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Southgate Lincoln

Southgate, MI

4.7
147 Reviews
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16800 Fort Street

Southgate, MI

48195

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Showing 147 reviews

June 27, 2022

Not enough dealer to customer communication, I realize staffing has changed and not much experience. More

by jennie0625
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James D., Elizabeth K., Nicole B., Alexis B.
May 26, 2022

Great service and helpful staff. They got our vehicle in for service in a timely manner. More

by dmfirlik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service tech
May 23, 2022

Have been buying (new and used), leasing, and having service done by this dealership for around 25 years. Obviously have been more than satisfied, and have no desire to go anywhere else. All sales and s More

by erussell1964
Recommend Dealer
Yes
Employees Worked With
Thom Howard-sales, Service managers-various
April 28, 2022

Everything went smoothly during the transaction. I did need to make a service warranty claim while the vehicle was still in the showroom. How the nonconformity made it out of assembly is puzzling. More

by L Herbst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Bartrum
February 19, 2022

Shannon was awesome! No pressure purchase, I went in and test drove the vehicle and picked it up the next day. More

by paulareneematney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Grover
February 13, 2022

Bought a used Lincoln MKX from Shannon Grove and it was a pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5 More

by ARA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
January 02, 2022

I was given incorrect information by a Lincoln Concierge. Both service dept individuals worked with me to clear up misunderstand. The Lincoln Concierge did admit her errors the next day. Appreci More

by jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler & Ryan
November 26, 2021

My car battery was old, I didn't have to wait long to get it replaced, I always have my oil changes and other service done here, a very professional dealership nice courteous people showroom is clean. More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
November 01, 2021

Friendly, efficient service I should not have to write the requirements of 15 words. I said what had to say in 3! More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Device guy. Don’t know name
October 15, 2021

I bought a 2019 Lincoln it was a great experience . Shannon Grover she was outstanding.The process went very smooth and easy.Shannon we above and beyond and again thanks again great service i will be b More

by Johnmotorcity
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Grover
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