Southlake Kia

Oil and Brake fluid Change Your Service Manger is the best in the area. He came out and talked about my service. Explained all to me. Wonderful man. I have been coming there st Your Service Manger is the best in the area. He came out and talked about my service. Explained all to me. Wonderful man. I have been coming there starting in 1979, no one from the office has ever come to talk to me or my wife over anything about our cars. We just gave our daughter a 2004 Armada we got there new, had 284,000 miles and still running strong. I have a 2001 Frontier Crew Cab with 165,000 miles and still running strong. That's because of the strong service department you have there and the Service Manger that keeps it running. I know the service techs and Manger, see them all the time. Have no idea who runs the dealership, have not seen anyone after Keith Clinton left. Maybe you should come down and see your customers, might make for a better place all around. Thank you service department. Thank you Randy for all you have done for us. Keep up the good work. More

Oil change and tire rotation Great service from polite responsible staff. I do not remember the names of the employees. But it was late afternoon. I am new to the area and got los Great service from polite responsible staff. I do not remember the names of the employees. But it was late afternoon. I am new to the area and got lost and called and was told to come in anyway. More

Was there for oil change Everyone is very friendly there.oil changes seem to take forever however..I do think that with the forever warranty if someone has a minor issue it sh Everyone is very friendly there.oil changes seem to take forever however..I do think that with the forever warranty if someone has a minor issue it should be looked at ..such as I have a noise when turning my wheels to the right..just a quick glance maybe to make sure nothing is broke...130 bucks just to look is kinda pricy especially if the issue is covered under warranty More

A really good experience for the 15K service check It was the 15K service on my Kia. The person looked over the car, went though all what they were going to do, checked for any recall items etc.. He w It was the 15K service on my Kia. The person looked over the car, went though all what they were going to do, checked for any recall items etc.. He was professional and courteous. My car was done in a pretty reasonable time. The person went over the results and once again, I thought he explained things well. I liked him, he did a really good job. The only very very slight disappointment was the car wash, they missed a couple salty / dirty areas but it happens and in this weather, it will get dirty really quick again anyway. More

Service Hours The service hours need to be expanded to accommodate working people. At least one or two days a week should have extended service hours to 7 or 8 p.m The service hours need to be expanded to accommodate working people. At least one or two days a week should have extended service hours to 7 or 8 p.m. My appointment was scheduled to 4 p.m. (the latest appointment taken) and then was told that the work that needed to be done could not be done because they were closing, but I could come back the next day to have it completed. I am a teacher, I do not feel it is in the best interest of my students to take of work to have maintenance done on my car. In defense of the man behind the service counter, he did understand my frustration and offered me a courtesy car to use over night and then I picked my car up after school the next day. I am currently driving my second Sorento purchased from Southlake Kia. I am in the market to purchase a new car and I am looking closely at the service hours of other dealerships. Webb Ford has service hours until 8 p.m. 4 days a week, Mike Anderson has service hours until 7 p.m. 3 days a week. More

Great service Went in to have our first oil change since buying the vehicle. The service tech found that there was an issue that should have been taken care of prio Went in to have our first oil change since buying the vehicle. The service tech found that there was an issue that should have been taken care of prior to the sale (we bought used). The service manager took care of the issue. They were great and took care of us while we were waiting. Thank you! More

Warranty Servicing The staff was very courteous and helpful during the entire process and empathetic. They listened to my concerns and working swiftly and diligently to The staff was very courteous and helpful during the entire process and empathetic. They listened to my concerns and working swiftly and diligently to get them resolved. More

Excellent service My Kia was brought in for service, they were courteous, prompt and accommodating. I would definitely recommend them to anyone looking to buy a car. My Kia was brought in for service, they were courteous, prompt and accommodating. I would definitely recommend them to anyone looking to buy a car. More

Satisfactory. The staff was courteous and listen to the problems I was having. They kept me updated and did thorough diagnostic test to find the problem. The staff was courteous and listen to the problems I was having. They kept me updated and did thorough diagnostic test to find the problem. More

Warranty servicing Dealership removed and replaced the broken rear wiper arm and blade. Arm had to be ordered and I received a call as promised when the arm had arrive Dealership removed and replaced the broken rear wiper arm and blade. Arm had to be ordered and I received a call as promised when the arm had arrived, More