Southside Kia

It's all about building relationships. In this case, not. I would NOT recommend this company. You can generally tell how a company will be based on: 1 ) Management, 2 ) How they are before you buy, and 3 I would NOT recommend this company. You can generally tell how a company will be based on: 1 ) Management, 2 ) How they are before you buy, and 3 ) How they respond to an issue. I just called on a long-standing problem from when we purchased a couple of years ago with the registration being put in the wrong name. It's just an annoyance and affected registration pay dates. Because we keep getting mail from the General Manager about wanting to buy our vehicle, I called, once again, to see if I could get some resolution from the new General Manager. NOPE. His only comments really were to explain they are new owners, and to remove us completely from their mailing list versus fixing the name. I had to ask twice to see if he could help with getting the name changed at the corporate level. Not once was there a comment about, "Give me a chance to see if we can change your experience, etc." Granted, I was expressing my annoyance, yet was VERY open to changing my experience given the opportunity, not even knowing it was a new owner. There are so many other options of locations who want your business, why go somewhere that still can't seem to turn around a bad customer service rep, even with new management. Just my experience and opinion. Others may have a different experience. ~ Laurel Ley Wright More

Kia Family Ms. Cooky is a wonderful person this our 4th Kia from The Southside location, 3 new 1 used. It’s always a great atmosphere when you walk in everyone Ms. Cooky is a wonderful person this our 4th Kia from The Southside location, 3 new 1 used. It’s always a great atmosphere when you walk in everyone there is nice from the time you pull up. More

Customer service My very worst experience buying a car. Vehicle was given to me dirty after telling me they were going to clean it. When I asked why the poor service I My very worst experience buying a car. Vehicle was given to me dirty after telling me they were going to clean it. When I asked why the poor service I was told because they made no money on the sale. I think that is a great big LIE . I will get in touch with the Kia corporate office to find out if this meets their standards. More

Friendly the moment i arrived The sales group was very friendly as soon as my family arrived. The helped get us into a safe reliable car without breaking the bank. The sales group was very friendly as soon as my family arrived. The helped get us into a safe reliable car without breaking the bank. More

Awesome Amazing experience. Went in for a software update, and found out I had a warranty on my car that completely replaced my broken compressor. Kenneth Lew Amazing experience. Went in for a software update, and found out I had a warranty on my car that completely replaced my broken compressor. Kenneth Lewis was so friendly and got everything done prompt and exceptionally. Would definitely suggest to anyone. More

Customer Service I had an appointment for an alignment And received friendly, and timely service. Ray was helpful and answered all of my car questions Will return I had an appointment for an alignment And received friendly, and timely service. Ray was helpful and answered all of my car questions Will return again More

AC Issues Rey is the man. Recently bought a Sorento from another dealer(out of town). Rey was able to determine that the AC problem was the result of a sensor o Rey is the man. Recently bought a Sorento from another dealer(out of town). Rey was able to determine that the AC problem was the result of a sensor on the windshield. Turns out the windshield had been replaced before the other dealer sold it to me. When I showed Rey what was going on, he knew right what ir was. More

Customer Service Cooky did an excellent job in meeting our needs. Great customer service and reasonably priced vehicles. Fast , prompt service without waiting a long t Cooky did an excellent job in meeting our needs. Great customer service and reasonably priced vehicles. Fast , prompt service without waiting a long time for financing approval. More

Midnite’s service I love the service department!! Always so nice! Ray always gets me taken care in a timely manner! And if Ray not there yet Andrea steps in makes sure I love the service department!! Always so nice! Ray always gets me taken care in a timely manner! And if Ray not there yet Andrea steps in makes sure everyone is taken care of! They are a tag team in service! Only dealership I don’t mind the wait!! Love this place! Been loyal customer here for 5 yrs now! More

Repair scratches The service was good. Have always had a pleasant experience. Ray has a great personality. I did not wait for my vehicle and did not have anyone with m The service was good. Have always had a pleasant experience. Ray has a great personality. I did not wait for my vehicle and did not have anyone with me. They immediately had someone to bring me home. More