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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,137 Reviews

1,137 Reviews of Southlake Nissan - Service Center

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February 20, 2025

They are the best everyone is very friendly they get the job done when you bring your car in the wait is not long More

by luciouscharlene19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s More

by Sokolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Southlake Nissan responded

We appreciate your honest feedback! We're glad to hear you find our service center welcoming and professional. We apologize for any inconsistencies in service and will work to ensure attention to detail remains a priority. Your input helps us improve, and we hope to provide you with a flawless experience next time. Thank you for your support! 🚗🔧

February 08, 2025

The staff is very professional and competent. They explain the service provided and possible future considerations. More

by crlhen055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that our staff provided professional and thorough service while keeping you informed. We appreciate your support and look forward to serving you again! 🚗😊

February 05, 2025

Nicholas and his team member worked diligently to solve a very elusive problem After numerous attempts and testing, the problem was solved More

by Kenneth Crooks
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
Feb 06, 2025 -

Southlake Nissan responded

We're so glad to hear that Nicholas and the team were able to get to the bottom of the issue for you! Their dedication and persistence truly make a difference. Thanks for trusting us, and we appreciate your support! 🚗🔧😊

January 27, 2025

Very happy with Nick Barret. He went above and beyond to make sure were all good with the service. More

by eric@stevensoncrane.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're so glad to hear that Nick Barrett went above and beyond to ensure everything was taken care of during your service visit. He’s a valued member of our team, and it’s wonderful to know he made such a positive impression. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

January 26, 2025

Justin Savage is phenomenal he always takes care of me and my needs.He definitely deserves a raise More

by krstekrstanoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage
Jan 27, 2025 -

Southlake Nissan responded

Thank you for your kind words about Justin! We’re thrilled to hear he’s consistently taken great care of you and your needs. We’ll be sure to pass along your feedback to him, and we agree—he truly deserves recognition for his outstanding work. We appreciate your loyalty and look forward to continuing to serve you in the future!

January 19, 2025

Southlake Nissan and the service you get their is great and very profession. I have been a customer for seven years.. More

by riley_gertrude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Southlake Nissan responded

Hi Riley, we are happy to hear you constantly have wonderful experiences. Thank you for being such a loyal customer. Is there a reason you think we deserve one star? If we did anything wrong please contact us at (219) 947-1600. Have a great day!

January 18, 2025

Service Manager Randy Kawanna and his service team at Southlake Nissan are top notch. I have been a loyal customer for over 30 years. I'm always greeted with a friendly smile by a service advisor. A s More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage and Juan Martinez
Jan 20, 2025 -

Southlake Nissan responded

Thank you for your loyalty and for sharing such a glowing review! It’s wonderful to hear that Randy Kawanna and the entire Southlake Nissan service team consistently provide top-notch service. Shoutouts to Brian Jensen, Justin Savage, and Juan Martinez for their excellent care and expertise! Your long-standing trust speaks volumes, and we’re thrilled to hear about your positive experience. Southlake Nissan appreciates your vote of confidence! 🚗👏

January 13, 2025

Usually things go well. Last time I felt they did not do enough to find the problem. Was not satisfied More

by j.henderson1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Southlake Nissan responded

Thank you for your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations. Your satisfaction is very important to us, and we’d like the opportunity to address your concerns and ensure everything is resolved to your satisfaction. Please feel free to reach out to us directly so we can make things right. We value your loyalty and look forward to providing you with the excellent service you deserve in the future.

Jan 14, 2025 -

Southlake Nissan responded

Sorry we could not duplicate the concern, please contact Randy or Nick (219)947-1600

January 11, 2025

My truck had to be towed in during a scary and stressful situation after having negligent brake service somewhere else closer to home. He was great and put my mind at ease throughout the whole pro More

by Patti
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Southlake Nissan responded

Thank you for sharing your experience with us. We're so sorry to hear about the stressful situation you went through, but we're glad Carlos and our service team could provide the care and professionalism needed to put your mind at ease. Safety is our top priority, and it’s wonderful to know your truck now feels safe again. We'll be sure to share your kind words with Carlos and the service team. If you need anything in the future, we’re here for you! 🚗😊

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