Southgate Lincoln

Bought a used Lincoln MKX from Shannon Grove and it was a pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5 pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5pm to get an update and was told that my glove box door was broke and the it would be $869.00 to fix it. I politely told the service advisor that my glove box door was not broken when I brought it in and was charged $282.00 for an oil change and coolant flush. Brought the car home and noticed it was leaking coolant. Brought the car back to the dealership and the car sat for 4 days before they told me that the water pump was leaking and it was going to be $3899.00 to fix it and that they wanted to change the timing chain while they were in there. I asked if the coolant flush that they did could’ve ruined the water pump. I was told that it was a crazy coincidence and that it wasn’t their fault. I was then told that if I wanted just the water pump changed that I would have to sign a waiver and that I would have to pay for it first! I told them no and not to touch it. This dealership’s service department is the exact reason why people HATE going to dealership’s to get work done. They do not stand behind their work. More

I was given incorrect information by a Lincoln Concierge. Both service dept individuals worked with me to clear up misunderstand. The Lincoln Concierge did admit her errors the next day. Appreci Concierge. Both service dept individuals worked with me to clear up misunderstand. The Lincoln Concierge did admit her errors the next day. Appreciate the patience during this misunderstanding. More

My car battery was old, I didn't have to wait long to get it replaced, I always have my oil changes and other service done here, a very professional dealership nice courteous people showroom is clean. it replaced, I always have my oil changes and other service done here, a very professional dealership nice courteous people showroom is clean. More

Friendly, efficient service I should not have to write the requirements of 15 words. I said what had to say in 3! the requirements of 15 words. I said what had to say in 3! More

I bought a 2019 Lincoln it was a great experience . Shannon Grover she was outstanding.The process went very smooth and easy.Shannon we above and beyond and again thanks again great service i will be b Shannon Grover she was outstanding.The process went very smooth and easy.Shannon we above and beyond and again thanks again great service i will be back. More

We just purchased a 2005 Chrysler Crossfire Convertible from Shannon Grover. It was a complicated transaction since the car was in Michigan and we live in upstate New York. Shannon handled everything with from Shannon Grover. It was a complicated transaction since the car was in Michigan and we live in upstate New York. Shannon handled everything with ease and grace. She handled the entire transaction keeping us in the loop every step of the way. She had us on speed dial and relayed all pertinent information in a timely fashion. She took pictures and videos of the car being loaded on the transfer vehicle leaving the lot. She has been in contact with us a week after delivery. We have bought many vehicles in our 45 years of marriage, but this is the very first time we have ever been treated with such respect and dedication. We do not hesitate to give Shannon a five star review. To us she is a top-notch employee. Southgate is very fortunate to have her. More

Everyone went above and beyond to ensure we were satisfied. They were able to get us a loaner vehicle even though they were in short supply of cars. They took care of all service that was due and to satisfied. They were able to get us a loaner vehicle even though they were in short supply of cars. They took care of all service that was due and took care of 2 recalls!!! More

They were quick, kind, reassuring and helpful! Nick made sure I was taken care of! sure I was taken care of! More

Been going to Southgate Lincoln for a long time and always have had great service. Would recommend to everyone. Nick made my visit very pleasant. always have had great service. Would recommend to everyone. Nick made my visit very pleasant. More

This is the 3rd or 4th car I have gotten from Southgate Lincoln. Always great service and worth the drive from Birmingham. Dan Sunderman has been my salesperson for all the cars that I have leased. He i Lincoln. Always great service and worth the drive from Birmingham. Dan Sunderman has been my salesperson for all the cars that I have leased. He is well organized and follows up with a call to confirm that that I had no issues with the transaction. The dealership building looks great with the white marble floors. First class experience all around. Aug 2021. Just has a service inspection and a minor repair. Everything went as planned. Car came back cleaner than it was provided. Loaner Lincoln was provided for the day I was without my car. Great place to buy and care for a Lincoln. More