Southfork Chrysler Dodge Jeep Ram - Service Center

Just to set the tone I am a person who will also compliment good service and go out of my way to do so, I do not like to complain or to leave a harsh review but in this case I feel it is warranted. compliment good service and go out of my way to do so, I do not like to complain or to leave a harsh review but in this case I feel it is warranted. So I took my jeep into the dealership because I had a check engine light on. I was pretty sure I knew why it was on but I wanted an expert opinion. I got the diagnosis back and the person I spoke with told me I needed to have a part replaced that would cost me $2900. I thought it was the alignment causing the issue and asked the service rep if I could get an alignment done and was told no because they were all booked up, no attempt to fit me into any schedule no attempt to try and work me in nothing. So I got my vehicle paid the $230 diagnostic fee and then took it to pep boys and had an alignment done and wouldn't you know it the check engine light went off. So in essence I paid $230 for an incorrect diagnosis and if I had allowed them to the dealership would have charged me $2900 for work that was not needed. This makes me VERY leery of using this dealership in the future. What sucks is I have a new Dodge durango with lifetime warranty and the service is with them so I am contmeplating just getting rid of the durango. More

Best service I ever had with a dealership I have no more concerns very nice employees and personnel concerns very nice employees and personnel More

10 on the service but I'm pretty disappointed with my only 31,000 mile dodge charger , a water pump replacement at 26,000 miles and now a evaporator with only 31,000 miles on it making nervous about my only 31,000 mile dodge charger , a water pump replacement at 26,000 miles and now a evaporator with only 31,000 miles on it making nervous about my next dodge purchase and I've purchased several. Again, a big thanks to Shane, very professional, easy to get ahold of hold onto this man. More

My service advisor was amazing. She kept in contract with me the whole time, and the truck was ready hours before I expected it. She kept in contract with me the whole time, and the truck was ready hours before I expected it. More

Ron in service took great care of my needs in replacing the starter on my challenger. the starter on my challenger. More

The lady that helped me at the service desk was amazing! ! I had some questions about a package I purchased when I bought the car and financing was not helpful in the slightest. The lady at the service desk ! I had some questions about a package I purchased when I bought the car and financing was not helpful in the slightest. The lady at the service desk went out of her way to get the answers that I needed. She's the reason I will be back. Thank you Jacy Blair for such exceptional service. More

perfect customer service, did they the change on my vehicle in less than 30 minutes vehicle in less than 30 minutes More

Best experience , nice people , recommend, try to visit more , thank you, very we’ll appreciated more , thank you, very we’ll appreciated More

My vehicle was in the shop for three weeks, however, my representative, Ron, made the process extremely easy! I absolutely loved how Ron kept me abreast of what was happening and he’s so detailed oriented representative, Ron, made the process extremely easy! I absolutely loved how Ron kept me abreast of what was happening and he’s so detailed oriented and professional. I will most definitely continue to work with this dealership! Thank you. More

Excellent service and prompt update s on the status of the vehicle. Ron was great! the vehicle. Ron was great! More