Southlake Kia - Service Center

Southlake Kia responded

Mr. Griffin, The brake inspection was not unsolicited, she requested the brake inspection along with the radio concern. We offered multiple times to bring the car back in and verify the brake pad life of the car by showing you personally. You claimed that you brought the car to Thomas Kia, our sister store, after your visit here, they have no record of that visit. Mistakes can happen, we acknowledge that, but you never gave us the chance to see what was going on. Your radio is no longer covered under factory warranty and the manufacturer declined to offer you a free one. As a gesture in good faith, I offered you install at no charge if you purchased a radio. We can't authorize warranty repairs outside of time and mileage as an independent franchise dealer. Since you did not purchase the car from us and have never serviced with us, we can't see if any extended warranties may apply. P.S stop deleting the review so it deletes our reply. Have a wonderful day!

G Cẃik responded

I want to break this down clearly, as the information you relayed to your manager does not align with the facts. At no point did I refuse service. However, time is valuable, and your team offered no resolution or compensation for requiring me to return due to your mistake just to receive and apology. I have been the one initiating contact at every stage, so I’m unclear how you claim to have “communicated multiple times” when the follow-up has only occurred because I reached out. The inspection was specifically for the steering wheel clicking sound (again well documented issue for a average service department). That issue is entirely unrelated to the brakes, yet your team attempted to connect the two. In addition, the tires were neither marked nor checked, which raises serious concerns about the accuracy of your inspection process in relation to possible break inspection that was supposedly requested. Due to the fact that if brakes were thought to be and issues tires would have been secondary point to check. The tires were not marked at all on inspection. Finally, any failure of your internal system to track paperwork is not my responsibility—especially when I have documented follow-up records directly from Thomas Kia, with a date on it... This has zero to do with the radio and 100% to do with how you and your team operate ethically and honestly for the people that visit your dealer.

Southlake Kia responded

Thank you for your continued trust in us! We're honored to receive your "five star plus" rating and thrilled to hear that your experiences with both vehicle purchases and services have been the best you've ever had. Your satisfaction means the world to us, and we look forward to providing you with top-notch service in the future!

Southlake Kia responded

Thank you for your kind words! We're thrilled to hear that everything was clearly explained and that you left with all your questions answered. We're always here to help if you need anything else!

Southlake Kia responded

Thank you for your kind words! We're delighted to hear that you consistently have a positive experience with us at Southlake Kia. Our team takes pride in being helpful and kind to all our customers. If you ever need anything, please don't hesitate to reach out. We're here to assist you!

Southlake Kia responded

Thank you for your wonderful review! We're thrilled that Dan helped you with your trade-in and found the right 2024 Forte within your budget. His professionalism and dedication to ensuring you got a good deal are truly appreciated. We're grateful for your recommendation and look forward to assisting you in the future!

Southlake Kia responded

Thank you so much for your loyalty and kind words! We're thrilled to hear that you've had multiple positive experiences with us and that we've always been fair and honest. Your satisfaction is our priority, and we look forward to continuing to serve you for many years to come.

Southlake Kia responded

Thank you for your review! We're glad to hear that you had a great service experience with us. We always strive to stay on top of issues and provide the best possible service to our customers. Your feedback is appreciated, and we look forward to serving you again in the future.

Southlake Kia responded

Hi Robert, Thank you for your feedback! We're thrilled to hear that you received friendly service and that your car was ready when promised. We appreciate your business and look forward to assisting you in the future. If you have any questions or concerns, feel free to reach out. Have a great day!