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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,734 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,734 reviews

October 29, 2023

Great service department. Friendly and knowledgeable staff. Great offers on service and in and out when told. More

by tryan0030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Southlake Nissan responded

Thank you for sharing your positive experience with our service department! We're pleased to hear that you found our staff friendly and knowledgeable and that you had a great service visit. If you have any more feedback or need further assistance, please don't hesitate to reach out. We appreciate your support!

October 29, 2023

Appointment was at 10:30 didn't get out until 12:30 nothing but oil change didn't rotate ture More

by cherryred1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Southlake Nissan responded

We apologize for any inconvenience you experienced during your recent visit. Your feedback is important to us, and we're sorry to hear that your appointment took longer than expected. We will review our processes to ensure such delays are minimized in the future. If you have any concerns or if there's anything else we can assist you with, please feel free to reach out. Thank you for sharing your feedback. (219) 947-1600.

October 27, 2023

South lake Nissan is a highly recommended place to take your vehicle 🚗 They are very good in keeping you informed about what is going on More

by maryharris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Southlake Nissan responded

Thank you for your kind words! We're delighted to hear about your positive experience with Southlake Nissan. We take pride in providing excellent service and keeping our customers informed. If you ever need anything else or have further questions, feel free to reach out. (219) 947-1600.

October 27, 2023

Cinthia Cruz and Jenna Volikas were very helpful. Will come back for all my vehicle needs. More

by jcruz702
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Volikas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Southlake Nissan responded

Hi, thank you for the positive review. We're thrilled to hear that Cinthia and Jenna provided you with such excellent assistance. We appreciate your support and look forward to serving all your vehicle needs in the future.

October 23, 2023

Everything was awesome. Where was so helpful she took our time for me to find my car. More

by richardmitchell2221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear Will was helpful and took the time to find you the correct vehicle! If you have any more comments or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we value your business!

October 22, 2023

They do not even call you and let you know when your parts are in and even when your vehicle is ready to be picked up. Service manager is terrible. Randy is his name More

by eion02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Southlake Nissan responded

Hi, We're sorry to hear about your experience, and we apologize for any inconvenience. Your feedback is important to us, and we'll take it into consideration to improve our communication and service. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. (219)-947-1600. Your satisfaction is important to us, and we value your business.

October 16, 2023

Great group of people to work with, listened to requests I had and did their best to meet them. Definitely would do business with again. More

by neffk16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Love
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Oct 17, 2023 -

Southlake Nissan responded

Thank you for your feedback! We're delighted to hear that the team at Southlake listened to your requests. We appreciate your kind words, and we look forward to serving you again in the future. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out.

October 15, 2023

Been dealing with Southlake nissan for 10 years plus and they have always been professional & helpful. More

by jguevara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian from the service department , Dixie Pineda, Jim Youngblood, William Lancaster, Pat Sullivan
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Oct 16, 2023 -

Southlake Nissan responded

Thank you for your loyalty over the past 10 years! We're thrilled to hear that Southlake Nissan has consistently been professional and helpful. Your long-standing relationship with us is greatly appreciated, and we look forward to continuing to serve you for many more years.

October 14, 2023

Randy Kawanna and his service team are the best. I was in good hands. I purchased a 2023 Frontier Pro 4X truck and this was my complimentary oil change. I highly recommend Southlake Nissan. More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Southlake Nissan responded

Thank you for your kind words and for choosing Southlake Nissan for your service needs! We're delighted to hear that Randy and his service team provided you with excellent service. Your recommendation is greatly appreciated, and we look forward to continuing to serve you in the future.

October 14, 2023

While I didn’t buy my 2013 Pathfinder here, Randy & his service team have always given us great service! More

by info@montageinteriorsinc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian & Robert in the Service Dept.
Report | Print
Oct 16, 2023 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that Randy and his service team have consistently provided you with great service. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your business.

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