Southfork Chrysler Dodge Jeep Ram - Service Center

The service received by Robert Y, was as expected on how a customer should be treated and how a customer vehicle should be taken care of. As for the rest of the dealership, they have a lot of things to wo a customer should be treated and how a customer vehicle should be taken care of. As for the rest of the dealership, they have a lot of things to work out for customer care. More

I have never had any complaints with Southfork Dodge Always friendly & helpful I like that when I take my Charger in for Maintenance that it is never an all day wait They've always gotten my car in/ Always friendly & helpful I like that when I take my Charger in for Maintenance that it is never an all day wait They've always gotten my car in/out in a timely manner More

Always helpful and on time with estimated repair duration. Communication with the service representative is timely and accurate. duration. Communication with the service representative is timely and accurate. More

My experience in February was totally horrible. I couldn't get a call or status on my vehicle and it took two weeks to complete. My last service was superb!!!Service manager was professional and ke I couldn't get a call or status on my vehicle and it took two weeks to complete. My last service was superb!!!Service manager was professional and kept me updated up to the completion of the job. I went from never going back for services or purchase to I will. xxxxxxto Ron. More

Exceeded expectations. Great communication! All checkpoints were stated and met before promised time. Excellent staff. Great communication! All checkpoints were stated and met before promised time. Excellent staff. More

The service writer has been amazing and communicates very well on the progress of the repairs. Only issue encountered is this it the 3rd time it is in for the same issue - no power steering. well on the progress of the repairs. Only issue encountered is this it the 3rd time it is in for the same issue - no power steering. More

My service writer was excellent! ! She made my service very pleasant and enjoyable, thanks so much ! She made my service very pleasant and enjoyable, thanks so much More

Service writer comes out as l arrived understand what I needs on my car service and give a time of completion. Very friendly service. needs on my car service and give a time of completion. Very friendly service. More

Service is always great! ! Jacy was very knowledgeable and provided great info up front and timely updates as I waited. ! Jacy was very knowledgeable and provided great info up front and timely updates as I waited. More

Horrible Experience! I had a very negative experience at South Fork Dealership service center. I made two appointments to have my auto start/stop light checked out, but I had a very negative experience at South Fork Dealership service center. I made two appointments to have my auto start/stop light checked out, but the first time I was told that I needed to leave my vehicle overnight, which I was not informed of until I arrived. The second time, I was quoted a diagnostic fee of $260, but was then told that I would have to pay for it even if I went ahead with the repairs. I was also told that the diagnostic would take 48 hours, but when I called to check on the status of my vehicle, I was told that they were behind and would be working on it on Saturday. This turned out to be a lie. When I spoke to the service manager, he was initially dismissive of my concerns, but eventually agreed to waive the diagnostic fee. However, he still insisted that I pay $546 for the repairs, even though the labor and parts should have only cost around $220. I argued with him for an hour before he finally agreed to reduce the price to $446. I am very disappointed with the service I received at South Fork Dealership. I felt misled and taken advantage of, and I would not recommend this dealership to anyone. Here are some specific examples of the unprofessional and dishonest behavior that I experienced: 1) I was not informed that I needed to leave my vehicle overnight for the first appointment. 2) I was told that the diagnostic fee would be waived if I went ahead with the repairs, but this turned out to be false. 3) I was told that the diagnostic would take 48 hours, but this was also a lie. 4) I was initially dismissed by the service manager when I raised my concerns. I had to argue for an hour to get the price of the repairs reduced. 5) I believe that South Fork Dealership should take steps to improve the quality of its customer service. Specifically, the dealership should: 1. Be more transparent about the costs of repairs and services. 2. Train its employees to be more honest and upfront with customers. 3. Put in place a system for handling customer complaints in a timely and efficient manner. I hope that my review will help other potential customers avoid the same negative experience that I had. More