Southlake Kia
Merrillville, IN
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Great People The people are friendly and efficient about the service they provide. They promised the car in an hour and it took even less time than I expected. The people are friendly and efficient about the service they provide. They promised the car in an hour and it took even less time than I expected. More
Maintenance was easy. Scheduled online for 7a, arrived and was helped almost immediately. Service advisor was friendly and polite. Waiting area has WiFi, TV, coffee, and wa Scheduled online for 7a, arrived and was helped almost immediately. Service advisor was friendly and polite. Waiting area has WiFi, TV, coffee, and water. Overall a quick and pleasant experience. More
Fantastic service department and very friendly When you drive in the overhead door the service person that greats you is very very friendly. They listen to the issue or issues that you have and do When you drive in the overhead door the service person that greats you is very very friendly. They listen to the issue or issues that you have and document them to make sure they are all addressed. More
Service Appointment I had a service appointment and my overall experience was great. The staff was friendly and helpful when I got there. They answered all my questions a I had a service appointment and my overall experience was great. The staff was friendly and helpful when I got there. They answered all my questions and they got me in and out in a timely manner. More
Amazerful Walked out of the dealership with a 2015 Kia soul... Everyone was very helpful and not pushy. Had amazing warranties. Very happy with my purchase! Walked out of the dealership with a 2015 Kia soul... Everyone was very helpful and not pushy. Had amazing warranties. Very happy with my purchase! More
It was an awesome experience once again I love the service! Me and my family are extremely happ with our new vehicle! I will most definitely have other people two shop with Kia I love the service! Me and my family are extremely happ with our new vehicle! I will most definitely have other people two shop with Kia More
Very pleasant 2019 Kia Soul Purchase My wife and I purchased a 2019 Kia Soul on 11-23-2018. Our salesman was Earl Nymeyer. Earl has many years of experience at this dealership and was v My wife and I purchased a 2019 Kia Soul on 11-23-2018. Our salesman was Earl Nymeyer. Earl has many years of experience at this dealership and was very knowledgeable and professional. Earl took the time to show me the service department as well. Tom in finance knows the business and the process and was very efficient and professional. We were in and out in an hour to close the deal as opposed to the several hours of waiting around we experiences with our prior purchase (3 months ago at another dealership). We had looked at 4 other vehicles in this class (Honda, Buick, Subaru and Hyundai). The Kia was the best quality, warranty and value proposition. The transaction was smooth and the experience was not high pressured. We just took delivery of the vehicle a few days ago but thus far we are really enjoying our new Soul. No regrets. More
Best Experience ever. We walked in with low hope with a compassion to get the help that we needed after meeting mike he made sure we got the car that we could afford and lo We walked in with low hope with a compassion to get the help that we needed after meeting mike he made sure we got the car that we could afford and loved he is the bomb diggadee... More
Very pleasant all around Sales manager Tom Tubman was very helpful as well. Overall I appreciated the time they took to listen to what I was looking for. Some places are very Sales manager Tom Tubman was very helpful as well. Overall I appreciated the time they took to listen to what I was looking for. Some places are very pushy and I did not experience that at all!! More
dealership service service is very attentive to customer needs and waiting time for work is very reasonable. shop is very clean and presentable sales staff is very frien service is very attentive to customer needs and waiting time for work is very reasonable. shop is very clean and presentable sales staff is very friendly. overall my experience was very acceptable. More