Southlake Nissan

I love Nissan as a whole. Customer service always take care of me. Everyone on the team is great and I always have great things to say when I leave Nissan. care of me. Everyone on the team is great and I always have great things to say when I leave Nissan. More

Very good service department.l would recommend this service to anyone who asks me for. My car was done correct and on time. Service advisor was very helpful and hi new what was wrong with my car. My ca service to anyone who asks me for. My car was done correct and on time. Service advisor was very helpful and hi new what was wrong with my car. My car was much better and cleaner after work was done. More

Adam was fantastic as was the entire team at dealership! I can’t say enough about the amazing service I received the time they took to help me and the effort to get me in the car I wanted! I can’t say enough about the amazing service I received the time they took to help me and the effort to get me in the car I wanted! More

Randy and the team communicate and care. Highly recommended Southlake for sales, service and parts. Great waiting room with refreshments as well! Free WiFi and work tables. recommended Southlake for sales, service and parts. Great waiting room with refreshments as well! Free WiFi and work tables. More

Fast, friendly and efficient staff in the service department. The only place I’ll take my vehicles! Randy and his guys are top notch. Highly recommended. department. The only place I’ll take my vehicles! Randy and his guys are top notch. Highly recommended. More

I loved how transparent and helpful all of the technicians were. I would 100% bring back my vehicles to be serviced by them. Great job! technicians were. I would 100% bring back my vehicles to be serviced by them. Great job! More

Excellent customer service skills and very knowledgeable about the work that was performed on my vehicle. Thank you Southlake Nissan and Randy and his service staff. about the work that was performed on my vehicle. Thank you Southlake Nissan and Randy and his service staff. More

Service department does inspection and lets me know what I might need next service.All service staff friendly, professional, and great me when I get there I might need next service.All service staff friendly, professional, and great me when I get there More

Horrible service. They hound you to write positive reviews. When brought car in the charged me for parts for a recall without even asking. Then didn't fix recall. When I brought my car to another Niss reviews. When brought car in the charged me for parts for a recall without even asking. Then didn't fix recall. When I brought my car to another Nissan dealership they reached out to manager & he wouldn't take any responsibility. DO NOT GO HERE! HORRIBLE More

There should be negative stars for this dealership!I had There should be negative stars for this dealership! I had a factory recall on my motor and southlake did the swap. They also put in a new battery at There should be negative stars for this dealership! I had a factory recall on my motor and southlake did the swap. They also put in a new battery at triple the cost of doing it myself and told me oh well. So I had to pay to get my car back. 2 weeks later the car is smoking and wont shift gears leaving me stranded in severe weather and forcing me to pay a tow bill. Once I finally got a call back the dealership told me I had to pay first tow bill then pay to have it towed to them and it couldn not be thier fault. I paid to have it towed to hawkinson Nissan who quickly found a hose had not been clamped and it had came off. Adding it was installer error clearly without a doubt. Randy the southlake service Manger argued and said they were wrong and he won't pay to have it fixed. Finally he called hawkinson so they could educate him on the inner workings of a motor and transmission. My call back from randy was aggressive and he said they weren't wrong but he will pay IF I give him a good review. Nothing for battery I didn't want nor the tow bills and still blamed me.do not take your car to thei r service and based off poor attitude towards customers buy your cars elsewhere More