Southlake Kia
Merrillville, IN
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Earl worked with us to find the perfect used car! We told him our goal for price, mileage, and style and he found exactly what we were looking for. He helped us stay within our budget and was realist We told him our goal for price, mileage, and style and he found exactly what we were looking for. He helped us stay within our budget and was realistic about what other options were. We love our new car and are thankful for his help and kindness! More
Dan helped me buy my first car! It was so hectic with my family he dealt with it all with a smile! I’ve always dreamed of selling houses or cars, and he was the one who made me real It was so hectic with my family he dealt with it all with a smile! I’ve always dreamed of selling houses or cars, and he was the one who made me realize I should get on it! Thank you Dan! More
Awesome day with Tayler, she was great. Would definitely buy with her again! Very friendly Would definitely buy with her again! Very friendly More
They gave a fair price both on the car I bought and my trade. They also offered a free lifetime wagon the engine internals would buy from the again trade. They also offered a free lifetime wagon the engine internals would buy from the again More
Dan is the most down to earth, honest, caring salesman I’ve ever dealt with! I would recommend him to anyone looking for a new ride. I’ve ever dealt with! I would recommend him to anyone looking for a new ride. More
Honestly came in expecting not a lot my dad basically forced me to go but in general I had a good experience. Loved the car and the staff as a whole were very helpful and friendly. Loved Tayler amazing p forced me to go but in general I had a good experience. Loved the car and the staff as a whole were very helpful and friendly. Loved Tayler amazing person definitely enjoyed talking with her. More
Great experience, will definitely do business here again. Dan Drakulich is a very helpful and informative salesman! Thanks Dan! Dan Drakulich is a very helpful and informative salesman! Thanks Dan! More
She is an absolutely great salesperson, she’s good at what she does. Keep up the good work what she does. Keep up the good work More
Tayler was amazing and professional throught my entire car shopping expierence. She did not make me feel pressured and took her time with me. She made sure that I was confident in my purchase and was in car shopping expierence. She did not make me feel pressured and took her time with me. She made sure that I was confident in my purchase and was in love with my new SUV. I HIGHLY RECOMMEND HER and will definatley be going back in the future. More
I am retracting the top score that I gave Earl yesterday when I purchased an suv. The reason for this change is, because when going over the paperwork the next day I realized that they over charged me $2500 when I purchased an suv. The reason for this change is, because when going over the paperwork the next day I realized that they over charged me $2500.00. After going over the numbers a few times to make sure that I was correct. I called Earl and explained to him that the numbers didn’t add up. He had me text him a copy of the paperwork. He told me that it wasn’t the correct paperwork that I sent, so I decided to go see him. I just wanted to make sure that I didn’t miss anything. As soon as I walked in the door he started waving a piece of paper saying that was the paperwork that he requested from me. This paperwork was never given to me. I did sign it and take responsibility for not taking a closer look at what I was signing. Paperwork showed a charge of $1899.00 for Xzilon protection. I can tell you that I have no idea of what that is. Earl kept telling me that it was a great product that comes with every vehicle at no cost to me, that’s something that Kia does better than its competitors. So I paid no mind, because he said that it was no extra cost. He even put a drop on a piece of paper on to show me and I laughed at him saying that I didn’t need to see it. Then he asked me to initial the little strip of paper, I figured it was something that the company wanted their sales people to show it’s customers. Then comes the signing part. I don’t have to tell anyone that has purchased a vehicle on how it works. They talk to you about the family, work, food…etc. that’s when they get you to sign for the extra charges and then never give you a copy of the extra charges. Again I want to say that I was the fool, I take full responsibility I should have known better than to just sign and not go through every line. Please, please, please go through every single line. I have purchased many cars and still got deceived. Lastly I don’t even know if this Xzilon 7 is on my suv and if it is, when was it applied. The suv was waiting for me after signing the paperwork. More