Southside Kia

I recently purchased a lightly used 2021 Mazda Cx 9 from the dealer. During our test drive, I expressed some concerns to the salesman the brakes felt a bit worn and was assured they were up to current stand the dealer. During our test drive, I expressed some concerns to the salesman the brakes felt a bit worn and was assured they were up to current standards. A week after the purchase, the car was taken to Mazda dealership for an evaluation and I was informed the front brakes were in fact a 3/10. I immediately contacted the salesman, Masoud, who was very helpful and advised me to immediately bring the vehicle back as this was a safety concern. Upon returning, the head of parts, Rhanea, insinuated we had worn down the breaks during our week long ownership. Sadly, it’s been over 2 weeks and despite assurances from one of the managers, Miguel, nothing has yet to be done. I can’t comment on the experience of buying a new car, but I would be extra careful buying a used car from this dealership. Ultimately we’ll repair the breaks our self. Unfortunately, the dealership chose to save a few hundred dollars when they could have had us as repeat customers. Very shortsighted. More

I had to take my 2013 Kia in for service to address a factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. A service technician checked in my car and I was introduced to a Service Counselor, Mr. Sheldon Smith. Mr. Smith kept me informed of the process while the necessary work was performed. The work was completed in a very short time while I waited in the customer waiting area. My car was brought to the service counter when the work was completed. Mr. Smith even had my car washed for me. I was extremely happy with the work performed and the professionalism of Mr. Smith and all of the Kia service staff with whom I met. More

Sheldon Smith didn’t stop until my issue was taking care of. He provided me transportation while my vehicle was being worked on. of. He provided me transportation while my vehicle was being worked on. More

Services were prompt and diagnosis, and recommendations were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Ant were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Anthony, cannot recall his last name. Also, the salesman Ian was very helpful, courteous and professional with the purchase of an upgraded vehicle. More

Never felt pressured Found the car that fits our needs The test drive made me feel comfortable The test drive made me feel comfortable More

Had a 7:00 am appointment. Every thing went smoothly. 4 new tires, alignment, front wipers and Coolant Exchange . Service couln't have gone better. Anthony Grant was friendly Every thing went smoothly. 4 new tires, alignment, front wipers and Coolant Exchange . Service couln't have gone better. Anthony Grant was friendly, personable, and extremely knowledgeable. If I was starting a new business - I would try to hire him.Service c More

sheldon smith at southside kia is great he helps so much and always checks in on me when i am there and helps anyway he can and always checks in on me when i am there and helps anyway he can More

Charissa was the service advisor, and extremely efficient, constant communication. Decent experience with Southside Kia. efficient, constant communication. Decent experience with Southside Kia. More

Great Experience Carisa Soto, She was wonderful good customer service very Knowledgeable to my concerns and needs at my appointment. She did a wonderful job I will be back again. customer service very Knowledgeable to my concerns and needs at my appointment. She did a wonderful job I will be back again. More

The service writer, Reilly Mickey, was available as soon as I walked in. He understood what I wanted and suggested I also get the tires rotated. He told me the price and how long it would take. Everything w as I walked in. He understood what I wanted and suggested I also get the tires rotated. He told me the price and how long it would take. Everything went smoothly. More