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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,141 Reviews
Call Service Center (219) 947-1600

1,141 Reviews of Southlake Nissan - Service Center

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March 10, 2025

No high pressure sales. Just answered all my questions. I felt the salesman was friendly and professional. More

by patpurevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 06, 2025

They provided professional and expert care for my vehicle repair. and they repaired my vehicle within an hour, I greatly appreciate it. The service provided. More

by maurice.a.miller75i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 27, 2025

I always have excellent service from friendly staff. My questions are answered and I feel confident in bringing my vehicle there. More

by tigger102078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Southlake Nissan responded

Thank you for your kind words! We're so happy to hear that you always receive excellent service and feel confident bringing your vehicle to us. We appreciate your trust and look forward to serving you again! 🚗😊

February 26, 2025

OK service, but I wish they would work. With you more but i'm obviously it didn't happen More

by pdadddy8165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Southlake Nissan responded

We appreciate your feedback and are sorry to hear that your experience didn’t fully meet your expectations. We strive to provide the best service possible and would love the opportunity to make things right. Please reach out to us—we’d be happy to see how we can better assist you! 🚗💙

February 20, 2025

They are the best everyone is very friendly they get the job done when you bring your car in the wait is not long More

by luciouscharlene19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Southlake Nissan responded

Thank you for your great review! We're so glad to hear that you had a friendly and efficient experience with us. We appreciate your support and look forward to serving you again! 🚗😊

February 14, 2025

The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s More

by Sokolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Southlake Nissan responded

We appreciate your honest feedback! We're glad to hear you find our service center welcoming and professional. We apologize for any inconsistencies in service and will work to ensure attention to detail remains a priority. Your input helps us improve, and we hope to provide you with a flawless experience next time. Thank you for your support! 🚗🔧

February 08, 2025

The staff is very professional and competent. They explain the service provided and possible future considerations. More

by crlhen055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that our staff provided professional and thorough service while keeping you informed. We appreciate your support and look forward to serving you again! 🚗😊

February 05, 2025

Nicholas and his team member worked diligently to solve a very elusive problem After numerous attempts and testing, the problem was solved More

by Kenneth Crooks
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
Report | Print
Feb 06, 2025 -

Southlake Nissan responded

We're so glad to hear that Nicholas and the team were able to get to the bottom of the issue for you! Their dedication and persistence truly make a difference. Thanks for trusting us, and we appreciate your support! 🚗🔧😊

January 27, 2025

Very happy with Nick Barret. He went above and beyond to make sure were all good with the service. More

by eric@stevensoncrane.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're so glad to hear that Nick Barrett went above and beyond to ensure everything was taken care of during your service visit. He’s a valued member of our team, and it’s wonderful to know he made such a positive impression. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

January 26, 2025

Justin Savage is phenomenal he always takes care of me and my needs.He definitely deserves a raise More

by krstekrstanoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage
Report | Print
Jan 27, 2025 -

Southlake Nissan responded

Thank you for your kind words about Justin! We’re thrilled to hear he’s consistently taken great care of you and your needs. We’ll be sure to pass along your feedback to him, and we agree—he truly deserves recognition for his outstanding work. We appreciate your loyalty and look forward to continuing to serve you in the future!

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