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Southfork Chrysler Dodge Jeep Ram - Service Center
Manvel, TX
409 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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409 Reviews of Southfork Chrysler Dodge Jeep Ram - Service Center
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August 11, 2021
Make sure you check your warranty if you happen to buy a vehicle here…. It’s xx We purchased a vehicle less than a year ago (lifted truck with oversized tires) we hadn’t even drove the truck for 23,000 m vehicle here…. It’s xx We purchased a vehicle less than a year ago (lifted truck with oversized tires) we hadn’t even drove the truck for 23,000 miles and the transmission went out! We paid $3,200 when we purchased the truck for a warranty and they stated it was bumper to bumper full A-Z coverage. When we took the vehicle to get repaired they said warranty was not going to pay for it because the truck was lifted and had oversized tires!!!! That is how we bought it from the dealership who sold us the warranty!!! They said they could repair it for $6-$8000 but it would be a used transmission and no warranty if they did that. We ended up taking our vehicle to Classic Chevy Sugarland for a way better price WITH WARRANTY!! I’m STILL WAITING for our money back on the warranty as according to the warranty people it was voided since day one since they don’t cover lifted trucks. It has been such a hassle. But according to them that’s the risk you take buying a used vehicle. I get that but you sold me a voided warranty. ****I will update so say that Henry has been very attentive and I’m glad he took over the case, he is trying to get me a refund! More
by Angel22jim
Employees Worked With
Russel, Henry Pimentel
July 19, 2021
This is my second go round with this dealership. The salesmen are amazing. First there was Jesse, then Richard, and Bobby closes out the deal!!! Great job guys!!! salesmen are amazing. First there was Jesse, then Richard, and Bobby closes out the deal!!! Great job guys!!! More
by MJ
Employees Worked With
Bobby Parker, Richard Wyant, Patrick Uhlig
July 14, 2021
Steven Garcia @Southfork Jeep BEST Service ever! Steven provides EXCELLENT customer service and the BEST follow-up from a dealer experience I’ve had before! He goes above and beyond to fully evaluated and provides EXCELLENT customer service and the BEST follow-up from a dealer experience I’ve had before! He goes above and beyond to fully evaluated and service my Jeep and keeps me updated every step of the way! My Grand Cherokee is 10 years old and recently went through a repair. Steven made the process seamless in working with my warranty company from start to finish. In the past my warranty company has been extremely difficult to work with @another dealer in Houston. Not only did Steven communicated effectively, he’s made the once burdensome hassle my warranty company approval process invisibly painless! He’s provided an Uber to and from and when possible a newer jeep loaner; so I could stay mobile and not miss any work appointments in another service visit. Did I mention, his follow-up? Steven RESPECTS your time and he gets you in and out! Ask for Steven next time and you’ll be happy you did! More
by Kb
Employees Worked With
Steven Garcia
July 13, 2021
I took my 2020 RAM 2500 6.7L Cummins in to the dealership to have them replace the Bosch CP4 HPFP with an S&S CP3 pump and conversion kit, plus replace my fuel filters and calibrate my tire size in the PCM. to have them replace the Bosch CP4 HPFP with an S&S CP3 pump and conversion kit, plus replace my fuel filters and calibrate my tire size in the PCM. I worked with Steven García in the service department and he was great to work with. He understood everything I wanted to do, gave me a quote and at the end of the work it cost me exactly what he quoted and the work took exactly the amount of time he estimated. I took it in on Monday morning and my truck was ready by lunchtime the following day. Everything was done perfectly and my truck runs great. I will definitely use Southfork Dodge Jeep Ram in Manvel TX for all of my Ram truck needs going forward. Thank you Steven for the great service! More
by roland
Employees Worked With
Steven Garcia
June 26, 2021
My wife and I came in recently and purchased our first Jeep Wrangler from Deadpool at the Southfork dealership. Of all the vehicle purchases we have made over the years, it was clearly the best experience Jeep Wrangler from Deadpool at the Southfork dealership. Of all the vehicle purchases we have made over the years, it was clearly the best experience we have ever had..!! Deadpool was very friendly, knowledgeable, humorous, and went out of his way to answer all of our questions and to follow up with us throughout the entire process. We would clearly purchase from this dealership again and definitely recommend Deadpool to anyone looking to purchase a vehicle at this dealership. Top notch experience..!! More
by carryafortyfive
Employees Worked With
Baldemar Martinez, Chris Godwin, Ben Saxton, Deadpool Gambino, Deadpool Gambino
June 18, 2021
Deadpool was an absolute dream to work with! Not only was he extremely personable and knowledgeable, he answered every single question I had. He is definitely the only dealer I will ever work with again! Lov he extremely personable and knowledgeable, he answered every single question I had. He is definitely the only dealer I will ever work with again! Loved him!! More
by Jodi
Employees Worked With
Deadpool Gambino, Deadpool Gambino
May 21, 2021
I have had two Jeeps serviced at Southfork and have nothing but great things to say about the Service Deparment team! The two advisors that I ensure I see are Jackie and Lori. Both are very pleasant, nothing but great things to say about the Service Deparment team! The two advisors that I ensure I see are Jackie and Lori. Both are very pleasant, prompt to keep me informed of what is going on or what items need to be service or repalced, and even offer advice when something is marginal and may be able to wait until the next visit but ensure that my Jeep is safe to drive. While waiting in the waiting area, they always come by and see if I need anything. Again what Mr. Godwin has developed here at Southfork is simply amazing and his goal is clearly to have a satisfied customer. More
by JeepinDon
Employees Worked With
Baldemar Martinez; Jackie Barr; Lori; Eugene; Micheal; (Younger gentleman in the Parts Department), Chris Godwin, James Marion, Deadpool Gambino
February 24, 2021
I worked with James Allen in the service department. He was prompt, thorough and clear on what routine maintenance would be done. Thank you all!! was prompt, thorough and clear on what routine maintenance would be done. Thank you all!! More
by chunterjr
Employees Worked With
James Allen
February 13, 2021
Big thanks to Coby Hanks for getting my Jeep diagnosed within a few hrs., communicated with "Jeep Wave" and had me in a rental within a few hours, and I was on my way. The right cylinder head was replaced within a few hrs., communicated with "Jeep Wave" and had me in a rental within a few hours, and I was on my way. The right cylinder head was replaced on day 2 and Jeep was ready by day 3!! Thankfully everything was covered under the Powertrain Warranty . Hope I never need service again....but if I do, I will definitely know where to go Thank you Coby and Southfork Service Dept. More
by SheilaO
Employees Worked With
Coby Hanks
