Southlake Kia - Service Center

Service Hours The service hours need to be expanded to accommodate working people. At least one or two days a week should have extended service hours to 7 or 8 p.m The service hours need to be expanded to accommodate working people. At least one or two days a week should have extended service hours to 7 or 8 p.m. My appointment was scheduled to 4 p.m. (the latest appointment taken) and then was told that the work that needed to be done could not be done because they were closing, but I could come back the next day to have it completed. I am a teacher, I do not feel it is in the best interest of my students to take of work to have maintenance done on my car. In defense of the man behind the service counter, he did understand my frustration and offered me a courtesy car to use over night and then I picked my car up after school the next day. I am currently driving my second Sorento purchased from Southlake Kia. I am in the market to purchase a new car and I am looking closely at the service hours of other dealerships. Webb Ford has service hours until 8 p.m. 4 days a week, Mike Anderson has service hours until 7 p.m. 3 days a week. More

Great service Went in to have our first oil change since buying the vehicle. The service tech found that there was an issue that should have been taken care of prio Went in to have our first oil change since buying the vehicle. The service tech found that there was an issue that should have been taken care of prior to the sale (we bought used). The service manager took care of the issue. They were great and took care of us while we were waiting. Thank you! More

Excellent service My Kia was brought in for service, they were courteous, prompt and accommodating. I would definitely recommend them to anyone looking to buy a car. My Kia was brought in for service, they were courteous, prompt and accommodating. I would definitely recommend them to anyone looking to buy a car. More

Warranty Servicing The staff was very courteous and helpful during the entire process and empathetic. They listened to my concerns and working swiftly and diligently to The staff was very courteous and helpful during the entire process and empathetic. They listened to my concerns and working swiftly and diligently to get them resolved. More

Satisfactory. The staff was courteous and listen to the problems I was having. They kept me updated and did thorough diagnostic test to find the problem. The staff was courteous and listen to the problems I was having. They kept me updated and did thorough diagnostic test to find the problem. More

Warranty servicing Dealership removed and replaced the broken rear wiper arm and blade. Arm had to be ordered and I received a call as promised when the arm had arrive Dealership removed and replaced the broken rear wiper arm and blade. Arm had to be ordered and I received a call as promised when the arm had arrived, More

Great staff. We had an issue with our Nissan Pathfinder. I stopped by on Monday, Angelo looked at it with a tech in the service drive. He told me I was good to dri We had an issue with our Nissan Pathfinder. I stopped by on Monday, Angelo looked at it with a tech in the service drive. He told me I was good to drive it until Tuesday, and bring it back for a 10:30 appt. The kids and I showed up at 10:20, the car was in the shop by 10:40. We had an approval from the warranty company by 11:45, and we were in a rental car by 1:00. Pathfinder was fixed by 5:30 and we picked it up around 7:00. Leaving the rental in the service drive. Super easy. I forget the writer that took care of us, but he was great as well. I am pretty sure it was Shyann, I’m sure I butchered the spelling of his name. Sorry my friend. Great job all the way around. More

Great Service Department Always have had very GOOD service. The service Mgr. Has always gone be on himself to help us. We have been coming here since 1979 and have always been Always have had very GOOD service. The service Mgr. Has always gone be on himself to help us. We have been coming here since 1979 and have always been treated fairly. Your team should be proud of of the work they do as you should also. Without them, we would NOT have been coming back. We have recommended your service and dealership to everyone we have talked to. Thank you so much. More

Customer service oil change Anthony service guy was very nice and helpful all 5 stars would like to revisit Kia service department again The young man waited on me was name Antho Anthony service guy was very nice and helpful all 5 stars would like to revisit Kia service department again The young man waited on me was name Anthony More

friendly fast thorough The service staff is always friendly and thorough. They get my car in and out in a timely manner. I have never had a problem with scheduling in fittin The service staff is always friendly and thorough. They get my car in and out in a timely manner. I have never had a problem with scheduling in fitting my time frame. More