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Southlake Kia
Merrillville, IN
428 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 428 reviews
October 11, 2025
Awesome place to do business. No B.S. no games, just great people doing a great job. I've been buying vehicles for over 45 years and Southlake was the best car buying experience I No B.S. no games, just great people doing a great job. I've been buying vehicles for over 45 years and Southlake was the best car buying experience I've ever had! More
by Wolf Norris
August 27, 2025
Avoid this dealer at all costs. Their service department is blatantly dishonest. I brought my fiancée’s Kia Forte in for a well-documented screen issue, simply to verify if it wa Their service department is blatantly dishonest. I brought my fiancée’s Kia Forte in for a well-documented screen issue, simply to verify if it was covered under warranty. While she was there alone, they performed an unsolicited inspection and claimed her front brakes were at the very end of their life — less than 1mm left. This was a blatant attempt to upsell unnecessary work. The brakes had been serviced less than two months earlier with over 5mm remaining. To confirm, we went for a second opinion the very next day, and the brakes were again verified at over 5mm, exactly as expected. This dealership preys on customers they think they can pressure — especially women or those who may not be mechanically knowledgeable. Dishonest, manipulative, and absolutely not to be trusted. More
by G Cẃik
July 26, 2025
Dan and Billy made the experience incredible. The greatest dealership experience I have ever had. Cannot recommend enough. The greatest dealership experience I have ever had. Cannot recommend enough. More
by Isaiah S.
July 24, 2025
Had nothing but problems with this dealership their finance department and Thad himself regarding a total loss vehicle. Currently have been fighting with them for more than two months regarding gap ins finance department and Thad himself regarding a total loss vehicle. Currently have been fighting with them for more than two months regarding gap insurance and warranty credits. Would advise people do business elsewhere with a more trustworthy dealership. More
by Southlakenissanisterrible
May 30, 2025
We had great help from earl! He was extremely helpful in the purchase of my car He was extremely helpful in the purchase of my car More
by MF1211
Employees Worked With
May 22, 2025
Great staff that helped me find a great car. Knowledgeable staff that meet their customers needs Knowledgeable staff that meet their customers needs More
by Alex
Employees Worked With
March 05, 2025
Earl is awesome, this is our 2nd Kia we bought from Earl. We’re practically family now. Highly Recommend We’re practically family now. Highly Recommend More
by Austin R
March 02, 2025
A very nice guy to work with. Very knowledgeable, he answered a lot of questions. He worked with us to get the best deal. Very knowledgeable, he answered a lot of questions. He worked with us to get the best deal. More
by Denadennis555
Employees Worked With
January 26, 2025
I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking awa cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking away and continued negotiating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker that took down cause THEY SWAPPED CARS! The car I thought I was getting had dealer additive on it and the one I got didn't have any of it. I ended up overpaying for the car cause then led me to believe I was getting the one with the dealer additives. The manager Is completely useless, told me I got ' 2,500 off and I said where, that was a charge' when I went back to get my money. I would be embarrassed to call the man my boss if I worked there, intentionally screwing people over who work hard for their money, lying about product sales and committing Fraud. More
by lisa k
