Southfork Chrysler Dodge Jeep Ram - Service Center

I don't normally write reviews. I have been in need of the service drive multiple times recently and have received first class service. My primary contact, Steven Garcia has been I have been in need of the service drive multiple times recently and have received first class service. My primary contact, Steven Garcia has been very helpful and professional every visit. Even when I wasn't being the easiest customer to deal with he kept a smile on his face and continued to remain professional. I have been very impressed by not only Steven, yet every employee I have come into contact with. Five Stars! More

I found my Ram online at Southfork and the buying process was very easy service is great. The dealership is very clean and it shows the the people that work there are happy. was very easy service is great. The dealership is very clean and it shows the the people that work there are happy. More

No special treatment. ..I can pay the same price for an oil change much closer to my house and get my car vacuum and washed, all included for the same price! I was told t ..I can pay the same price for an oil change much closer to my house and get my car vacuum and washed, all included for the same price! I was told that they would wash my car(outside only) and change the oil in a hour. It took them 2 1/2 hours and no car wash. More

Your service department and the service writer are excellent! I was very impressed with Lory Taylor! She did an awesome job as did the tech Larry Love! Both very knowledgeable and helpful! excellent! I was very impressed with Lory Taylor! She did an awesome job as did the tech Larry Love! Both very knowledgeable and helpful! More

Chris Godwin the owner,, and his team went above and beyond the call of duty to help me with some extensive warranty work. The local dealer I purchased the vehicle from wouldn't even try to help. These beyond the call of duty to help me with some extensive warranty work. The local dealer I purchased the vehicle from wouldn't even try to help. These guys not only helped but got me fixed with superior customer service, but they kept me updated all the way. If you need a vehicle or service, give these guys a try, you won't regret it. More

Came for routine service as well as to have a potential warranty issue looked at. Was quickly checked in and the service team was friendly and professional. Service work completed in a timely manner, pote warranty issue looked at. Was quickly checked in and the service team was friendly and professional. Service work completed in a timely manner, potential issue was diagnosed and no issue found. They also took care of a couple small recall matters the needed addressed. Overall great experience. More

As a new resident of Houston, Tx, I value the ability to build relationship in order to get business done properly. As I researched places to take my jeep for service, I decided a certified dealership wo build relationship in order to get business done properly. As I researched places to take my jeep for service, I decided a certified dealership would serve best. Unfortunately, the reviews I saw online must be directly related to the Sales Department because the employee, Ms. Jackie in the Service Department is unprofessional, unethical and doesn't care about the customer service experience beyond the daily tasks of answering the phone. What took another service center 24 hours to complete, I am still awaiting a resolve from the false narrative poorly provided by Ms. Jackie. In ethical measures, she presented $2k - $3k pricing for a repair that was covered in my warranty. In efforts to disregard the warranty, she stated that she would take measures to verify the warranty for the repair. On multiple occasions on separate dates, I contacted Ms. Jackie only to hear her state failures to contact the warranty company and false promises to contact them and reach back with a resolve. After almost two weeks, I decided to call the warranty company and the representative stated that Ms. Jackie never reached out and no one from the dealership has reached out. In fact the last call they recieved from any repair co or dealership was July 2021. This has been a frustrating experience and I truly hope that better practices are employed related to the customer service experience. Very bad job, Ms. Jackie; I'm a unsatisfied customer now. Update: Russle ,The Manager of Service Department did reach out along with the DM Henry in an attempt to resolve the issue. Thier customer service was a far cry from Jackies and they did take full responsibility for her actions. Based on our conversations, I would be willing to give this location a 2nd chance. More

I absolutely love working with Chris Godwin - owner! Over the past 10 years, we have purchased 5 vehicles and 3 of them were sold to us by Chris. What is amazing to me is every time I call him for ad Over the past 10 years, we have purchased 5 vehicles and 3 of them were sold to us by Chris. What is amazing to me is every time I call him for advice on a purchase or even issues that I am having on a vehicle that I didn't even buy from him, Chris either picks up the phone immediately or calls me right back. If you are wanting superb customer service, a person that has great knowledge of the industry and automobiles, Southfork Chrysler is for you!!! Eve More

Amazing Service and Parts DepartmentEveryone is kind and Amazing Service and Parts Department Everyone is kind and honest. I wouldn’t go anywhere else for my Chrysler 300 needs. Amazing Service and Parts Department Everyone is kind and honest. I wouldn’t go anywhere else for my Chrysler 300 needs. More

Steven at southfork dodge service department is amazing!!! He was beyond helpful last week and totally saved us some major stress!!! I highly recommend him or Henry they are both wonderful!!! Can n amazing!!! He was beyond helpful last week and totally saved us some major stress!!! I highly recommend him or Henry they are both wonderful!!! Can not be more grateful for these 2!!! More