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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,735 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,735 reviews

February 14, 2025

The service center is very nice, employees are friendly and professional.The only down side is some time they are under staff and they cut corners as a result. Some time is they forget the milage sticker s More

by Sokolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Southlake Nissan responded

We appreciate your honest feedback! We're glad to hear you find our service center welcoming and professional. We apologize for any inconsistencies in service and will work to ensure attention to detail remains a priority. Your input helps us improve, and we hope to provide you with a flawless experience next time. Thank you for your support! 🚗🔧

February 08, 2025

The staff is very professional and competent. They explain the service provided and possible future considerations. More

by crlhen055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Powroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that our staff provided professional and thorough service while keeping you informed. We appreciate your support and look forward to serving you again! 🚗😊

February 05, 2025

Nicholas and his team member worked diligently to solve a very elusive problem After numerous attempts and testing, the problem was solved More

by Kenneth Crooks
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
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Feb 06, 2025 -

Southlake Nissan responded

We're so glad to hear that Nicholas and the team were able to get to the bottom of the issue for you! Their dedication and persistence truly make a difference. Thanks for trusting us, and we appreciate your support! 🚗🔧😊

January 27, 2025

Very happy with Nick Barret. He went above and beyond to make sure were all good with the service. More

by eric@stevensoncrane.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're so glad to hear that Nick Barrett went above and beyond to ensure everything was taken care of during your service visit. He’s a valued member of our team, and it’s wonderful to know he made such a positive impression. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

January 26, 2025

Justin Savage is phenomenal he always takes care of me and my needs.He definitely deserves a raise More

by krstekrstanoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage
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Jan 27, 2025 -

Southlake Nissan responded

Thank you for your kind words about Justin! We’re thrilled to hear he’s consistently taken great care of you and your needs. We’ll be sure to pass along your feedback to him, and we agree—he truly deserves recognition for his outstanding work. We appreciate your loyalty and look forward to continuing to serve you in the future!

January 23, 2025

Brandon Terry was a fantastic salesman, I would definitely recommend him to friends and family! More

by Happy Customer!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Branden Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Southlake Nissan responded

Thank you for the wonderful feedback! We're thrilled to hear Brandon Terry provided such a fantastic experience. We'll be sure to pass along your kind words. Recommendations like yours mean so much to us! 🚗😊

January 19, 2025

Southlake Nissan and the service you get their is great and very profession. I have been a customer for seven years.. More

by riley_gertrude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Southlake Nissan responded

Hi Riley, we are happy to hear you constantly have wonderful experiences. Thank you for being such a loyal customer. Is there a reason you think we deserve one star? If we did anything wrong please contact us at (219) 947-1600. Have a great day!

January 18, 2025

Service Manager Randy Kawanna and his service team at Southlake Nissan are top notch. I have been a loyal customer for over 30 years. I'm always greeted with a friendly smile by a service advisor. A s More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage and Juan Martinez
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Jan 20, 2025 -

Southlake Nissan responded

Thank you for your loyalty and for sharing such a glowing review! It’s wonderful to hear that Randy Kawanna and the entire Southlake Nissan service team consistently provide top-notch service. Shoutouts to Brian Jensen, Justin Savage, and Juan Martinez for their excellent care and expertise! Your long-standing trust speaks volumes, and we’re thrilled to hear about your positive experience. Southlake Nissan appreciates your vote of confidence! 🚗👏

January 18, 2025

Very easy to work with, Dakota was great. No hassel and great pricing. Definitely recommend the dealership and working with Dakota More

by mike_collins79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that Dakota made the process easy and hassle-free for you. Great pricing and excellent service make all the difference. Your recommendation means a lot, and we hope you enjoy your new vehicle! 🚗✨

January 13, 2025

Usually things go well. Last time I felt they did not do enough to find the problem. Was not satisfied More

by j.henderson1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Southlake Nissan responded

Thank you for your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations. Your satisfaction is very important to us, and we’d like the opportunity to address your concerns and ensure everything is resolved to your satisfaction. Please feel free to reach out to us directly so we can make things right. We value your loyalty and look forward to providing you with the excellent service you deserve in the future.

Jan 14, 2025 -

Southlake Nissan responded

Sorry we could not duplicate the concern, please contact Randy or Nick (219)947-1600

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