Southlake Kia - Service Center

Efficient Good communication Kept me informed of status and diagnosis as the appointment progressed. Facility was clean and Shayan was very friendly and helpf Good communication Kept me informed of status and diagnosis as the appointment progressed. Facility was clean and Shayan was very friendly and helpful. The dealership we bought the vehicle from failed in these areas More

Nissan Service Review 2018 Nissan Rogue 1,000 mile check-up and received wonderful service. Always have since 1993, this is why we keep coming back to Southlake Nissan. R 2018 Nissan Rogue 1,000 mile check-up and received wonderful service. Always have since 1993, this is why we keep coming back to Southlake Nissan. Randy and Brian in service are great and our salesman, Kyle Wade was wonderful and very helpful when we purchased our 2018 Rogue. More

Rear wiper arm/blade replacement Brought my 2017 Kia Sorento in for some warranty work and was greeted very friendly. The new part had to be ordered so the old broken part was remove Brought my 2017 Kia Sorento in for some warranty work and was greeted very friendly. The new part had to be ordered so the old broken part was remove so that there would be no damage caused to the rear windshield. More

Randy Service manager is Fantabulous ❣️ I always get help with anything I have questions on with Randy the Manager in the Service Department He is not only professional, but cares about th I always get help with anything I have questions on with Randy the Manager in the Service Department He is not only professional, but cares about the needs of vehicle owners. He is a asset to Nissan More

Excellent Randy the service manager goes above and beyond for his customers! He always Ensures things are done right! He makes me feel like part of the family Randy the service manager goes above and beyond for his customers! He always Ensures things are done right! He makes me feel like part of the family and that makes me want to continue to get my car serviced there! More

Forever Grateful From our initial phone call needing help, until our departure, these guys were nothing short of awesome! They literally saved our lives when a servic From our initial phone call needing help, until our departure, these guys were nothing short of awesome! They literally saved our lives when a service department from a different dealership sent us on our way without putting 4 of the 5 hubs back on our tire...we had driven 40 miles like this. We thought we were stopping for a Kia lug nut key; boy were we surprised to find out the seriousness of the carelessness of the previous service department. the hospitality and compassion of Kias service department is amazing. I would recommend them time and time again. Anthony Forbes is such a pleasant person and so very helpful; would be an asset to any company. Thank you Kia Service Dept!!! We’re forever grateful!! More

Customer Service Good customer service as always. I love that I am never recommended unnecessary services. My car was also ready in the time frame promised. The servic Good customer service as always. I love that I am never recommended unnecessary services. My car was also ready in the time frame promised. The service person even found a coupon for me! More

Great Had a very pleasant service rep greet me. We went over what needed to be done and he said they would take care of it. Even with the bad weather, eve Had a very pleasant service rep greet me. We went over what needed to be done and he said they would take care of it. Even with the bad weather, everyone was pleasant and cordial. Couldn't ask for more. More

Service department goes above and beyond to make sure all your needs are met. Friendly faces and even better free coffee and popcorn. Everything from walking department goes above and beyond to make sure all your needs are met. Friendly faces and even better free coffee and popcorn. Everything from walking you over to check out to opening the doors and wishing you farewell. More

service check up I have always had a positive experience with the staff, very accommodating, and informative. staff keeps customers informed regarding status of car a I have always had a positive experience with the staff, very accommodating, and informative. staff keeps customers informed regarding status of car and if there are any potential problem. More