Southlake Nissan

SIMPLY AMAZING!!! from the time i walked to the time i walked out,i felt like family and not just a customer everyone i came into contact with was very nice,helpful,and from the time i walked to the time i walked out,i felt like family and not just a customer everyone i came into contact with was very nice,helpful,and accommodating to anything i wanted or needed.....! i absolutely recommend them to anybody who's looking to purchase a new or used vehicle...... they also didn't put any pressure on me and explained in very good details about everything and you get a warranty forever on your car for as long as you have it which i think is great..... Daurice T. More

It was pleasant and fair. The time there was an experience by itself, they did a fine job. i feel that buying a car there would be the place to buy. The time there was an experience by itself, they did a fine job. i feel that buying a car there would be the place to buy. More

Best experience ever They made a new car purchase so easy. No pushy sales people. Answered all my questions. Made sure I understood all the features befiore I left the lot They made a new car purchase so easy. No pushy sales people. Answered all my questions. Made sure I understood all the features befiore I left the lot. More

Feels like family I am very happy with my experience. From Dixie to Fran to Bill to Tom. Everyone was very pleasant and patient. It feels good when people show a genuin I am very happy with my experience. From Dixie to Fran to Bill to Tom. Everyone was very pleasant and patient. It feels good when people show a genuine interest in you and your purchase. Every detail was explained and all my questions answered. Thank you guys again for helping me. More

Excellent Shopping and Buying Experience We took out our first lease on a Pathfinder from Southlake. The entire process of shopping for and purchasing was simple and painless. Our salesman We took out our first lease on a Pathfinder from Southlake. The entire process of shopping for and purchasing was simple and painless. Our salesman Claude, the Southlake management, and Jim in finance were incredibly friendly and helpful. The whole team went the distance to earn our business. No other dealership was able to deliver the experience at Southlake. Southlake was willing to work out a deal that got us much more in a vehicle while respecting what we were willing to pay. Southlake's professionalism and eagerness to earn our business will bring us back in the future. More

Customer Service Perfected! I've been bringing my car here for service for 15 years, and finally had the pleasure of working with the sales and finance department today. They we I've been bringing my car here for service for 15 years, and finally had the pleasure of working with the sales and finance department today. They were honest, professional, gracious and, most important, they willingly answered all of my questions to help me feel comfortable and find the right car and financing. They have a great team at Southlake! More

Fran is a very good salesman. love my new Rogue have had it for about two weeks and put about one hundred miles on it. Thats a lot of miles for me. Looking forward to spring and go love my new Rogue have had it for about two weeks and put about one hundred miles on it. Thats a lot of miles for me. Looking forward to spring and good driving weather so I can go for a long drive. This is the second car that Fran Balind has sold me and I wouldn't want anyone else to sell me a car. Thanks Fran. More

great experience excellent sales and financing service. Reasonable list prices excellent sales and financing service on both new and used vehicles. I would recommend t excellent sales and financing service. Reasonable list prices excellent sales and financing service on both new and used vehicles. I would recommend this dealership to others. More

Excellent Sue Davis made car buying at Southlake Nissan a breeze. Everyone was helpful , friendly and knowledgeable. We weren't sure exactly what we wanted a Sue Davis made car buying at Southlake Nissan a breeze. Everyone was helpful , friendly and knowledgeable. We weren't sure exactly what we wanted and with Sue's help and a few test drives we were able to find something we loved. We were introduced to the service department who took the time to answer all our questions even on a busy Saturday morning. Our experience was all positive and would highly recommend Southlake. More

Overall customer experience-RUINED by Marissa (cashier) I purchased my vehicle on 12/13/14, and received pretty good service from my car salesman, sales manager, and finance manager. I even got to meet the I purchased my vehicle on 12/13/14, and received pretty good service from my car salesman, sales manager, and finance manager. I even got to meet the owner of the dealership the night I purchased the car! When I got the car, the dealership was supposed to fix my inside overhead light before I left, but they forgot to do that - but my salesman told me to just mention it when I came back to pick up my plates, and that they would take care of it then. On Monday, 1/5/2015. I called the dealership to inquire about when I would get my new license plates. Considering that I purchased the car on 12/13/14, I was concerned. I was informed by a woman (I don't recall her name) that my paperwork has just been sent off for my plates the previous Friday (1/2/2015). I mentioned that I was concerned because my temporary tags would be expiring soon. I was told that I shouldn't worry, I'd get my new plates before my temporary tags expired, and that I would be contacted by the dealership when they were ready. Fast forward to this morning, Monday, 1/12/2015 at approximately 8:18am. I called the dealership because my temporary tags expire TODAY, and I have YET to receive any communication about picking up my new license plates. I had the unfortunate pleasure of speaking with MARISSA, a very rude sounding cashier. I asked her what does the dealership typically do when, at no fault of the customer, they run into the situation when a customer's temporary tags are about to expire and the license plates still haven't come in. In a nutshell, she said that there are multiple ways that type of situation are handled, and it would be at the discretion of the finance manager. I asked her AGAIN to be informed specifically of what those various ways were - which she continued to respond in a rude (in my opinion) fashion by saying, "that's up to the finance manager." I then asked her to speak to a manager since she didn't seem to want to respond to my question, and she told me the finance manager wasn't in. I clarified that I wanted to speak to ANY manager since she was being rude about a situation that was no fault of my own. She responded by saying no managers would be in until 9am. I let her know that I would be calling back at 9am, and that I would be speaking with a manager about the issue of not receiving my license plates in a timely fashion, and I would be informing the manager of her poor and rude customer service! MARISSA needs customer service training ASAP!!! Regards, Monique Caston More