Southfork Chrysler Dodge Jeep Ram - Service Center

Service Had a recall on my truck James was very prompt to help me get the recalls fixed. He was very helpful and quick to address the matter. Had a recall on my truck James was very prompt to help me get the recalls fixed. He was very helpful and quick to address the matter. More

Great customer service!!! I went in for an oil change and some recalls. Was out within an hour and a half. Everyone was kind, everything was quick which was awesome I went in for an oil change and some recalls. Was out within an hour and a half. Everyone was kind, everything was quick which was awesome More

Warranty Service With other dealerships wanting my truck for two days just to evaluate a warranty issue. Southfork showed intelligence by taking a photo of the iss With other dealerships wanting my truck for two days just to evaluate a warranty issue. Southfork showed intelligence by taking a photo of the issue and letting me go my way. Later they called and informed me that they had ordered parts for the repair and would let me know when I could bring my truck for about an hour to make the repairs necessary. I intend to make Southfork my dealer not only for service but for my next new purchase as well since I can count on timely and efficient service. Thanks Ivan. James Willyard More

They take care of you! Great staff they are friendly and courteous. They are knowledgeable, they can and will answer your questions and address your concerns if you have Great staff they are friendly and courteous. They are knowledgeable, they can and will answer your questions and address your concerns if you have any. More

Made things right... I had a bad experience with this dealer in the past, but they made things right. Chris the owner from SouthFork Dodge called me to inform me that th I had a bad experience with this dealer in the past, but they made things right. Chris the owner from SouthFork Dodge called me to inform me that they had made a few changes in order to increase customer service. He was very sincere and takes customer service serious. I decided to give them another chance and brought my car in for service. I had my oil changed and a Dodge PMC reprogram recall done. I must say, the experience was great! Frank in service made it quick to get in and out and made sure I was satisfied. I will be back and look forward to dealing with them, that’s what everyone wants in a dealership. Thanks Chris. More

Great dealership! Southfork Chrysler is a great dealership. They have a wide selection of inventory and the staff are professional and great to work with. Thank you for Southfork Chrysler is a great dealership. They have a wide selection of inventory and the staff are professional and great to work with. Thank you for the great service. More

Wonderful Experience This morning, I received a telephone call from Mr. Scott Ross, Service & Parts Director, about having three recalls on my Charger fixed. The recalls This morning, I received a telephone call from Mr. Scott Ross, Service & Parts Director, about having three recalls on my Charger fixed. The recalls were supposed to have been fixed yesterday, but they weren't. I took my car home and was not happy. Mr. Ross apologized for yesterday, and he let me bring my car back this morning so it could be worked on. Two of the three recalls were fixed (in record time), my car was washed, and Mr. Ross called me as soon as this was done. Mr. Ross could not have been any nicer or more helpful. He is outstanding at his job. He has restored my faith in Dodge. Many, many thanks to him!! More

Service work for a Tahoe 30 days old We got a Tahoe 2016 sales and finance was good experience. Now time for service after 2 weeks we experienced a shake at highway speeds, return for ser We got a Tahoe 2016 sales and finance was good experience. Now time for service after 2 weeks we experienced a shake at highway speeds, return for service and balance tires not a problem fixed. I got a email from Onstar telling me I need to have my car checked at a Chevrolet dealership so I did and I'm over the mileage warranty that's not a problem because I purchased the electronics warranty (extra cost) that morning I called the dodge place and was setting up a time to have it looked at but I was told that's not covered it's a added accessory I then i said no it's not it comes with the Tahoe, I then said I'm not arguing over the phone about it I'm on my way in . After arguing they said they will pay the 88$ to get it checked by Chevrolet dealership because they're a dodge dealership and if it's programming or a download it's on me . The next morning I dropped it off to be checked and at 11:30am they found out it's the antenna that's broken so I called the dodge place to get there approval to fix it and again a discussion about if there going to pay I ask him to let me know because we need our car back today. 30 minutes later I called the sales manager and he got it approved cool right wrong. At 12:30 I call to check on my car and he has not called to approve it just phone tag (1 missed call and a email from him that didn't approve it) .at 1:30 we called 6 times and was getting voicemails from everyone at the dodge place and finally got through at around 2pm we had to give him the number again to call and approve it . Picked up our car and the parts guy said he was rude when he called to approve it . What's going to happen when something major happens find a loophole to get out of fixing it I'm hoping I'm wrong and it was just a bad day or something for the Service guy today. I didn't list any names unless you want them . The only reason I gave 2 stars was because it got fixed PS I had to apologize to the nice service guy at the Chevrolet dealership for going through everything that happened today. More

Top Notch Service Deprtment Just visited the service department for the first time since making my truck purchase. Again, the quality of how they treated me totally exceeded my i Just visited the service department for the first time since making my truck purchase. Again, the quality of how they treated me totally exceeded my initial reluctance towards dealerships. They were professional, and they went above and beyond. Customer for life More

Great Service - No Hassles I bought my 2017 Ram Rebel from Southfork and was very pleased with the buying experience there. When it came time for my Ram’s first service I decide I bought my 2017 Ram Rebel from Southfork and was very pleased with the buying experience there. When it came time for my Ram’s first service I decided to return to the dealer and see how they serviced after the sale. I scheduled my service on a Saturday and when I arrived it was very busy. Even though it was a busy Saturday, the shop team was able to change the oil and rotate the tires in about one hour. They even washed the truck and vacuumed the driver and passenger floorboards. Southfork has been given me five-star service from day one. More