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Southgate Honda

Southgate, MI

4.8
634 Reviews
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15100 Eureka Rd

Southgate, MI

48195

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Showing 634 reviews

January 03, 2021

I wanted my side door protection I had installed when I purchased the car and it came apart. I asked Service to include that in my 30 ,000 mile checkup. It was never even looked at. I spent a lot of money More

by voelkle 333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
December 30, 2020

Always keeps me informed on service due and what to expect for maintenance. Did not have much luck with making an appt. on line, U had to call dealership to schedule. More

by SHERREF9086
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
Dec 30, 2020 -

Southgate Honda responded

we appreciate your review. We are currently looking into a online scheduling tool to make your next service visit easier.

December 25, 2020

The Staff at Genthe Honda is exceptionally helpful and responsive to the customer's needs. Having never leased a car before, I had many questions and my sales person, Zach Anderson, was up to the task. More

by RESCHMIDT2096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Anderson, sales, Keon Howard, service, Paul Floccari, technician, and the people who shuttled me home as well. Thanks., Andrew Genthe
Dec 30, 2020 -

Southgate Honda responded

it is wonderful to hear that you had such a great experience and we greatly appreciate the review as well as your business

December 24, 2020

Great experience buying this new car. Sales manager and representative are very friendly, helpful, and supporting. I would recommend this dealership to anybody in this area. More

by Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Ivan
Dec 30, 2020 -

Southgate Honda responded

We appreciate your business and the review thank you very much

December 24, 2020

At the dealership the service was excellent. I never received a response when I tried to make the appoint online. I had to make the appoint by phone. More

by rc0861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hayner (excellent), Andrew Genthe
Dec 24, 2020 -

Southgate Honda responded

.

Dec 30, 2020 -

Southgate Honda responded

Thank you for your review and we are currently looking at an online scheduling tool to make that process a little easier we apologize for not getting back to you.

December 24, 2020

Brought the car in for a recall and a few other concerns. Everything was addressed and explained to me. Friendly and fast! Very clean facility as well. More

by DRUYORMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 30, 2020 -

Southgate Honda responded

Thank you for your business and the kind review

December 23, 2020

Great staff! The team is very helpful and friendly. Work was completed in a timely manner. I would bring my car back to this service team. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
Dec 23, 2020 -

Southgate Honda responded

Thank you for the review and the opportunity to serve you.

December 23, 2020

Good service. Genthe Honda15100 Eureka RdSouthgate, MI Good service. Genthe Honda 15100 Eureka Rd Southgate, MI 48195 Genthe Honda 15100 Eureka Rd Southgate, MI 48195 Genthe Honda 15100 Eureka Rd More

by MIKEP16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Genthe
Dec 23, 2020 -

Southgate Honda responded

Thank you for the five stars

December 23, 2020

Very helpful and very patient in explaining things. They work with helping set up appointments within my available time frame. When I have to wait on a minor service the waiting area if very comfortable an More

by peggyquik4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The two men on the service desks , Andrew Genthe
Dec 23, 2020 -

Southgate Honda responded

Thank you for the review and that we were able to meet your expectations with social distancing.

December 23, 2020

Your service representatives Mike and Keon make your business. Going the extra mile for your customers at Genthe. Past representatives were horrible didn’t like them. Now I like your staff very much More

by 2220NM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Keon and mechanics., Andrew Genthe
Dec 23, 2020 -

Southgate Honda responded

Thank you for the positive review and also sticking with us through a rough patch and we look forward to serving you and exceeding your expectations in the future.

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