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Southlake Mitsubishi

Merrillville, IN

4.6
28 Reviews
The team at Southlake Mitsubishi would like to welcome you to our dealership in Merrillville, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mitsubishi vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Merrillville, you can always count on the professional technicians in our Mitsubishi service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
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4189 East Lincoln Highway

Merrillville, IN

46410

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Showing 28 reviews

September 11, 2023

Mike did a wonderful job. He was very kind and explained everything! The entire dealership was very kind and welcoming. More

by tescalan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Southlake Mitsubishi responded

Thank you for your feedback!

September 08, 2023

Very deceptive dealership. Michael told me I had to buy a 1800.00 Appearance package because it was already on the car. I found out later that this was not true I was cheate More

by tjjohnt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Micheal Arizmendi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Morrison
Sep 11, 2023 -

Southlake Mitsubishi responded

We apologize for any miscommunication. Your feedback is valuable, and we'll work to improve our transparency in the future. Thank you for bringing this to our attention.

September 06, 2023

Michael was a pleasure to work with. He made my purchase decision 100% smoother and easier. Any more purchases in the future I know I will be using Michael again. Also referred him to al More

by nikkif2692
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Southlake Mitsubishi responded

Thank you so much for your kind words! We're thrilled to hear that Michael provided you with a smooth and enjoyable experience. We look forward to assisting you with any future purchases, and we appreciate you referring him to your family and friends. Best regards!

September 04, 2023

Michael was excellent to work with for this car buying experience. I 100% recommend Southlake Kia and their amazing team. We were greeted with wonderful hospitality and they were beyond accommodating. Tha More

by Gabrielleison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Mariconda
Sep 06, 2023 -

Southlake Mitsubishi responded

Thank you Gabi! Enjoy your new ride.

August 31, 2023

Michael was professional, patient, courteous, kind, informative, and funny. He made the time go by so fast and knew so much about the vehicle, warranty, etc. This was a wonderful experience I'll never More

by Aw9759
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Southlake Mitsubishi responded

Thank you for your kind words! We're thrilled to hear that Michael provided you with a professional, informative, and enjoyable experience. We greatly appreciate your intention to send referrals our way.

August 25, 2023

Michael worked us out an offer we couldn’t refuse when another local Mitsubishi store wouldn’t even acknowledge us !! Thanks Michael ! More

by rae_rae21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Aug 28, 2023 -

Southlake Mitsubishi responded

Thank you!

August 25, 2023

After looking at quite a few locations , stopped at Southlake and seen Micheal he helped us with a great deal making and treating us like family from the initial meet . Shopped the competition and Sout More

by Tom_bentley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Southlake Mitsubishi responded

Thank you, Tom bentley, for choosing Southlake! We're thrilled Michael provided a great deal and a family-like experience. Enjoy your new Outlander PHEV and thanks for your trust in us!

August 19, 2023

Took very good care of us and made sure all our needs were met. Nick was a very big help as well. Will be telling my family’s and friends to shop with you. Thank you More

by Coty Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Southlake Mitsubishi responded

Awesome to hear! Glad Nick was able to help you.

August 18, 2023

Purchased a vehicle over a month ago that I was led to believe was all wheel drive. I learned about 6 weeks later that was only 2WD drive because the front wheels were slipping in a heavy down pour. I loo More

by Derrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Micheal Arizmendi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan & Jim
Aug 18, 2023 -

Southlake Mitsubishi responded

We deeply regret any confusion or inconvenience you've encountered in relation to your recent vehicle purchase. Your feedback holds immense significance for us, and we genuinely welcome the chance to address the matters you've raised. First and foremost, we extend our sincerest apologies for any misunderstanding concerning the drive type of your new vehicle. We fully recognize the importance of transparent communication. Upon revisiting our records, it's evident that you personally selected this specific vehicle. Regarding the situation surrounding the vehicle's depreciated value, we empathize with your apprehensions about the negative equity proposal. As a company committed to meeting our customers' needs, we acknowledge that our attempt to propose an alternative solution did not align with your expectations. We completely grasp your frustration with the suggested resolution and the unforeseen financial impact it has caused. It's crucial to clarify that our intention was never to exploit your circumstances, particularly considering your status as a 100% disabled veteran. We deeply honor your service and dedication. Our workforce includes veterans and public volunteers, reflecting our genuine appreciation for their contributions. Your business and your insights are of paramount importance to us.

Aug 18, 2023 -

Derrick responded

Actions speak louder than words. Just because the dealership says they sympathize or empathize with a scenario doesn’t resolve the issue at hand. It’s disgusting that the dealership’s alternative solution was to put the customer $5k more in debt on their loan and increase their payment $79/month ($5,688 through term of the loan). That’s not an alternative solution for the customer, it only is for the dealership. Regarding the specific vehicle I selected; it was selected because of the tech group and clearly stated 4WD on the homepage. I asked the BDC rep on the phone when I asked them to call me (those emails exist where she did call me as I requested). We verified trade and confirmation of it being an AWD. I didn’t get a proper walk around of the vehicle or shown anything but setting up the mobile app. Your website shows every Outlander has 4WD when in fact that is not true. The sales rep even stated in text (which I have) that they were under the impression that I didn’t purchase a 2WD and it should’ve been AWD. So who is wrong now?The responses are a lost cause at this point. I was duped for a sale of a vehicle that isn’t what I thought I was buying. End of story.

August 13, 2023

Had a nice inventory to choose from, purchased our first Mitsubishi. Sales staff was very attentive to our needs. More

by Janahan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Southlake Mitsubishi responded

Awesome to hear Janahan. Glad we could hep with your first Mitsubishi!