Southgate Lincoln

Not enough dealer to customer communication, I realize staffing has changed and not much experience. staffing has changed and not much experience. More

Great service and helpful staff. They got our vehicle in for service in a timely manner. They got our vehicle in for service in a timely manner. More

Have been buying (new and used), leasing, and having service done by this dealership for around 25 years. Obviously have been more than satisfied, and have no desire to go anywhere else. All sales and s service done by this dealership for around 25 years. Obviously have been more than satisfied, and have no desire to go anywhere else. All sales and service staff have been pleasant, efficient and helpful, sometimes doing more than expected. More

Everything went smoothly during the transaction. I did need to make a service warranty claim while the vehicle was still in the showroom. How the nonconformity made it out of assembly is puzzling. I did need to make a service warranty claim while the vehicle was still in the showroom. How the nonconformity made it out of assembly is puzzling. More

Shannon was awesome! No pressure purchase, I went in and test drove the vehicle and picked it up the next day. No pressure purchase, I went in and test drove the vehicle and picked it up the next day. More

Bought a used Lincoln MKX from Shannon Grove and it was a pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5 pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5pm to get an update and was told that my glove box door was broke and the it would be $869.00 to fix it. I politely told the service advisor that my glove box door was not broken when I brought it in and was charged $282.00 for an oil change and coolant flush. Brought the car home and noticed it was leaking coolant. Brought the car back to the dealership and the car sat for 4 days before they told me that the water pump was leaking and it was going to be $3899.00 to fix it and that they wanted to change the timing chain while they were in there. I asked if the coolant flush that they did could’ve ruined the water pump. I was told that it was a crazy coincidence and that it wasn’t their fault. I was then told that if I wanted just the water pump changed that I would have to sign a waiver and that I would have to pay for it first! I told them no and not to touch it. This dealership’s service department is the exact reason why people HATE going to dealership’s to get work done. They do not stand behind their work. More

I was given incorrect information by a Lincoln Concierge. Both service dept individuals worked with me to clear up misunderstand. The Lincoln Concierge did admit her errors the next day. Appreci Concierge. Both service dept individuals worked with me to clear up misunderstand. The Lincoln Concierge did admit her errors the next day. Appreciate the patience during this misunderstanding. More

My car battery was old, I didn't have to wait long to get it replaced, I always have my oil changes and other service done here, a very professional dealership nice courteous people showroom is clean. it replaced, I always have my oil changes and other service done here, a very professional dealership nice courteous people showroom is clean. More

Friendly, efficient service I should not have to write the requirements of 15 words. I said what had to say in 3! the requirements of 15 words. I said what had to say in 3! More

I bought a 2019 Lincoln it was a great experience . Shannon Grover she was outstanding.The process went very smooth and easy.Shannon we above and beyond and again thanks again great service i will be b Shannon Grover she was outstanding.The process went very smooth and easy.Shannon we above and beyond and again thanks again great service i will be back. More