Southlake Kia

Jenna,Joey, and Juan helped me get a great deal, as they always do! I bought multiple cars from this dealership and will always go back. Thank you Juan and his Staff for making me feel like family. And also always do! I bought multiple cars from this dealership and will always go back. Thank you Juan and his Staff for making me feel like family. And also a big good job to the owner to leading your employees into a great direction. This dealership is awesome thank you for everything. More

We bought our Kia Soul in October 2022 from Southlake Kia, we LOVE our Kia Soul but have to admit we were disappointed in our salesperson Dakota Pineda. The first time we went there, driving over an hou Kia, we LOVE our Kia Soul but have to admit we were disappointed in our salesperson Dakota Pineda. The first time we went there, driving over an hour, he was good at first, but he kept leaving us sitting at his desk and saying he'd be right back, after one of the times, he was gone at least 20 minutes and we see him in the parking lot taking care of another couple who just showed up so we left. We ended up having to go back because we could not find the exact Soul that we wanted which they had and they were good enough to hold it for us until the bank business was finalized. So we went back taking our trade in with us. We sat at his desk again while he kept leaving us multiple times to go who knows where, finally he sat at another desk taking care of 2 ladies who showed up. If they didn't have the exact car we wanted it would have been no deal. We felt unappreciated and ignored, we had many questions but he was never around us long enough for us to get answers, we since then have googled them. We were told we would receive a survey, it's been a month and no survey so we assume he knows we were not pleased with the customer service there. There were other salesmen who were giving great attention to their customers so I suggest that you go to them instead unless you don't mind this type of treatment. More

Just purchased a K5 and the service and friendliness was AWESOME. Highly Recommended Dealership. Thanks AWESOME. Highly Recommended Dealership. Thanks More

We just purchased a Kia Forte from Juan Lopez. .and are very happy with the entire experience. Professional, cordial and down to earth. We would certainly purchase another vehicle from him and high .and are very happy with the entire experience. Professional, cordial and down to earth. We would certainly purchase another vehicle from him and highly recommended him to everyone else. Guy and KeithLynn Nash More

This review is so overdue, I'm embarrassed. Steve Maksimik is an auto mechanic genius. My Kia is so old that Kia no longer manufactures the BCM that it needed. However, in spite of that, he was Steve Maksimik is an auto mechanic genius. My Kia is so old that Kia no longer manufactures the BCM that it needed. However, in spite of that, he was able to get my all my lights working again and unlock the back hutch. Wow! His help was priceless! It was my miracle for the day. More

Mr. Carter excellent salesman. He helped me get out of a 2018 Ford escape into a brand new 2022 kia seltos. I was very happy with the service. 2018 Ford escape into a brand new 2022 kia seltos. I was very happy with the service. More

The advertised price is not the actual price. They throw in an "Accessories" fee that ranges from $899 to $1899 and according to the manager it's on all their cars. It's a xx paint and interior protection w in an "Accessories" fee that ranges from $899 to $1899 and according to the manager it's on all their cars. It's a xx paint and interior protection warranty. They want to force you to buy it and tac it on to the advertised price and say they can't take it off. Oh and that's after they are running your credit, giving you a hard inquiry so they can try to lock you in a payment. (Most don't know this, but know your credit and current APR's, you can have excellent credit and should be getting say 1.9%, they will come back and show you something in the 2's or 3's bc they get all that extra. It's legal up to 4 points added. ) HUGE SCAM...Better Business Bureau has been notified and a complaint was made. On another note, at least the sales personnel are great. More

Really good people. Calling me all the time to make sure I was completely clear on the deal I was making. Got me exactly what I wanted. I was completely clear on the deal I was making. Got me exactly what I wanted. More

Our experience was 100 percent positive. Customer service was outstanding, our salesperson, Chris Lindzy, was knowledgeable, professional and answered all our questions thoroughly. We were on a tight time sc was outstanding, our salesperson, Chris Lindzy, was knowledgeable, professional and answered all our questions thoroughly. We were on a tight time schedule and Chris got our paperwork completed in the time frame promised. Highly recommend this dealership More