Southfork Chrysler Dodge Jeep Ram - Service Center

Terrible customer service, terrible management, terrible overall. My truck has been over a month with them trying to get “approval” from a warranty they sold me for coolant leak problems. They’re mechanics overall. My truck has been over a month with them trying to get “approval” from a warranty they sold me for coolant leak problems. They’re mechanics performed a “full diagnostic” on the truck and determined the truck has issues with y he thermostat and a the water pump, they advised me they would have to call my warranty for approval and the warranty told them they had to send an adjuster “to inspect it and see it with his own eyes” so they could determine coverage, the adjuster showed up and they couldn’t prove that the water pump was leaking and according to the dealership, now my warranty doesn’t want to cover it. I had to call my warranty and ask what was going on and they advised me it is covered but the dealership can’t provide proof. Not to mention I have had to email, call and get hung up numerous amount of times. I started working with Marcia Caicedo Service Advisor, and I had to go up to her boss, John Frazier Service and Parts Director, and couldn’t solve anything so I had to go a step higher to the General manger Stephen Swad and all I was told by him was “give me time to get involved in this and find a solution” it has been over a week and a half of not hearing from anyone of them I’ve left my information numerous amount of times to have them call me back, numerous voicemails and emails and they suck at giving you an answer or solution, even the John Frazier Service and Parts Director had the audacity of telling me I should’ve purchased another type of warranty “that is not hard to work with” when they were the ones who sold it to me… These dealership and staff are above unprofessional More

Sales and Finance departments are great. Service department is abysmal. They take over 3 hours for an oil change. They don’t honor their own coupons. They don’t even know what a 5 tire rot Service department is abysmal. They take over 3 hours for an oil change. They don’t honor their own coupons. They don’t even know what a 5 tire rotation is. More

Great services and courtesy. Very knowledgeable. Great “bed” side manners.will definitely come back for future service. Very knowledgeable. Great “bed” side manners.will definitely come back for future service. More

My Jeep was there for almost a week because of parts and lack of mechanics. James, my Service Tech was great but the parts weren’t in stock and there was evidently a shortage of mechanics. lack of mechanics. James, my Service Tech was great but the parts weren’t in stock and there was evidently a shortage of mechanics. More

Great Team! Great experience overall!! My preferred dealer, will not go anywhere else but them Great experience overall!! My preferred dealer, will not go anywhere else but them More

Excellent Service team. Anyone I’ve ever dealt with is always helpful and polite. Never experienced an issue when taking my Jeep there. Anyone I’ve ever dealt with is always helpful and polite. Never experienced an issue when taking my Jeep there. More

I want my Jeep back Southfork CDJ! It has now been over a month since I dropped off my 2020 Wrangler for the engine to be completely replaced. Keep in mind that I only had the Jeep for It has now been over a month since I dropped off my 2020 Wrangler for the engine to be completely replaced. Keep in mind that I only had the Jeep for 6 weeks prior to the engine light turning on. I understand that it takes time to get parts shipped. However, the main issue is their customer service. If something is delayed, either parts or service, you should call me and let me know AND return my messages. This has been a horrible experience. More

Great service, great team, great vehicles. Would definitely recommend to anyone looking for a new car Would definitely recommend to anyone looking for a new car More

I have called twice, second time was to try and get pricing for mopar lift kit install on my wrangler, left message for service manager to call me back. Service manager called back and apologized and w pricing for mopar lift kit install on my wrangler, left message for service manager to call me back. Service manager called back and apologized and was impressed More