. I called the dealorship to see if a vehicle was available as I was driving several hours and didn't want to arrive and find it was sold or not on the lot. Staff verified it to see if a vehicle was available as I was driving several hours and didn't want to arrive and find it was sold or not on the lot. Staff verified it was available and held it until I could get to the lot. Communication/directions were great. Once we started the process to purchase, things changed. Since we were not trading a vehicle, the advertised price increased $1000. I refused to pay it and we came to an agreement. The day after purchase, I discovered that the vehicle was not what was advertised. It was listed as a SR5 Premium. While it had some features of a SR5 Premium, it was not, as verified when I was able to look up the VIN on Toyota. Some of the options listed were not present. When I called the dealorship back to complain that the vehicle was not the advertised model and was not the deal it was purported to be due to the difference in cost/resale value, I was told there was nothing they could do. The response was to read the small print at the bottom of the window sticker that states they are not responsible for differences between what they list and the actual vehicle. Ultimately, I understand this falls on the buyer but I would not have even driven to see this vehicle had I known it was not the desired model. Unfortunately, Toyota does not have badging to identify the different trim/option levels (SR5 vs Premium). I still feel that this was a bait/switch and caution anybody doing business with SouthTowne to verify every little detail or better yet, look elsewhere. More

Charles the sales person was very easy to work with. Very helpful and courteous.5 stars! Very helpful and courteous.5 stars! More

Picked my truck and was in and out within thirty minutes. Had a great experience. Had a great experience. More

My experience with Charles was absolutely amazing! The process was smooth and he was very knowledgeable. I would highly recommend Charles. process was smooth and he was very knowledgeable. I would highly recommend Charles. More

Charles Ogletree is the best. 2nd car with him and it was a seamless process. a seamless process. More

An actual pleasant service experience, believe it or not. Great service writer, quick service, A+, Thanks !! Great service writer, quick service, A+, Thanks !! More