Southside Kia

Untrustworthy I was contacted by KIA about a new vehicle. I was then told to fill out a online credit application and they would contact me soon. I was then contact I was contacted by KIA about a new vehicle. I was then told to fill out a online credit application and they would contact me soon. I was then contacted and told I was pre-approved for a new KIA with 0 down and I can come in anytime to test drive the vehicle. When I arrived they changed the deal and the car was no longer new it was used. They said the vehicle was in great shape, I asked for a CarFax. Once I checked the CarFax it had been in an accident and they wanted over 3000 for the value of the car at perfect condition, it was not. They then tried to persuade me to accept the deal and told me how great the car was and the deal I was supposedly getting from the bank. I was not a fool, I let them know this and that was when they changed their attitudes, They became rude. As I was leaving the car dealership I was approached by the finance clerk and was told how good the deal was. I said no thank you and that was when the truth came out. It was his car, his own personal vehicle they where trying to scam me into. They knew it was worth less than it was being sold for and it was a current employees car. I am still amazed at the lengths they will go to lie to you, only to find out they are crooked and could not be trusted. I would never recommend them and to add a positive note, I went down the road and Ford sold me a new 2015 with 0 down. More

Great experience BUT This is my second purchase with Southside Kia if Jacksonville, FL within six months. So that in itself speaks volumes for the my sales person, Chris P This is my second purchase with Southside Kia if Jacksonville, FL within six months. So that in itself speaks volumes for the my sales person, Chris Pinnard and Sales Manager, Rick Oster! They made my experience very pleasant and quick! They are awesome and greatly appreciated! My issues had nothing to do with the my sales team; however, my BIG DISAPPOINTMENT was realizing when I got home I left a chair and library book in the trunk of the vehicle I traded and when I called back I was told it wasn't there! Well I know it was there because I used it just hours before trading my car. I know a chair isn't all that valuable, but this chair had value and wasn't cheap and the library book well, let's just say I don't like having to pay for a book I can't keep! My second issue was with Nina, the person who handle the tags. Just out right RUDE. I called weekly to see when my sticker was due to arrive. I called several times but I only had two days left on my paper tag so I called and she told me it hadn't arrived and I accepted that (this was Monday, Aug 11th) BUT on the day of expiration of the paper tag, I called spoke with her she says, yes it was here in Friday and it was out in the mail today (13th again the day my paper tag expired). I told her that I called you on Monday and told you if it arrived I can stop and pick it up, her response was "I got you confused with another person". My initial thought was "so you didn't look me up when I called several times prior to this", I didn't react, I just contacted Rick Oster, and to the rescue he came and emailed me my registration and advised to put my tag on car and I will have proof that my vehicle tag is valid! The point I'm putting out here is, this person was rude and non apologetic and it is unacceptable. I didn't like it nor do I appreciate the way she handled it; however, a simple apology would have made me feel better about the matter. I'm not bashing this dealership because obviously I'm a repeat customer for two reasons: Chris Pinnard & Rick Oster! Thanks, Mrs. Harris More

mcnall Great service and excellent attitude the dealer in jax wouldn't go anywhere else. The sales guy was amazing and will do business again soon Great service and excellent attitude the dealer in jax wouldn't go anywhere else. The sales guy was amazing and will do business again soon More

Great experience I was very pleased with the price, customer service and personal attention I received. I will definitely be going back to them in the future for my fu I was very pleased with the price, customer service and personal attention I received. I will definitely be going back to them in the future for my future car needs. More

Our Kia Experience My experience at Kia Southside was great! Ken was very knowledgeable about the kia brand and different models avaialble. He and Tony worked to get us My experience at Kia Southside was great! Ken was very knowledgeable about the kia brand and different models avaialble. He and Tony worked to get us the best deal possible and we are very satisfied and love our new car! More

awesome experience! Very friendly, great buying experience. Very military friendly too. They worked with us to make sure we got the best deal we could and I absolutely Very friendly, great buying experience. Very military friendly too. They worked with us to make sure we got the best deal we could and I absolutely love my new car! Great service! Would definitely recommend to anyone! More

Fabulous Sales and First Rate Service Zack Griffith was my Sales Person and has become like a son to me! He works for every client as if they are the only person buying and WILL sell Zack Griffith was my Sales Person and has become like a son to me! He works for every client as if they are the only person buying and WILL sell them a vehicle when it does not seem possible. The Finance department is awesome and works magic as well. Zack is honest and trustworthy, a rarity in automobile sales! More

Cannot fix a problem, after 6 weeks! We have had the TPMS Module error light come on our 2012 Kia Sedona since new. Randomly. Lasts 5 miles or so, then off. Happen when full family is in, We have had the TPMS Module error light come on our 2012 Kia Sedona since new. Randomly. Lasts 5 miles or so, then off. Happen when full family is in, and on the highway mostly. Now this is not the low pressure warning. This is the error saying the system does not work that checks it. We reported it every oil change and in the 30 minutes they had it, could not duplicate it. When we explained to yet another and albeit friendly service manager, we were offered a discount on a rental car if we wanted to leave it for an extended time. A few calls to corporate, and we were given a micro SUV Certified used SUV loaner, and we left it. 2 weeks into a laundry list of repairs, we were directed to return said loaner, and pick up another. This one was chain smoked in, and promptly returned for another one. About 3 weeks into the repairs, we were told it was fixed. TPMS module replaced, along with an AC compressor (#2), front grill, as well as backup sensors were all replaced, and transmission reflashed in a series of "this is all that is broken on this car". 20 minutes later, and at home, we determined the backup sensors were not fixed, and only 1 worked. Back it went, and home with micro SUV #3 again. A month and a day after initially dropped off we got it. They even repainted our rear bumper, as their tech scratched it replacing the sensors. Fast forward 500 miles. TPMS Module error light on. Happens 2 times in 2 weeks. We take it in. I told corporate we needed a Sedona size minivan. We got a Mazda 5 from Enterprise. A miniminivan. Unusable for the family, we parked it for family use. Nearly 2 weeks later, they gave up, said could not duplicate. Found in 75 miles, 1/4 tank was used, and when we got our van, it was on fumes, gas light was on! They did not drive it much at all, they idled it in front of the shop! A random error that comes on at highway speed with people in it means you should probably drive it on the freeway with people in it. They also went into the drawers and bins in the van, and found a GPS, and passive aggressively blamed it for causing the light, even thought it was not used for months. The dealer does not care. Corporate closed the case, even though I have photo proof of the light on. They will sell you a car, but do not expect them to fix anything without breaking other stuff, and going through your car without asking. More

review no one acknowledge me when i first came in. took them forever to help me. overall they were all friendly and tried to get me in the best car no one acknowledge me when i first came in. took them forever to help me. overall they were all friendly and tried to get me in the best car More

Fantasti Shopping experience! My wife and I are in the market for a new car for our daughter and deciding between three automobile manufactures. We visited Southside Kia, in Jacks My wife and I are in the market for a new car for our daughter and deciding between three automobile manufactures. We visited Southside Kia, in Jacksonville, Florida on May 25, 2014. Our salesman, Lewis Carter, was very knowledgeable, courteous, helpful, understanding and above all, no pressure sales! If we choose a Kia we will return to Southside kia and purchase our car from Lewis Carter. Regards. Mr. and Mrs. Glenn Robinson More