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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,141 Reviews
Call Service Center (219) 947-1600

1,141 Reviews of Southlake Nissan - Service Center

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September 05, 2024

Super Awesome staff. Quick service. Super clean waiting area. Love coming here for my vehicle More

by Niarich97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Southlake Nissan responded

Thank you for the great feedback! We're thrilled to hear that you love visiting us for your vehicle needs and appreciate our awesome staff, quick service, and clean waiting area. We look forward to welcoming you back next time!

September 04, 2024

Good customer service and and good attention what I was needing for my repairs Carlos understood what I was needing for and I am very happy to handle the handle. My problem professional and. And good servi More

by jorgejuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're happy to hear that Carlos provided excellent customer service and gave great attention to your repair needs. It's wonderful to know that he understood exactly what you needed and handled everything professionally. We appreciate your trust in us and look forward to assisting you again!

August 29, 2024

No loaner cars for major service when other dealers give cars for any service done More

by angelloverrlori1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Southlake Nissan responded

Hi Angel, we are sorry to hear about your recent experience with us here at Southlake. If you could please call Randy at (219) 947-1600. We would to speak more on this! Thank you!

August 22, 2024

They need to listen what the customer wants and not but in to a conversation More

by anthonylewin225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Southlake Nissan responded

Hi Anthony, we appreciate your feedback. We will pass this back to our Service Manager. If you need anything in the future, please don't hesitate to reach out!

August 22, 2024

Great service very informative also want to say Juan is a great mechanic have a great day More

by sjjokic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad you received great service and found the information helpful. We’ll be sure to pass along your kind words to Juan—he’ll be thrilled to hear it. Have a great day, and we look forward to assisting you again!

August 21, 2024

They are very efficient in their appointments in running on time and completing the work in the time they said it would be done. It’s always done properly and the service staff Is professional and friendly More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Southlake Nissan responded

Thank you for your wonderful feedback! We're pleased to hear that our team is efficient and that your appointments run on time. It's great to know that the work is always completed as promised and done properly. We appreciate your recommendation and are here to continue providing professional and friendly service for both sales and maintenance. Looking forward to serving you again!

August 21, 2024

Clean facility. Honest people. The service department makes sure that you leave happy as fast as they can. More

by nickham2264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Southlake Nissan responded

Hi Nick, thank you for the positive review. It's great to hear that you're happy with the service and the clean, honest environment. If you ever need anything else, feel free to reach out!

August 18, 2024

I am very pleased with the service manager and department, wish everyone worked like Roger More

by rathburnjerry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that you were very pleased with the service manager and department. We'll make sure to pass along your compliments. If you need any further assistance, feel free to reach out!

August 11, 2024

Service department, Justin, listened to my concerns about my new SUV that I was experiencing. He actually told me I was correct and finally detected the problem. He followed up and communicated with me about More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
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Aug 14, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that Justin listened to your concerns and was able to detect the problem with your new SUV. It's great that he kept you informed throughout the process. We appreciate your trust in us, and we're here if you need anything else. Thanks again, and have a great day!

August 10, 2024

Good customer service. Oil change was done in timely manner. Waiting on parts and call for appointment recall. More

by nathaniel.f.comer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that your oil change was completed promptly and that you're satisfied with our customer service. We'll be in touch soon to schedule your appointment for the recall once the parts arrive. We appreciate your patience! Have a great day!

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