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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,737 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,737 reviews

July 19, 2023

My car was done and sitting there for a half hour before I asked if I could get my car since it was sitting parked outside. I was told that the person that checked me in was busy with something else. Not my More

by joanne.booble1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Southlake Nissan responded

We apologize for the inconvenience you experienced while waiting for your car. We understand your frustration, and we'll make sure to address this issue with our team to ensure better communication and efficiency in the future. Your feedback is valuable to us, and we hope to provide you with a more seamless experience next time. Thank you for bringing this to our attention, and we appreciate your understanding.

July 18, 2023

The people there are friendly, efficient and knowledgeable. They do good work and keep you informed on your progress More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Southlake Nissan responded

Thank you for taking the time to give us a review.

July 17, 2023

Not good Dealership to by from not true to there word dont tell the truth about a sale would not recommend anyone to buy from you More

by dianajackson735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna Volikas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Southlake Nissan responded

We're sorry to hear about your negative experience. Our goal is always to provide the best service possible and ensure customer satisfaction. We apologize if we fell short in meeting your expectations and will take your feedback seriously to improve our practices. If there's anything specific you'd like to address or discuss, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

Aug 10, 2023 -

Southlake Nissan responded

Hi Dianajackson735, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 947-1600 to discuss this further.

Aug 14, 2023 -

dianajackson735 responded

Who should i ask for

July 13, 2023

They are okay with certain things but timed appointments are headache when they have you sit for 3 hours 🤔 for some thing simple. More

by blmartin2680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : South lake Nissan
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Aug 04, 2023 -

Southlake Nissan responded

We apologize for the inconvenience caused by the lengthy wait during your timed appointment. We understand that your time is valuable, and we regret that we didn't meet your expectations in this regard. We'll take your feedback into consideration to improve our processes and ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention, and we hope to provide you with a better service next time. If there's anything else we can do for you, please don't hesitate to let us know.

July 09, 2023

Prompt service. Provided additional information about what was needed for my vehicle and provided a printed report. More

by dolynw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
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Aug 04, 2023 -

Southlake Nissan responded

Thank you for your business!

Aug 10, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

July 03, 2023

Great dealership and the service department is A+. Very knowledgeable about the vehicle and helpful. More

by latonyamjp73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey Love
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Aug 04, 2023 -

Southlake Nissan responded

Great review! We really appreciate you taking time to leave such nice feedback.

Aug 10, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 03, 2023

Great dealership, I'm glad to have given them my business. I highly recommend them to everybody. The entire staff is outstanding. The service department is like no other, they are very professional More

by sloankevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Southlake Nissan responded

Thank you so much for your kind words and for choosing our dealership! We're thrilled to hear that you had a great experience with our staff and that you feel like family in our service department. We truly appreciate your recommendation and your glowing review. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future. Happy driving, and thank you for being a part of our dealership family!

Aug 10, 2023 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

June 30, 2023

Love coming to Southlake. The guys in the service department are always super friendly and attentive. My car is always done faster than I expect. I never feel “sold” on other More

by sarah.bruns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Southlake Nissan responded

Hi sarah.bruns! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 26, 2023

Very professional friendly staff were all concerned of my needs gave me a courtesy ride to work and pick me up from work to pick up my car that was fixed within a day. Appreciate their hard work and compassi More

by Pbara66
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My ride guy
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Jul 03, 2023 -

Southlake Nissan responded

Hi Pbara66! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 24, 2023

For not locating my vehicle on your property 72 hrs & replacing key & now old key found only open door & not start vehicle. More

by dwterp
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Chip
3.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Southlake Nissan responded

Hi dtwerp! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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