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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,131 Reviews

1,131 Reviews of Southlake Nissan - Service Center

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January 19, 2025

Southlake Nissan and the service you get their is great and very profession. I have been a customer for seven years.. More

by riley_gertrude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Southlake Nissan responded

Hi Riley, we are happy to hear you constantly have wonderful experiences. Thank you for being such a loyal customer. Is there a reason you think we deserve one star? If we did anything wrong please contact us at (219) 947-1600. Have a great day!

January 18, 2025

Service Manager Randy Kawanna and his service team at Southlake Nissan are top notch. I have been a loyal customer for over 30 years. I'm always greeted with a friendly smile by a service advisor. A s More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage and Juan Martinez
Jan 20, 2025 -

Southlake Nissan responded

Thank you for your loyalty and for sharing such a glowing review! It’s wonderful to hear that Randy Kawanna and the entire Southlake Nissan service team consistently provide top-notch service. Shoutouts to Brian Jensen, Justin Savage, and Juan Martinez for their excellent care and expertise! Your long-standing trust speaks volumes, and we’re thrilled to hear about your positive experience. Southlake Nissan appreciates your vote of confidence! 🚗👏

January 13, 2025

Usually things go well. Last time I felt they did not do enough to find the problem. Was not satisfied More

by j.henderson1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Southlake Nissan responded

Thank you for your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations. Your satisfaction is very important to us, and we’d like the opportunity to address your concerns and ensure everything is resolved to your satisfaction. Please feel free to reach out to us directly so we can make things right. We value your loyalty and look forward to providing you with the excellent service you deserve in the future.

Jan 14, 2025 -

Southlake Nissan responded

Sorry we could not duplicate the concern, please contact Randy or Nick (219)947-1600

January 11, 2025

My truck had to be towed in during a scary and stressful situation after having negligent brake service somewhere else closer to home. He was great and put my mind at ease throughout the whole pro More

by Patti
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Southlake Nissan responded

Thank you for sharing your experience with us. We're so sorry to hear about the stressful situation you went through, but we're glad Carlos and our service team could provide the care and professionalism needed to put your mind at ease. Safety is our top priority, and it’s wonderful to know your truck now feels safe again. We'll be sure to share your kind words with Carlos and the service team. If you need anything in the future, we’re here for you! 🚗😊

January 10, 2025

Completed work faster than was expected. allowing me to return home sooner than expected ..Everything was addressed More

by trupilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear the work was completed ahead of schedule, allowing you to get back home sooner. It's great to know everything was addressed to your satisfaction. We look forward to serving you again!

January 10, 2025

I was in for a 70,000 mile check up and as always, the staff was quick to process my appointment, verify what would be taken care of and gave me an approximate time it would take to complete the work. I More

by Carmen2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that your 70,000-mile check-up went smoothly and that our team provided courteous and efficient service. We appreciate your trust and look forward to serving you again!

January 10, 2025

Good and accurate service. Projected length of service is usually accurate. Communicates in timely manner. More

by rozelle23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're pleased to hear you found our service accurate and timely, with clear communication throughout. We strive to provide dependable and efficient service every time. Looking forward to assisting you again!

January 10, 2025

I was in for a 110,000 mile scheduled maintenance. The staff was quick, efficient and very courteous as usual. More

by afornic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that your 110,000-mile scheduled maintenance was handled efficiently and with the courtesy you’ve come to expect. We appreciate your continued trust and look forward to assisting you again in the future!

January 01, 2025

Brian was pleasant, polite and let me know how long it would take for my car to be serviced. You should be happy to have such a fine young man working for you. More

by dkdhs.ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Brian provided such excellent service. We’re lucky to have him on our team, and we'll be sure to pass along your kind words. We appreciate your feedback!

December 31, 2024

The dealership staff have always been professional and courtesy. They have resolved my issues with in the promised time frame. Cleanness has been displayed each visit. More

by bhall327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're so glad to hear that our staff has consistently provided professional and courteous service, and that your issues have been resolved within the promised time frame. We also appreciate you noting the cleanliness of our dealership. We look forward to continuing to serve you!

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