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Southlake Nissan

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.7
1,732 Reviews
Whether sales, service, parts, or financing we can answer all your needs in a matter of minutes with the click of a button. Our Southlake Nissan staff of sales and service professionals are available to you via email or phone whenever the need arises for our Nissan Merrillville customers. Our "hassle-free guarantee" assures you of an extraordinary experience at any Southlake dealership, without pressure or stress. "Drive a little - Save a lot" at Southlake Nissan of Merrillville. From all of us at the Mike Kors Southlake Auto Mall Thank you for the opportunity to be of service. We look forward to seeing you at our Nissan Merrillville dealership!
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4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,732 reviews

January 27, 2025

Very happy with Nick Barret. He went above and beyond to make sure were all good with the service. More

by eric@stevensoncrane.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're so glad to hear that Nick Barrett went above and beyond to ensure everything was taken care of during your service visit. He’s a valued member of our team, and it’s wonderful to know he made such a positive impression. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

January 26, 2025

Justin Savage is phenomenal he always takes care of me and my needs.He definitely deserves a raise More

by krstekrstanoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage
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Jan 27, 2025 -

Southlake Nissan responded

Thank you for your kind words about Justin! We’re thrilled to hear he’s consistently taken great care of you and your needs. We’ll be sure to pass along your feedback to him, and we agree—he truly deserves recognition for his outstanding work. We appreciate your loyalty and look forward to continuing to serve you in the future!

January 23, 2025

Brandon Terry was a fantastic salesman, I would definitely recommend him to friends and family! More

by Happy Customer!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Branden Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Southlake Nissan responded

Thank you for the wonderful feedback! We're thrilled to hear Brandon Terry provided such a fantastic experience. We'll be sure to pass along your kind words. Recommendations like yours mean so much to us! 🚗😊

January 19, 2025

Southlake Nissan and the service you get their is great and very profession. I have been a customer for seven years.. More

by riley_gertrude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Southlake Nissan responded

Hi Riley, we are happy to hear you constantly have wonderful experiences. Thank you for being such a loyal customer. Is there a reason you think we deserve one star? If we did anything wrong please contact us at (219) 947-1600. Have a great day!

January 18, 2025

Service Manager Randy Kawanna and his service team at Southlake Nissan are top notch. I have been a loyal customer for over 30 years. I'm always greeted with a friendly smile by a service advisor. A s More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage and Juan Martinez
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Jan 20, 2025 -

Southlake Nissan responded

Thank you for your loyalty and for sharing such a glowing review! It’s wonderful to hear that Randy Kawanna and the entire Southlake Nissan service team consistently provide top-notch service. Shoutouts to Brian Jensen, Justin Savage, and Juan Martinez for their excellent care and expertise! Your long-standing trust speaks volumes, and we’re thrilled to hear about your positive experience. Southlake Nissan appreciates your vote of confidence! 🚗👏

January 18, 2025

Very easy to work with, Dakota was great. No hassel and great pricing. Definitely recommend the dealership and working with Dakota More

by mike_collins79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that Dakota made the process easy and hassle-free for you. Great pricing and excellent service make all the difference. Your recommendation means a lot, and we hope you enjoy your new vehicle! 🚗✨

January 13, 2025

Usually things go well. Last time I felt they did not do enough to find the problem. Was not satisfied More

by j.henderson1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Southlake Nissan responded

Thank you for your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations. Your satisfaction is very important to us, and we’d like the opportunity to address your concerns and ensure everything is resolved to your satisfaction. Please feel free to reach out to us directly so we can make things right. We value your loyalty and look forward to providing you with the excellent service you deserve in the future.

Jan 14, 2025 -

Southlake Nissan responded

Sorry we could not duplicate the concern, please contact Randy or Nick (219)947-1600

January 11, 2025

My truck had to be towed in during a scary and stressful situation after having negligent brake service somewhere else closer to home. He was great and put my mind at ease throughout the whole pro More

by Patti
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Southlake Nissan responded

Thank you for sharing your experience with us. We're so sorry to hear about the stressful situation you went through, but we're glad Carlos and our service team could provide the care and professionalism needed to put your mind at ease. Safety is our top priority, and it’s wonderful to know your truck now feels safe again. We'll be sure to share your kind words with Carlos and the service team. If you need anything in the future, we’re here for you! 🚗😊

January 10, 2025

I was in for a 70,000 mile check up and as always, the staff was quick to process my appointment, verify what would be taken care of and gave me an approximate time it would take to complete the work. I More

by Carmen2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that your 70,000-mile check-up went smoothly and that our team provided courteous and efficient service. We appreciate your trust and look forward to serving you again!

January 10, 2025

Good and accurate service. Projected length of service is usually accurate. Communicates in timely manner. More

by rozelle23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Southlake Nissan responded

Thank you for your feedback! We're pleased to hear you found our service accurate and timely, with clear communication throughout. We strive to provide dependable and efficient service every time. Looking forward to assisting you again!

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