Southlake Kia - Service Center

Great service Our Armada was leaking antifreeze. We had just had the system flushed and needed to bring it back in. The service department was able to schedule us Our Armada was leaking antifreeze. We had just had the system flushed and needed to bring it back in. The service department was able to schedule us for service the next day despite a full schedule. We dropped off the vehicle in the morning. They called us about an hour later. There was a hole in the radiator causing the leak and it needed to be replaced. They were very fair on the price to get the radiator replaced. The vehicle was done in the afternoon. We really appreciate the service that this location provides to their customers. More

Altima owner the staff is very friendly, they listen to your concerns and tell you what you need to do for your car but leaves it up to you to decide if you want t the staff is very friendly, they listen to your concerns and tell you what you need to do for your car but leaves it up to you to decide if you want to get the service or not. More

Service Experience I would like to humbly take the time to thank Randy and his service team for being knowledgeable and taking care of my 2015 Nissan Rogue since I made I would like to humbly take the time to thank Randy and his service team for being knowledgeable and taking care of my 2015 Nissan Rogue since I made the purchase in 2016. I am very comfortable in knowing that my vehicle is in good hands when I'm there fir my sevice appointments. Thank you Southlake Nissan and Randy for everything that you all do!!! Greerann L. Sims More

Great Didn't have a scheduled appointment but was out of there in a reasonable time. Less than expected. Keep up the great work Service Team. Didn't have a scheduled appointment but was out of there in a reasonable time. Less than expected. Keep up the great work Service Team. More

engine code my wife brought car in for service light and oil change she was treated very well by ryan ser. adv. thanks for the good work my wife brought car in for service light and oil change she was treated very well by ryan ser. adv. thanks for the good work More

Torn leather seat Everyone in service from Randy on down was wonderful! I had a tear in my leather seat and it was repaired so well you cannot even tell it was ripped. Everyone in service from Randy on down was wonderful! I had a tear in my leather seat and it was repaired so well you cannot even tell it was ripped. The service department provided me with a car during this time, which was wonderful. I was informed daily about the progress on my car. When I came to get my vehicle it was washed, clean inside just like I brought it in and my rims were also cleaned. I cannot say enough about the detail this whole team provided me! More

Oil and Brake fluid Change Your Service Manger is the best in the area. He came out and talked about my service. Explained all to me. Wonderful man. I have been coming there st Your Service Manger is the best in the area. He came out and talked about my service. Explained all to me. Wonderful man. I have been coming there starting in 1979, no one from the office has ever come to talk to me or my wife over anything about our cars. We just gave our daughter a 2004 Armada we got there new, had 284,000 miles and still running strong. I have a 2001 Frontier Crew Cab with 165,000 miles and still running strong. That's because of the strong service department you have there and the Service Manger that keeps it running. I know the service techs and Manger, see them all the time. Have no idea who runs the dealership, have not seen anyone after Keith Clinton left. Maybe you should come down and see your customers, might make for a better place all around. Thank you service department. Thank you Randy for all you have done for us. Keep up the good work. More

Oil change and tire rotation Great service from polite responsible staff. I do not remember the names of the employees. But it was late afternoon. I am new to the area and got los Great service from polite responsible staff. I do not remember the names of the employees. But it was late afternoon. I am new to the area and got lost and called and was told to come in anyway. More

Was there for oil change Everyone is very friendly there.oil changes seem to take forever however..I do think that with the forever warranty if someone has a minor issue it sh Everyone is very friendly there.oil changes seem to take forever however..I do think that with the forever warranty if someone has a minor issue it should be looked at ..such as I have a noise when turning my wheels to the right..just a quick glance maybe to make sure nothing is broke...130 bucks just to look is kinda pricy especially if the issue is covered under warranty More

A really good experience for the 15K service check It was the 15K service on my Kia. The person looked over the car, went though all what they were going to do, checked for any recall items etc.. He w It was the 15K service on my Kia. The person looked over the car, went though all what they were going to do, checked for any recall items etc.. He was professional and courteous. My car was done in a pretty reasonable time. The person went over the results and once again, I thought he explained things well. I liked him, he did a really good job. The only very very slight disappointment was the car wash, they missed a couple salty / dirty areas but it happens and in this weather, it will get dirty really quick again anyway. More