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Southlake Kia
Merrillville, IN
421 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 421 reviews
September 30, 2023
Benny worked with us and did a great job helping us. we were looking for a certain type of vehicle and Benny found exactly what we wanted. The day we went this was his first day and he did GREAT. He wor we were looking for a certain type of vehicle and Benny found exactly what we wanted. The day we went this was his first day and he did GREAT. He worked very hard to help us, very satisfied with the choice. Thanks Benny!!! More
by Mrs. Vee
Employees Worked With
Benny
September 18, 2023
Great dealership. Salesman was easy to deal with and knowledgeable. Kevin from the finance department made it painless to sit through the paperwork. I was there around Salesman was easy to deal with and knowledgeable. Kevin from the finance department made it painless to sit through the paperwork. I was there around 1.5 hours but I knew what I wanted. More
by Kevinstanis
September 14, 2023
Joey was great to work with and delivered exactly what I was looking for , thank you Southlake Kia. was looking for , thank you Southlake Kia. More
by Bshell142
September 14, 2023
The process getting the car was about 5 hours, to be expected from a dealership but the process was smooth. Joey was very helpful in getting the car that I wanted. He was very knowledgeable and helpful. expected from a dealership but the process was smooth. Joey was very helpful in getting the car that I wanted. He was very knowledgeable and helpful. I appreciate the time and energy everyone put in to helping me with this process sense this was my first car purchase. More
by say1996
September 06, 2023
I have bought two cars from this dealership. Dennis zajac was who I delt with and was very professional and through. Couldn’t have been a smoother experience. Dennis zajac was who I delt with and was very professional and through. Couldn’t have been a smoother experience. More
by Victor
August 31, 2023
Very helpful and courtious Answered all my questions in a prfessional manner. The also understood and helped me keep stay within budget. a prfessional manner. The also understood and helped me keep stay within budget. More
by abeyta.sofia
August 16, 2023
I was taken care of by everyone, sales people, general managers, service department. Long but great experience. managers, service department. Long but great experience. More
by ssiewin
Employees Worked With
April 22, 2023
Let me tell you a little bit about this place hoping it will save you some time and money and anxiety. I’ve lived with horrible anxiety for the last year waiting for my sons car to get stolen yat again. We will save you some time and money and anxiety. I’ve lived with horrible anxiety for the last year waiting for my sons car to get stolen yat again. We had a horrible experience buying the car a year ago. We came in to buy two cars and look for a third. We put money on down to order two. When the day cam and the cars arrived they called us in and the cars magically went up about 9K combined which made the payments outrageous. Worked with Berto to who was not very pleasant and Tom who’s the only good thing about this place. We left unhappy and with no cars because they simply said they could charge what they wanted with the economy the way it was currently and let me tell you each car was way over sticker price. So I went home and left a truthful review on quite a few different sites in less than 24 hours someone called us back and wanted to make it right. Somehow someway they took the $9000 increase off and got our payments back down to what they were originally supposed to be. So they asked me to remove the review which I did since they did make things, right. Fast forward three months and our brand new 2022 Seltos that still have the stickers on it inside got stolen by the Kia boyz. And come to find out Kia’s without a push button start have absolutely no security, and can be stolen in less than two minutes. And anyone can find out how to steal one if you have a TikTok. Since we’ve gotten the car back, I’ve lived in constant fear and won’t even let my son drive, his own car half the time, and when he does, I won’t let him keep anything in it because I’m afraid it will get stolen. I came back here to see if they can try to make it right and work with me on a car that has a pushbutton start. To say that it was a bad experience, and all I got was a slap in the face and treated even worse than the first time is an understatement. again, we worked with Tom and Tom was great again we didn’t have the luxury of working with Berto again we got Juan who basically just laughed at us. To say we feel cheated and taken advantage of is an understatement. Stay away from here and Kia all together. More
by ashleyannchase
Employees Worked With
Juan, Tom Carter
