Southgate Lincoln

Went from Ford to Lincoln. After emailing my Ford salesman for months he finally called me and said my lease is due. He wanted me to call Ford to extend my lease After emailing my Ford salesman for months he finally called me and said my lease is due. He wanted me to call Ford to extend my lease for a year and order something. He was impatient. I called and was on hold with Ford for 40 minutes and never got thru. My wife told me to check out Southgate Lincoln. I did. Lincoln is great, the salesman explained the models that Lincoln offered, pricing, etc... In about an hour or so we had consummated the deal. I'm really impressed with the luxury of my new Lincoln. Compared to driving Ford, Lincoln really is a step up in styling and comfort. Ford dealership is a tile floored, metal chairs with plastic seats type of place. Busy with a loud PA overhead blasting out messages interrupting thoughts and conversations, it's a setting that would give anyone a splitting headache. The salesmen seem to always be multi-tasking and employees are rushing around chaotic. Lincoln dealership is an elegant relaxing comfortable atmosphere, very plush. To give you a visual, there are upholstered seats with wooden tables arranged in pods or living rooms. The spacious walkways are lined with luxurious Lincoln vehicles. There are tall glass soundproof walls that contain the offices of the dealership. You don't see or hear the office employees. No noise. The sales staff that you do see are attentive and efficient. Overall the dealership makes you feel like you are the only client. The whole experience was very comfortable, quick and easy. I would definitely recommend this dealership and checking out Lincoln. More

From the time we first visited the dealership, and met Richard Klaiss, we have always had the best experience. He is a total professional, and everyone there is very helpful. And, we love our Navigato Richard Klaiss, we have always had the best experience. He is a total professional, and everyone there is very helpful. And, we love our Navigator! More

My sells rep Markus is the greatest. My car purchase experience was wonderful! Professional, polite and courteous. Everything went smoothly, I would definitely recommend his service. My car purchase experience was wonderful! Professional, polite and courteous. Everything went smoothly, I would definitely recommend his service. More

To my car there for warranty work. They did work on my oil pain and they damage all the panels on a thigh car and it cost me $850 to have fixed at a Ford dealer specifically Crest Ford They did work on my oil pain and they damage all the panels on a thigh car and it cost me $850 to have fixed at a Ford dealer specifically Crest Ford is the one that fix my car. Do not take your car to southgate Lincoln for any type of service More

Not enough dealer to customer communication, I realize staffing has changed and not much experience. staffing has changed and not much experience. More

Great service and helpful staff. They got our vehicle in for service in a timely manner. They got our vehicle in for service in a timely manner. More

Have been buying (new and used), leasing, and having service done by this dealership for around 25 years. Obviously have been more than satisfied, and have no desire to go anywhere else. All sales and s service done by this dealership for around 25 years. Obviously have been more than satisfied, and have no desire to go anywhere else. All sales and service staff have been pleasant, efficient and helpful, sometimes doing more than expected. More

Everything went smoothly during the transaction. I did need to make a service warranty claim while the vehicle was still in the showroom. How the nonconformity made it out of assembly is puzzling. I did need to make a service warranty claim while the vehicle was still in the showroom. How the nonconformity made it out of assembly is puzzling. More

Shannon was awesome! No pressure purchase, I went in and test drove the vehicle and picked it up the next day. No pressure purchase, I went in and test drove the vehicle and picked it up the next day. More

Bought a used Lincoln MKX from Shannon Grove and it was a pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5 pleasure. Service department was a nightmare. Took my car to get a recall fixed and decided to get a oil change and coolant flush. Had to call at 5pm to get an update and was told that my glove box door was broke and the it would be $869.00 to fix it. I politely told the service advisor that my glove box door was not broken when I brought it in and was charged $282.00 for an oil change and coolant flush. Brought the car home and noticed it was leaking coolant. Brought the car back to the dealership and the car sat for 4 days before they told me that the water pump was leaking and it was going to be $3899.00 to fix it and that they wanted to change the timing chain while they were in there. I asked if the coolant flush that they did could’ve ruined the water pump. I was told that it was a crazy coincidence and that it wasn’t their fault. I was then told that if I wanted just the water pump changed that I would have to sign a waiver and that I would have to pay for it first! I told them no and not to touch it. This dealership’s service department is the exact reason why people HATE going to dealership’s to get work done. They do not stand behind their work. More