Southtowne Chevrolet Cadillac Buick GMC

Great buying experience at Southtowne. Delighted with our purchase. The staff were courteous and professional especially our salesperson Ashley Cottrell who did an outstanding job. Highly recommend Southtow purchase. The staff were courteous and professional especially our salesperson Ashley Cottrell who did an outstanding job. Highly recommend Southtowne. More

Good buying experience with purchase of used vehicle. Southtowne sales and service went beyond my expectation on several discrepancies I had pointed out on a used vehicle. All repairs were completed befo Southtowne sales and service went beyond my expectation on several discrepancies I had pointed out on a used vehicle. All repairs were completed before the purchase of the vehicle as promised. Very pleased with vehicle after three weeks of ownership. More

We drove two hours to this dealership because they had a large selection of vehicles. They also had better prices than any other dealership in a 100-mile radius from our home. Kerry Robinson was our salesma large selection of vehicles. They also had better prices than any other dealership in a 100-mile radius from our home. Kerry Robinson was our salesman and he did a great job explaining all my options and wasn't pushy like some of the other places we had visited. I would recommend Kerry to anyone looking to purchase a new vehicle. We love our new car and were very impressed with the buying process at Southtowne Cadillac. More

Team was friendly and kept me updated on the status of my service. Did a great job letting me know of other service needs for future visits. service. Did a great job letting me know of other service needs for future visits. More

Very happy with our purchase thanks for everything I would highly recommend this dealership if you're in the market for a Buick GMC Cadillac would highly recommend this dealership if you're in the market for a Buick GMC Cadillac More

They are always super friendly and helpful. They always take the time and listen to my concerns and explain things that I may not understand. take the time and listen to my concerns and explain things that I may not understand. More

Met us at the door with smiling faces , love that ! Great pricing and straight to the point they way I like it! Simple in and out , would definatley recommend . pricing and straight to the point they way I like it! Simple in and out , would definatley recommend . More

Very good experience. They are always very friendly and knowledgeable. I get my oil changed there always and it is easy in and out. I enjoy doing business with them. knowledgeable. I get my oil changed there always and it is easy in and out. I enjoy doing business with them. More

The dealership has a vast selection of vehicles to choose from new and used. The staff is courteous and knowledgeable but not pushy with their customers from new and used. The staff is courteous and knowledgeable but not pushy with their customers More

WORST DEALERSHIP EXPERIENCE EVER. DO NOT BUY A CAR FROM THEM. Horrible horrible horrible horrible customer service and experience. I saw a car online and told them I can buy online. I had everything THEM. Horrible horrible horrible horrible customer service and experience. I saw a car online and told them I can buy online. I had everything ready. They told me I needed to fly from Florida to Georgia to buy it. I asked if I flew up there if they would save the car for me - they said they couldn't promise that they would save it. At 10pm the night before I spent $250 on a roundtrip plane ticket for Atlanta. I arrived as soon as they opened and purchased the car. This took about 5 hours even though all the terms had already been negotiated. Also I was purchasing an Encore GX, and they kept referencing the Encore and saying it would break down after two years. 1. You should know the difference between your cars - the Encore is built on an entirely different platform than the GX. 2. You shouldn't be bashing your cars just to sell more warranty coverage. Horrible practice - I didn't need to buy the car - if you told me it was garbage, I could have bought a different car. Kam sold me the car and said the tags and plates would be sent to my house in Florida. This happened January 30th, 2021. I sat in Florida for 6 weeks and received nothing. No tags (which I had paid for). No plates (which I had paid for). NO COMMUNICATION. I come to Georgia after waiting 6 weeks for the car and call and ask where everything is. They tell me I need a Georgia ID. That was never communicated to me. Apparently they hadn't even shipped the tags and plates to Florida. Twice at the DMV I was turned away because 'the system was down'. Not that anyone there looked like they knew how to use a computer. I called the dealership today and I was told that "I need to take responsibility here." THAT IS TERRIBLE CUSTOMER SERVICE. I was told I would get the plates, and I didn't. That is money that has already left my bank account. I took financial responsibility, AND I called and followed up after 6 weeks of waiting. DO NOT BUY FROM THIS CAR DEALERSHIP UNLESS YOU WANT 2 MONTHS OF ANXIETY AND CRYING. More