Southlake Kia

David was very courteous and helpful did a great job. Would recommend him to all friends and relatives Would recommend him to all friends and relatives More

Let me tell you a little bit about this place hoping it will save you some time and money and anxiety. I’ve lived with horrible anxiety for the last year waiting for my sons car to get stolen yat again. We will save you some time and money and anxiety. I’ve lived with horrible anxiety for the last year waiting for my sons car to get stolen yat again. We had a horrible experience buying the car a year ago. We came in to buy two cars and look for a third. We put money on down to order two. When the day cam and the cars arrived they called us in and the cars magically went up about 9K combined which made the payments outrageous. Worked with Berto to who was not very pleasant and Tom who’s the only good thing about this place. We left unhappy and with no cars because they simply said they could charge what they wanted with the economy the way it was currently and let me tell you each car was way over sticker price. So I went home and left a truthful review on quite a few different sites in less than 24 hours someone called us back and wanted to make it right. Somehow someway they took the $9000 increase off and got our payments back down to what they were originally supposed to be. So they asked me to remove the review which I did since they did make things, right. Fast forward three months and our brand new 2022 Seltos that still have the stickers on it inside got stolen by the Kia boyz. And come to find out Kia’s without a push button start have absolutely no security, and can be stolen in less than two minutes. And anyone can find out how to steal one if you have a TikTok. Since we’ve gotten the car back, I’ve lived in constant fear and won’t even let my son drive, his own car half the time, and when he does, I won’t let him keep anything in it because I’m afraid it will get stolen. I came back here to see if they can try to make it right and work with me on a car that has a pushbutton start. To say that it was a bad experience, and all I got was a slap in the face and treated even worse than the first time is an understatement. again, we worked with Tom and Tom was great again we didn’t have the luxury of working with Berto again we got Juan who basically just laughed at us. To say we feel cheated and taken advantage of is an understatement. Stay away from here and Kia all together. More

Some of the worst things I have experienced at this dealership and no additional help. Our sales person Audrey Love. Absolutely horrible. Constantly gave us misinformation regarding the vehicle we dealership and no additional help. Our sales person Audrey Love. Absolutely horrible. Constantly gave us misinformation regarding the vehicle we were looking at. Didn’t know anything about the vehicle being test driven. Warning lights came on in the vehicle so we asked about it. After a few seconds of fumbling around all she could say was we can have the service department look at it. The vehicle had the gas light on when going for a test drive. Audrey then states that they will have to get gas in the morning! Audrey then stated that if you purchase the vehicle from us you get free oil changes for the entire time you own the vehicle. However we knew this was not true. Also stated that we will be getting plates in the mail since they take care of all of that. Well as of 3-29-2023 still nothing. But the ticket I got being pulled over since the temp plates were expired. Never got info never got anything. In trying to call and ask questions, I am just handed from person to person transferred to 4 different people. All of which are willing to switch me to another. Frustrating. Now I have called Monday-Friday and spoke to many. Pete Brian Brian Paul Audrey Steve Thad And the list goes on. So despite all of our efforts we go nowhere. So purchased a vehicle. Was told to come back the next day to pick it up because a warning light came on. Asked about the trim that was coming off and no antenna. Where the inspection? Apparently no one did one. It’s been since February 3, 2023. And today is now March 29, 2023. This is a joke of a place. Just as bad as neighboring Bosak. Do not recommend l, waste of your time and effort. All they want is your sales and they don’t care about anything after. Also funny. Not very many negative feedback. Must be nice to weed through everyone’s comments. More

This dealership is hands down the best! ! Jenna was so helpful with the purchase of our truck. Will definitely come back when we are ready for a new vehicle. ! Jenna was so helpful with the purchase of our truck. Will definitely come back when we are ready for a new vehicle. More