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Southtown Chrysler Jeep Dodge Ram
Indianola, IA
120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 120 reviews
December 28, 2018
Fool me once All was well except for the value of my trade in. I told Sales Manager he was going to list my car for $13,000. I wanted $10,000 for trade in. He gave All was well except for the value of my trade in. I told Sales Manager he was going to list my car for $13,000. I wanted $10,000 for trade in. He gave $8300. Car is listed today for $12,999. Shame on him. Make it good and write me a check for $1700. Mark Bowlsby was excellent with his knowledge of the vehicle. Sales Manager Mark might have a guilty conscience after reading this. $1700 should clear that up. 10 Mopar Oil changes would go a long way in the right direction department. More
by Trade in Tommy
Employees Worked With
Mark Bowlsby and Gunnery Sgt. Mark, Sales Manager
December 11, 2018
Try to get to service department using telephone service. Tried to get to service department 3 different days. Keep ending up at a dead end mail box that belongs to no one. I guess this is what happens if the Tried to get to service department 3 different days. Keep ending up at a dead end mail box that belongs to no one. I guess this is what happens if they are busy and no one answers. On 11/23/18 at 230 a lady did answer and said everyone busy ,but she would have someone call me. No call the 23rd, 24th, or 26th. on Monday ,the 26th tried to get appointment on line, I had to have my VIN not something I carry on me, so that didn't work. I was already upset because the manager had not called me as he promised he would when the part for my truck came in. I had been waiting 8 days, I was sure it was in but I was also sure I wasn't going to get a call, after 8 days of waiting. Finally got on line with a employee at southtown who had Mark call me. The part was in. Got it replaced. I would of been fine if Mark had called me as he said he would or if southtown would get a working phone system. More
by rickc
Employees Worked With
mark mears
December 04, 2018
Friendly staff Bought a 2019 Ram 1500 from South Town Chrysler Dodge Ram. Experience was great. They got me out the door with vehicle I liked and wanted. Shane is a Bought a 2019 Ram 1500 from South Town Chrysler Dodge Ram. Experience was great. They got me out the door with vehicle I liked and wanted. Shane is a great sales rep. More
by Dam
Employees Worked With
Shane Mehmen, Beau Nielsen
November 25, 2018
Got exactly what I wanted, no b.s Salesman Zach was friendly and professional. Understood my needs and wants. He worked with finanace manager Tim to get me the best possible deal. Tota Salesman Zach was friendly and professional. Understood my needs and wants. He worked with finanace manager Tim to get me the best possible deal. Total time spent at dealership was about an hour 1/2. They made me and my pregnant wife comfortable. They even but the alabama football game on for us to watch. I would recommend this dealership to anyone, and would return for a future purchase. Completely satisfied with my purchase. More
by Russell1109
Employees Worked With
Zach salesman, Tim finance
November 20, 2018
Great experience buying new jeep They explained everything and were not high pressure. Made it eady. Karl was the best. The finance guy (sorry fogot name) was wonderful to deal with They explained everything and were not high pressure. Made it eady. Karl was the best. The finance guy (sorry fogot name) was wonderful to deal with and made us feel like we understood everything we were signing. More
by Chris
Employees Worked With
Karl fenton
September 05, 2018
Thankful. The staff at Southtown stew Hansen was encouraging and explained facts and numbers to us that helped our decision to buy a new 2019 Cherokee The staff at Southtown stew Hansen was encouraging and explained facts and numbers to us that helped our decision to buy a new 2019 Cherokee More
by Newjeep.yeah
Employees Worked With
Kevin Stove, Anita Grgurich
August 27, 2018
2019 chero Zach did an great job , I'm sure I'm not the easiest customer to work with , be he stayed with it and got the job done Zach did an great job , I'm sure I'm not the easiest customer to work with , be he stayed with it and got the job done More
by John the old guy
Employees Worked With
Zach Asman
March 27, 2018
Great experience! I got my dream jeep for a great price! All the staff was great to work with ! They took the time to work through all the options for me! I got my dream jeep for a great price! All the staff was great to work with ! They took the time to work through all the options for me! More
by Major76
Employees Worked With
Zach Asman
January 29, 2018
Bad experience and arrogant managers Bad experience with Mark the manager, was in the market for a used Lancer Evolution and the dealership promised everything was fine. After having gone Bad experience with Mark the manager, was in the market for a used Lancer Evolution and the dealership promised everything was fine. After having gone through numerous background check and proof of identity we were able to test drive it. After the test drive, found out that the vehicle had a transmission warning light service indicator. They did not have any tech that understand the issue and know how to repair it. Wanted to bring it to a third party workshop to verify the issue and Mark was very uncooperative. He wanted a $3000 deposit and also asked us to hand over my friends car keys that we used to get to the dealership. All this because we wanted to verify the issue at a different shop. After finding out the awd transmission issue, i wanted to negotiate for a discount due to issues with the car. Being confronted with issue, Mark decided to hide behind the main office counter and look from behind there like a coward and sent out his sales rep to dissuade us from purchasing the car saying he rather auction it off then sell it to us. He did not wanted to work with us and was very unprofessional despite me offering to take it at a discount and a damaged as is car. Summary: Stealership that have no expertise in technical details of a car and very arrogant managers (Mark and some other finance guy). Stay away and go to a different dealership More
by annonymous20180129
Employees Worked With
Mark the manager, Dan Boettcher, Bill McCormick, Beau Nielsen, Bill Brewer, Rob Hinds
November 27, 2017
Terrible customer service AFTER purchasing my car I have never had a worse car buying experience after I paid them the money for the car I purchased from them. It has been 3 months since I purchased t I have never had a worse car buying experience after I paid them the money for the car I purchased from them. It has been 3 months since I purchased the car and I still have not received the plates, registration and title for the car. They do not follow up with me, even though they admit there is a problem with the title (on their end), something about the previous owner not getting the lien against the car released. Meanwhile, I have an outdated "paper plate" by a month! I will never do any business with them again. More
by Shaggy
Employees Worked With
Karl Fenton
