Southlake Kia

My FIRST brand new vehicle :) I had done my research on the 2015 Kia Optima, and set my eyes on it as the car of my choice. While looking around online and at several other dealers I had done my research on the 2015 Kia Optima, and set my eyes on it as the car of my choice. While looking around online and at several other dealerships, the one I wanted was at my local Kia dealership. I called and Rafael Cartagena answered my call. He set up an appointment for me and after work, I set out to check out the car I was interested in. When I got there, the car was ready for me to check out, running and pulled aside - no waiting! He was very nice and answered everything I needed to know or was curious about. We instantly took it for a test drive, and I was a little skeptical on the car, but he reassured me on everything I was wondering. I had decided to purchase the vehicle, and he led me through the whole process, going over every brochure and piece of paper possible which is fantastic. He wanted me to know he was there to help. I couldn't have had a better experience, and I'm glad he answered my call when I first inquired about the vehicle. I'm 23 years old with a brand new 2015 Kia Optima - how awesome is that? Its been three weeks (sorry for a late review) and I'm very much enjoying my new vehicle. I've tinted its windows and added a few accessories to make it more to my appeal. I have a few upgrades to complete, which will all happen over time. I've yet to make my first payment, but it'll be nice when it does start. Thank you for the awesome car, and a huge commendation is deserved for my sales associate! More

Love my Soul!!! Was driving a 2004 Buick, in 2011! Within the 1st 3 months I had to replace the transmission among other things. So 3 yrs later we have more problems, Was driving a 2004 Buick, in 2011! Within the 1st 3 months I had to replace the transmission among other things. So 3 yrs later we have more problems, I decide I am going to trade it and get new! I start researching Kia. A co worker purchased at Southlake and encouraged me to check it out! I was greeted by a very friendly Rapheal Cartagena Jr. He was willing to show me anything I was interested in! I mentioned Soul and Ootima! Have knee problems so the Soul was easy in and out! Then I drove it and was instantly in love! When the fun part started they made the purchase part very easy. They took my junk off my hands and really worked with me on it because I was upsode down! All the staff in that dealership whether they worked with you or not were extremely welcoming! I so highly recommend Southlake kia and Rapheal! Stop it an see him! Purchase a KIa you won't go wrong! You get so much more for your money and Southlake, Rapheal and the finance guys will go out of their way to get more then what you paid for! More

Only the best at Southlake Kia! Thanks Rafa Recently, I was in a bit of a bind when my car broke down. I had previously spoken to Rafael Cartagena about purchasing a car. He took me on 3 test dr Recently, I was in a bit of a bind when my car broke down. I had previously spoken to Rafael Cartagena about purchasing a car. He took me on 3 test drives with no pressure whatsoever. I felt like the ball was in my court, he was easy-going, friendly, and knowledgeable on the vehicles. When I returned 3 weeks later, we picked back up right where we left off without a hitch. I already knew what I wanted and they made me a great offer. The paperwork and application was a breeze and they even stayed late to help me get the car home that night. I am now holding the keys to a 2014 Kia and boy does it feel good! Give them a call, their cars are quality automobiles, the deals are great, and best of all the customer service is exceptional! Definitely a cut above the rest. More

optima Was helped right away very friendly and knowlegable. Answered all my questions Was offered a free beaverage and popcorn while they got all my paper Was helped right away very friendly and knowlegable. Answered all my questions Was offered a free beaverage and popcorn while they got all my paper work. Recommend kia to friends and family More

POSITIVE STAFF WITH GREAT DEALS After experiencing a loss of my new Sorento to a fire I was really unsure about purchasing another. My vehicle caught fire at a dealership because of After experiencing a loss of my new Sorento to a fire I was really unsure about purchasing another. My vehicle caught fire at a dealership because of a faulty tow hitch. Dixie and Dakota at Southlake could not make buying a KIa a better experience. They showed me what was on hand and even took time to talk about ordering one I would build. I will return for all maintenance and have suggested to my girls to look there before they shop anywhere else. More

fantastic I always enjoy the people and service there. Everyone is always so understanding and helpful. I'd choose them over anywhere else everytime. Love it. I always enjoy the people and service there. Everyone is always so understanding and helpful. I'd choose them over anywhere else everytime. Love it. More

Great Experience Rafael Cartagena Jrwas a great salesman. He went above and beyond to make sure the experience was one to remember. Rafael and the sales team were all Rafael Cartagena Jrwas a great salesman. He went above and beyond to make sure the experience was one to remember. Rafael and the sales team were all around friendly and welcoming. I would recommend this business to more people. It was about building a relationship with the company more than making sure you buy a car. More

Amazing!! I worked with both Michael Vega and Rafael Cartagena and both were exceptional! I bought my first new car through them and they changed my past experi I worked with both Michael Vega and Rafael Cartagena and both were exceptional! I bought my first new car through them and they changed my past experience with car dealers. They didn't use any sales tactics and didn't beat around the bush when it came to the price. They treated me as more then just a sale. Even when I had issues adding accessories to my vehicle they went above and beyond my expectations to make sure everything worked out as planned! I would definitely recommend going to them if your looking for a new car and will definitely come back when I am in need of another one! More

Bought new Forte Was interested in buying a new car and wasn't interested in any sales tactics, etc. Made that clear from the beginning...pretty easy sale I'd say! Bas Was interested in buying a new car and wasn't interested in any sales tactics, etc. Made that clear from the beginning...pretty easy sale I'd say! Basically picked out the car and we were on our way...no hassles! Great experience. ..would definitely be back! More

Very happy customer Hello. I was very happy with the salesman, Rafael Cartagena Jr., that helped my family. We told him what we was looking for and what price range that Hello. I was very happy with the salesman, Rafael Cartagena Jr., that helped my family. We told him what we was looking for and what price range that we could afford. He went to work and made things happen. He made us feel like we meant something other than money in his pocket. Since I picked up the car I have shown several people in my family and told them that if they wanted a great car and good deal then they needed to make sure that they went to this dealership and asked for this man by name. I will use this dealer in the future if I need another veh. My wife and I are very happy with the overall experience. More