Southfork Chrysler Dodge Jeep Ram - Service Center

As a new resident of Houston, Tx, I value the ability to build relationship in order to get business done properly. As I researched places to take my jeep for service, I decided a certified dealership wo build relationship in order to get business done properly. As I researched places to take my jeep for service, I decided a certified dealership would serve best. Unfortunately, the reviews I saw online must be directly related to the Sales Department because the employee, Ms. Jackie in the Service Department is unprofessional, unethical and doesn't care about the customer service experience beyond the daily tasks of answering the phone. What took another service center 24 hours to complete, I am still awaiting a resolve from the false narrative poorly provided by Ms. Jackie. In ethical measures, she presented $2k - $3k pricing for a repair that was covered in my warranty. In efforts to disregard the warranty, she stated that she would take measures to verify the warranty for the repair. On multiple occasions on separate dates, I contacted Ms. Jackie only to hear her state failures to contact the warranty company and false promises to contact them and reach back with a resolve. After almost two weeks, I decided to call the warranty company and the representative stated that Ms. Jackie never reached out and no one from the dealership has reached out. In fact the last call they recieved from any repair co or dealership was July 2021. This has been a frustrating experience and I truly hope that better practices are employed related to the customer service experience. Very bad job, Ms. Jackie; I'm a unsatisfied customer now. Update: Russle ,The Manager of Service Department did reach out along with the DM Henry in an attempt to resolve the issue. Thier customer service was a far cry from Jackies and they did take full responsibility for her actions. Based on our conversations, I would be willing to give this location a 2nd chance. More

I absolutely love working with Chris Godwin - owner! Over the past 10 years, we have purchased 5 vehicles and 3 of them were sold to us by Chris. What is amazing to me is every time I call him for ad Over the past 10 years, we have purchased 5 vehicles and 3 of them were sold to us by Chris. What is amazing to me is every time I call him for advice on a purchase or even issues that I am having on a vehicle that I didn't even buy from him, Chris either picks up the phone immediately or calls me right back. If you are wanting superb customer service, a person that has great knowledge of the industry and automobiles, Southfork Chrysler is for you!!! Eve More

Amazing Service and Parts DepartmentEveryone is kind and Amazing Service and Parts Department Everyone is kind and honest. I wouldn’t go anywhere else for my Chrysler 300 needs. Amazing Service and Parts Department Everyone is kind and honest. I wouldn’t go anywhere else for my Chrysler 300 needs. More

Steven at southfork dodge service department is amazing!!! He was beyond helpful last week and totally saved us some major stress!!! I highly recommend him or Henry they are both wonderful!!! Can n amazing!!! He was beyond helpful last week and totally saved us some major stress!!! I highly recommend him or Henry they are both wonderful!!! Can not be more grateful for these 2!!! More

clean/neat facilty & all the staff is very friendly! plus they have free beverages along with private desk areas if u need to work remotely they have free beverages along with private desk areas if u need to work remotely More

This is my second go round with this dealership. The salesmen are amazing. First there was Jesse, then Richard, and Bobby closes out the deal!!! Great job guys!!! salesmen are amazing. First there was Jesse, then Richard, and Bobby closes out the deal!!! Great job guys!!! More

Steven Garcia @Southfork Jeep BEST Service ever! Steven provides EXCELLENT customer service and the BEST follow-up from a dealer experience I’ve had before! He goes above and beyond to fully evaluated and provides EXCELLENT customer service and the BEST follow-up from a dealer experience I’ve had before! He goes above and beyond to fully evaluated and service my Jeep and keeps me updated every step of the way! My Grand Cherokee is 10 years old and recently went through a repair. Steven made the process seamless in working with my warranty company from start to finish. In the past my warranty company has been extremely difficult to work with @another dealer in Houston. Not only did Steven communicated effectively, he’s made the once burdensome hassle my warranty company approval process invisibly painless! He’s provided an Uber to and from and when possible a newer jeep loaner; so I could stay mobile and not miss any work appointments in another service visit. Did I mention, his follow-up? Steven RESPECTS your time and he gets you in and out! Ask for Steven next time and you’ll be happy you did! More

I took my 2020 RAM 2500 6.7L Cummins in to the dealership to have them replace the Bosch CP4 HPFP with an S&S CP3 pump and conversion kit, plus replace my fuel filters and calibrate my tire size in the PCM. to have them replace the Bosch CP4 HPFP with an S&S CP3 pump and conversion kit, plus replace my fuel filters and calibrate my tire size in the PCM. I worked with Steven García in the service department and he was great to work with. He understood everything I wanted to do, gave me a quote and at the end of the work it cost me exactly what he quoted and the work took exactly the amount of time he estimated. I took it in on Monday morning and my truck was ready by lunchtime the following day. Everything was done perfectly and my truck runs great. I will definitely use Southfork Dodge Jeep Ram in Manvel TX for all of my Ram truck needs going forward. Thank you Steven for the great service! More