Southlake Nissan

Good service. Not a very long wait time. The service department is knowledgeable about the vehicles and they do a great job explaining the issues and solutions. Not a very long wait time. The service department is knowledgeable about the vehicles and they do a great job explaining the issues and solutions. More

Another great experience. The service team kept me up to date on the progress of the work being done on my car and was in and out close to the time I was quoted The service team kept me up to date on the progress of the work being done on my car and was in and out close to the time I was quoted More

Employees are always friendly, polite, and professional. They do their best to make sure the customer understands the issue(s) and is satisfied. I can honestly say this is the first dealership that I like They do their best to make sure the customer understands the issue(s) and is satisfied. I can honestly say this is the first dealership that I like going to. More

Service department operates in a very professional manner, knowledgeable, and efficient. Never have I enjoyed going to a dealership as I do Southlake Nissan. manner, knowledgeable, and efficient. Never have I enjoyed going to a dealership as I do Southlake Nissan. More

The dealership service was great and very quick with greeting me and checking me right away. greeting me and checking me right away. More

Randy very personable. Wife loved his smile and told him so sevice dept. very good Wife loved his smile and told him so sevice dept. very good More

poor service, not trust worthy, sales man poorly informed,not up front about the number of keys fobs, with purchase. secutary of state will be notified. finance manager said it's my responsibility f informed,not up front about the number of keys fobs, with purchase. secutary of state will be notified. finance manager said it's my responsibility for second key, my cost $400.His exact words I sell cars not keys. Whole team a mess. More

Good service, extremely annoying having to come in 2 times for maintenance in one year. times for maintenance in one year. More

Tried to push a used car on me that they falsified the MSRP by $10,000 and when I asked to see other cars, told me that the one I wanted to see was out of my price range. Actually, it was exactly in my pr MSRP by $10,000 and when I asked to see other cars, told me that the one I wanted to see was out of my price range. Actually, it was exactly in my price range. When I returned a few days later with my son, I saw the car I wanted, and got a bill of sale. While I was at my credit union waiting for the paperwork to be completed, the dealership called and said that I couldn't get the car because it was part of a dealer trade and was already spoken for. Even though the car was listed on their website as for sale. Then, they suggested that I drive an hour and a half to the dealership they traded it to and I could purchase the car for an additional $1200 and that this was a great favor to me as they charge 4 to 6 thousand over MSRP at that dealership. Well, I said no to that. Well, they said they would try to find that same car but a few hours later, told me I needed to come in and pick up my deposit. The manager wouldn't even look at me, no further apology and had someone else take me to the cashier to get my deposit back. Not a nice way to treat an old lady. I think they should have purchased the car back from the other dealership and sold it to me as promised. Buyer beware. More

Fast and polite service. Always helpful and they never try to talk you into work not urgently needed. Always helpful and they never try to talk you into work not urgently needed. More