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Southlake Kia

Merrillville, IN

4.8
416 Reviews
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4191 E Lincoln Hwy

Merrillville, IN

46410

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Showing 416 reviews

February 11, 2024

Earl worked with us to find the perfect used car! We told him our goal for price, mileage, and style and he found exactly what we were looking for. He helped us stay within our budget and was realist More

by Ahamil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl Nymeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi Ahamil, We're thrilled to hear that Earl helped you find the perfect used car within your budget and specifications! Thank you for sharing your positive experience, and we're delighted that you love your new car. If you ever need further assistance or have any questions, feel free to reach out. Enjoy your new ride and have a great day.

February 11, 2024

Dan helped me buy my first car! It was so hectic with my family he dealt with it all with a smile! I’ve always dreamed of selling houses or cars, and he was the one who made me real More

by Lexi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Drakulich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi Lexi, That's fantastic to hear! We're thrilled that Dan provided you with a positive experience while buying your first car and inspired you to pursue your dreams. Thank you for sharing your feedback, and we wish you all the best as you embark on your journey in selling houses or cars. If you ever need assistance in the future, don't hesitate to reach out. Congratulations on your new car and have a great day!

February 10, 2024

Awesome day with Tayler, she was great. Would definitely buy with her again! Very friendly More

by heather.drechney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tayler Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi Heather, Thank you for your kind words! We're thrilled to hear that you had an awesome experience with Tayler. We appreciate your feedback and look forward to assisting you again in the future. If you have any further questions or need assistance, feel free to reach out. Have an amazing day.

February 10, 2024

They gave a fair price both on the car I bought and my trade. They also offered a free lifetime wagon the engine internals would buy from the again More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Drakulich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi Joe, thank you for the positive feedback. We are happy to hear they gave you a great deal on the vehicle you wanted, and your trade in. If you ever need anything in the future, please don't hesitate to reach out. Have a great day!

February 10, 2024

Dan is the most down to earth, honest, caring salesman I’ve ever dealt with! I would recommend him to anyone looking for a new ride. More

by Jschergen
Recommend Dealer
Yes
Employees Worked With
Dan Drakulich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi Jschergen, Thank you for your amazing review! We're thrilled to hear that Dan provided you with such excellent service. Your recommendation means a lot to us, and we're here to assist you or anyone you refer in the future. If you have any further questions or need assistance, feel free to reach out. Have a great day.

February 09, 2024

Honestly came in expecting not a lot my dad basically forced me to go but in general I had a good experience. Loved the car and the staff as a whole were very helpful and friendly. Loved Tayler amazing p More

by Tuckerb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tayler Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Southlake Kia responded

Hi Tucker, We're thrilled to hear that despite initial expectations, you had a positive experience with us! It's great to know that you loved the car and found our staff helpful and friendly. Tayler is indeed amazing, and we're glad you enjoyed talking with her. Thank you for giving us the opportunity to assist you, and we hope you continue to enjoy your car for many miles to come!

February 09, 2024

Great experience, will definitely do business here again. Dan Drakulich is a very helpful and informative salesman! Thanks Dan! More

by jerrymichalak6468
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Drakulich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi Jerrymichalak6468, We're thrilled to hear that you had a great experience! Thank you for your kind words about Dan. We're glad he could provide you with helpful and informative service. We look forward to doing business with you again in the future. If you need anything else, don't hesitate to reach out. Thanks again and have a great day! #danalwaysdelivers

February 09, 2024

She is an absolutely great salesperson, she’s good at what she does. Keep up the good work More

by belinda19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi belinda19, Thank you for your kind words! We're thrilled to hear that Tayler provided you with excellent service. We appreciate your feedback and encouragement. If you have any further questions or need assistance, feel free to reach out. Have an amazing day.

February 09, 2024

Tayler was amazing and professional throught my entire car shopping expierence. She did not make me feel pressured and took her time with me. She made sure that I was confident in my purchase and was in More

by Tiffanyhampton81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tayler Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Southlake Kia responded

Hi Tiffany, Thank you for sharing your experience! We're delighted to hear that Tayler provided you with amazing and professional service throughout your car shopping journey. It's wonderful to know that she ensured you felt confident in your purchase and that you're in love with your new SUV. We appreciate your recommendation and look forward to assisting you again in the future. If you have any further questions or need assistance, feel free to reach out. Enjoy your new SUV and have a great day.

February 03, 2024

I am retracting the top score that I gave Earl yesterday when I purchased an suv. The reason for this change is, because when going over the paperwork the next day I realized that they over charged me $2500 More

by Bennicim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Earl Nymeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Southlake Kia responded

Hi Bennicim, We are sorry for the inconvenience this has caused. We strive for 100% customer satisfaction here at Southlake, and we are sorry to hear you left unsatisfied. This situation has been brought up to management and will be looking into this. Thank you for the information, and in the meantime if you need any further help or questions, please reach out to Juan Gaona our General Sales Manager, at (219) 947-1500. Thank you, and have a great rest of your day.

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