Southlake Kia

Some of the worst things I have experienced at this dealership and no additional help. Our sales person Audrey Love. Absolutely horrible. Constantly gave us misinformation regarding the vehicle we dealership and no additional help. Our sales person Audrey Love. Absolutely horrible. Constantly gave us misinformation regarding the vehicle we were looking at. Didn’t know anything about the vehicle being test driven. Warning lights came on in the vehicle so we asked about it. After a few seconds of fumbling around all she could say was we can have the service department look at it. The vehicle had the gas light on when going for a test drive. Audrey then states that they will have to get gas in the morning! Audrey then stated that if you purchase the vehicle from us you get free oil changes for the entire time you own the vehicle. However we knew this was not true. Also stated that we will be getting plates in the mail since they take care of all of that. Well as of 3-29-2023 still nothing. But the ticket I got being pulled over since the temp plates were expired. Never got info never got anything. In trying to call and ask questions, I am just handed from person to person transferred to 4 different people. All of which are willing to switch me to another. Frustrating. Now I have called Monday-Friday and spoke to many. Pete Brian Brian Paul Audrey Steve Thad And the list goes on. So despite all of our efforts we go nowhere. So purchased a vehicle. Was told to come back the next day to pick it up because a warning light came on. Asked about the trim that was coming off and no antenna. Where the inspection? Apparently no one did one. It’s been since February 3, 2023. And today is now March 29, 2023. This is a joke of a place. Just as bad as neighboring Bosak. Do not recommend l, waste of your time and effort. All they want is your sales and they don’t care about anything after. Also funny. Not very many negative feedback. Must be nice to weed through everyone’s comments. More

This dealership is hands down the best! ! Jenna was so helpful with the purchase of our truck. Will definitely come back when we are ready for a new vehicle. ! Jenna was so helpful with the purchase of our truck. Will definitely come back when we are ready for a new vehicle. More

I came in here to trade in my 2022 Kia Forte GT-line, great car btw, I wanted to check out a Kia Forte GT2 since it’s a turbo and I ended up getting it. Dennis Zajac is the best Sales Consultant out the great car btw, I wanted to check out a Kia Forte GT2 since it’s a turbo and I ended up getting it. Dennis Zajac is the best Sales Consultant out there!!! If you want a Kia make sure you go to Southlake Kia and ask for Dennis Zajac, he will help you out with everything and is super great with his Job!! More

I purchased a used certified car over the weekend. The dealership all worked together to get me the best deal. A big shout out to Dennis Zajac for making sure my car buying experience was amazing and The dealership all worked together to get me the best deal. A big shout out to Dennis Zajac for making sure my car buying experience was amazing and for going above and beyond to make sure everything was done proper and in a timely fashion. I love my new car. Thanks again Dennis! More

Just traded our 2021 Kia Seltos SX (excellent car) for a larger 2023 Kia Sportage SX-Prestige. This vehicle is phenomenal! My son and I were treated like family during the entire car-buying process which m larger 2023 Kia Sportage SX-Prestige. This vehicle is phenomenal! My son and I were treated like family during the entire car-buying process which made the experience very pleasant and stress-free. The entire staff were super friendly and very accommodating. Earl Nymeyer was extremely knowledgeable. He patiently went over every button, newest technology and all included safety features about this vehicle...which was our primary focus. Kia safety features are incredible and highly recommend!. We were extremely satisfied with Earl's explanations and what the vehicle offered. We, at last, finally eliminated any doubt or uncertainty we had and that this vehicle was definitely the correct decision for us. Special shout out to Thad (Operations Director), Juan (General Sales Manager) and Billy (Finance Manager)! This was by far the smoothest, fastest and stress-free car buying experience I've had. I would highly recommend Southlake Kia to anyone near and far. My family will be back very soon for a vehicle purchase for my wife and again in May for another vehicle purchase for my daughter! Thank you Southlake Kia Staff! You rock! Southlake Kia Management, wishing you much continued success! Very satisfied Customer, Peter A. More

Jenna,Joey, and Juan helped me get a great deal, as they always do! I bought multiple cars from this dealership and will always go back. Thank you Juan and his Staff for making me feel like family. And also always do! I bought multiple cars from this dealership and will always go back. Thank you Juan and his Staff for making me feel like family. And also a big good job to the owner to leading your employees into a great direction. This dealership is awesome thank you for everything. More

We bought our Kia Soul in October 2022 from Southlake Kia, we LOVE our Kia Soul but have to admit we were disappointed in our salesperson Dakota Pineda. The first time we went there, driving over an hou Kia, we LOVE our Kia Soul but have to admit we were disappointed in our salesperson Dakota Pineda. The first time we went there, driving over an hour, he was good at first, but he kept leaving us sitting at his desk and saying he'd be right back, after one of the times, he was gone at least 20 minutes and we see him in the parking lot taking care of another couple who just showed up so we left. We ended up having to go back because we could not find the exact Soul that we wanted which they had and they were good enough to hold it for us until the bank business was finalized. So we went back taking our trade in with us. We sat at his desk again while he kept leaving us multiple times to go who knows where, finally he sat at another desk taking care of 2 ladies who showed up. If they didn't have the exact car we wanted it would have been no deal. We felt unappreciated and ignored, we had many questions but he was never around us long enough for us to get answers, we since then have googled them. We were told we would receive a survey, it's been a month and no survey so we assume he knows we were not pleased with the customer service there. There were other salesmen who were giving great attention to their customers so I suggest that you go to them instead unless you don't mind this type of treatment. More

Just purchased a K5 and the service and friendliness was AWESOME. Highly Recommended Dealership. Thanks AWESOME. Highly Recommended Dealership. Thanks More

We just purchased a Kia Forte from Juan Lopez. .and are very happy with the entire experience. Professional, cordial and down to earth. We would certainly purchase another vehicle from him and high .and are very happy with the entire experience. Professional, cordial and down to earth. We would certainly purchase another vehicle from him and highly recommended him to everyone else. Guy and KeithLynn Nash More

This review is so overdue, I'm embarrassed. Steve Maksimik is an auto mechanic genius. My Kia is so old that Kia no longer manufactures the BCM that it needed. However, in spite of that, he was Steve Maksimik is an auto mechanic genius. My Kia is so old that Kia no longer manufactures the BCM that it needed. However, in spite of that, he was able to get my all my lights working again and unlock the back hutch. Wow! His help was priceless! It was my miracle for the day. More