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Southlake Kia - Service Center

Merrillville, IN

4.9
93 Reviews

93 Reviews of Southlake Kia - Service Center

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October 04, 2024

I've purchased several vehicles from this dealer as well as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far More

by IM4CHINIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Nymeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gaona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrek Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Calderone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DeLeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcella Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Oct 04, 2024 -

Southlake Kia responded

Thank you for your continued trust in us! We're honored to receive your "five star plus" rating and thrilled to hear that your experiences with both vehicle purchases and services have been the best you've ever had. Your satisfaction means the world to us, and we look forward to providing you with top-notch service in the future!

August 09, 2024

Great customer service, everything was explained to me and I understood everything. I didn't leave feeling like I had questions unanswered. More

by Nava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Nortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Southlake Kia responded

Thank you for your kind words! We're thrilled to hear that everything was clearly explained and that you left with all your questions answered. We're always here to help if you need anything else!

July 26, 2024

The dealership is always very helpful to me. Whenever, I take my vehicle in to Southlake Kia, the works are kind. More

by cosyblack
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Nortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Southlake Kia responded

Thank you for your kind words! We're delighted to hear that you consistently have a positive experience with us at Southlake Kia. Our team takes pride in being helpful and kind to all our customers. If you ever need anything, please don't hesitate to reach out. We're here to assist you!

July 03, 2024

Dan helped me with my trade-in and got me a good deal on a 2024 Forte. He was very professional and helped find the right vehicle for my budget. Would definitely recommend him to others looking for a new ve More

by Denniskerns1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drakulich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Southlake Kia responded

Thank you for your wonderful review! We're thrilled that Dan helped you with your trade-in and found the right 2024 Forte within your budget. His professionalism and dedication to ensuring you got a good deal are truly appreciated. We're grateful for your recommendation and look forward to assisting you in the future!

June 29, 2024

Southlake Kia is great to do business with have bought multiple cars with them, always have been fair and honest. More

by jlegg17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey DiCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Nortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Langmeyer Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrek Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Southlake Kia responded

Thank you so much for your loyalty and kind words! We're thrilled to hear that you've had multiple positive experiences with us and that we've always been fair and honest. Your satisfaction is our priority, and we look forward to continuing to serve you for many years to come.

June 22, 2024

Great service experience, although Kia engineers were slow to respond to the issue South Lake Kia was on top of it all the time. More

by Sissytruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrek Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcella Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Southlake Kia responded

Thank you for your review! We're glad to hear that you had a great service experience with us. We always strive to stay on top of issues and provide the best possible service to our customers. Your feedback is appreciated, and we look forward to serving you again in the future.

February 24, 2024

Friendly service. Car is ready when they say it is. If you need a ride home that's available to you at no charge. More

by robertdombrowski13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drakulich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Nortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Langmeyer Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrek Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcella Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Southlake Kia responded

Hi Robert, Thank you for your feedback! We're thrilled to hear that you received friendly service and that your car was ready when promised. We appreciate your business and look forward to assisting you in the future. If you have any questions or concerns, feel free to reach out. Have a great day!

August 25, 2022

This review is so overdue, I'm embarrassed. Steve Maksimik is an auto mechanic genius. My Kia is so old that Kia no longer manufactures the BCM that it needed. However, in spite of that, he was More

by Rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Maksimik
March 28, 2021

I truly appreciate the welcoming and professional experience at Southlake Kia dealership! I purchased my 2021 Kia Forte LXS yesterday afternoon!!! I am in love with my new car! The perfect and just t More

by marstonabrooks16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thad Rippy (General Manager), Chris Lindzy
September 26, 2020

I’m over the moon with the awesome service that I received from Tom Carter and Juan. I wanted the new Telluride 2020 and with God and them, I’m driving a 2021 Telluride!!! Thank God and thank you!!! More

by rnjtravels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Carter, Dixie Pineda
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