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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,698 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,698 reviews

August 22, 2024

Great service very informative also want to say Juan is a great mechanic have a great day More

by sjjokic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad you received great service and found the information helpful. We’ll be sure to pass along your kind words to Juan—he’ll be thrilled to hear it. Have a great day, and we look forward to assisting you again!

August 22, 2024

They need to listen what the customer wants and not but in to a conversation More

by anthonylewin225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Southlake Nissan responded

Hi Anthony, we appreciate your feedback. We will pass this back to our Service Manager. If you need anything in the future, please don't hesitate to reach out!

August 21, 2024

They are very efficient in their appointments in running on time and completing the work in the time they said it would be done. It’s always done properly and the service staff Is professional and friendly More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Southlake Nissan responded

Thank you for your wonderful feedback! We're pleased to hear that our team is efficient and that your appointments run on time. It's great to know that the work is always completed as promised and done properly. We appreciate your recommendation and are here to continue providing professional and friendly service for both sales and maintenance. Looking forward to serving you again!

August 21, 2024

Clean facility. Honest people. The service department makes sure that you leave happy as fast as they can. More

by nickham2264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Southlake Nissan responded

Hi Nick, thank you for the positive review. It's great to hear that you're happy with the service and the clean, honest environment. If you ever need anything else, feel free to reach out!

August 18, 2024

I am very pleased with the service manager and department, wish everyone worked like Roger More

by rathburnjerry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that you were very pleased with the service manager and department. We'll make sure to pass along your compliments. If you need any further assistance, feel free to reach out!

August 11, 2024

Service department, Justin, listened to my concerns about my new SUV that I was experiencing. He actually told me I was correct and finally detected the problem. He followed up and communicated with me about More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
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Aug 14, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that Justin listened to your concerns and was able to detect the problem with your new SUV. It's great that he kept you informed throughout the process. We appreciate your trust in us, and we're here if you need anything else. Thanks again, and have a great day!

August 10, 2024

Good customer service. Oil change was done in timely manner. Waiting on parts and call for appointment recall. More

by nathaniel.f.comer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that your oil change was completed promptly and that you're satisfied with our customer service. We'll be in touch soon to schedule your appointment for the recall once the parts arrive. We appreciate your patience! Have a great day!

August 09, 2024

I enjoy coming to your center even though I purchased my car someplace else. I prefer your center friendly kind always a smile. More

by Billie.12244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Southlake Nissan responded

Thank you so much for your kind words! We're delighted to hear that you enjoy visiting our center, even though you purchased your car elsewhere. Our team always strives to create a welcoming and friendly atmosphere, and it's wonderful to know that our smiles and service make a difference. We truly appreciate your trust and loyalty, and we're always here to help with anything you need. Looking forward to seeing you again soon!

August 05, 2024

Nicholas is knowledgeable courteous and friendly. He always looks out for me. I always wait on my car and he makes sure they get my car in and out quickly. More

by dianea4204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're glad to hear that Nicholas takes such great care of you and ensures your car is serviced quickly. It's wonderful to know you appreciate his knowledge, courtesy, and friendliness. We'll be sure to pass along your compliments to him, and we look forward to continuing to provide you with excellent service!

August 03, 2024

Friendly, thorough, cost effective and efficient are four words I would use to describe my experience at Southlake Nissan. More

by fosterreena06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Southlake Nissan responded

Thank you for your thoughtful review! We're thrilled that your experience at Southlake Nissan was friendly, thorough, cost-effective, and efficient. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!

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