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Southfork Chrysler Dodge Jeep Ram

Manvel, TX

Overview
Employees
Reviews
Vehicles
4.8
1,618 Reviews
In the Houston area, when you're looking for a wide and diverse selection of new Chrysler, Jeep, Dodge and RAM and want to find a place that puts you first as you go through the process of looking for a new car, the right place to come is Southfork Chrysler Dodge Jeep RAM. There are many things that set us apart from other Houston area dealerships, and that includes having a fully non-commissioned sales staff, as we work for you, and not for a commission. We're about helping you find the best fit in every aspect of the automotive experience, giving you the opportunity to explore the inner details of every vehicle we have here in our showroom, talking you through all the finer points when it comes to technology, performance, capability, and versatility in our sedans, sports cars, crossovers, trucks and SUVs.
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17725 South Freeway, Highway 288 South

Manvel, TX

77578

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Showing 1,618 reviews

August 11, 2021

Extremely friendly family atmosphere. Monica was very involved and attentive. She's great. Very clean modern facility. I enjoyed my time with Monica and management. More

by afguy01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Reilly, James Marion, Monica Lao
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August 11, 2021

Make sure you check your warranty if you happen to buy a vehicle here…. It’s xx We purchased a vehicle less than a year ago (lifted truck with oversized tires) we hadn’t even drove the truck for 23,000 m More

by Angel22jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Russel, Henry Pimentel
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Aug 12, 2021 -

Southfork Chrysler Dodge Jeep Ram responded

We spoke and you know your warranty was denied because of the lift, but that was the extended warranty that covers powertrain, electrical and many other componets. We have a back up wrranty which we gave you for no-charge that would have covered the parts and labor but you chose to your own oil changes versus having them done as instructed. This was your choice and you can't be upset that you chose for your own reasons to do those services yourself. Your choices affected ultimate responsibility. However we did offer to do the repair at cost on parts and charge you no labor to help you resolve your concern becasue you are still the customer. You decided you wanted to take it somewhere else and we even waived the diagnostic fees. We felt it was important to tell the complete story and left out detailed facts to protect your privacy.

Aug 12, 2021 -

Angel22jim responded

We bought the truck lifted we didn’t lift the truck… you never asked me to provide you with any receipts for oil changes you said they MAY ASK FOR THEM I told you that I had to check with my husband because I wasn’t sure if he did them himself or not. You said ok well we may ask for them but I will look into it. I told you I know for sure we took the vehicle to get oil changes at at Take 5 oil change which we even had that in the truck! Again you said I MAY HAVE YO PROVIDE RECEIPTS but never asked for them cause I keep everything!!! Hahah you did waive the diagnostic fee you said it’s the least we can do!! Yes it’s the least you can do for selling me a voided warranty

Aug 12, 2021 -

Angel22jim responded

The issue is you sold me the warranty that was voided from day 1 because of the lift!!! That is my issues!!! Like I stated I understand that I bought I used vehicle and the risk that come along with it MY ISSUE IS YOU HAVE NO KNOWLEDGE OF WHAT YOU ARE SELLING TO PEOPLE!!

Aug 12, 2021 -

Southfork Chrysler Dodge Jeep Ram responded

This is simply not true. The warranty covers many other items just not the repairs related to the lift. All the paperwork provides limitations which were clearly not read by you as the buyer. We agreed to have the warranty company give you a full refund which can be used towards your repairs. The warranty we provided to you at no cost also has your obligation that clearly were not read or followed. We offered to give your money back on the warranty. You signed an AS-IS two to three places on contracts and ancillary paperwork. At some point you must take responsiblity. We have done everything we can to make any wrongs righted.

Aug 12, 2021 -

Angel22jim responded

Can you show me the warranty that you provided to me free of charge cause I obviously don’t have that paperwork as well as the date it was provided!! I did sign for the vehicle as is but under the assumption that the IMPORTANT EXPENSIVE stuff was covered under warranty such as the transmission. I did say I’m am waiting to get my money back for the warranty never said y’all weren’t giving it to me. Definitely would not have agreed to to pay over $3000 if I had know it didn’t cover transmission. You all stated bumper to bumper A-Z coverage. The paper that we signed to get the extended warranty says nothing about not covering lifted trucks. Also I was told the refund would not go directly to me or I would have used that for the repair I was told that it would go to the bank that financed the truck! Please if you are the person replying to this get all the facts right, and if you are the manager you can reach out to me directly.

Aug 12, 2021 -

Southfork Chrysler Dodge Jeep Ram responded

Thank you for your comments. The money is going back to you. The law makes us send it to the lienholder but you have the benefit of the lower payoff. That means you are getting your money returned. Henry will send you the documents. The AS-IS that you signed says just that.... all any all all statements must be verified by the customer. It is not our form. It is a federal document to protect the consumer. It advises you that it is your responsiblity to read those documents and verify your coverages. The law also provides that those same warranties are refundable to protect the consumer. We did all the things required morally and legally.

August 10, 2021

Mr. Bobby P in finance and Mr. Richard W in sales were spectacular. From the moment we were greeted until the last piece of paper was signed we felt welcomed and part of the family. Thanks for your servi More

by jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Richard Wyant
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August 06, 2021

The experience was great,quick and easy Monica was great helping find the right truck. Finance guy Baldemar was pretty helpful explaining the warranty and paperwork. I would recommend Southfork CDJR. More

by Martinezjose3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Lao, Patrick Uhlig
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July 30, 2021

I would to commend Gabriel on the way he helped us with our purchase of a new truck. Give him a 10 star rating. Also a 10 for Patrick, and last but best of all Bobby Parker. He gets a 20. Without his More

by K W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Patrick Uhlig, Gabriel Castillo
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July 22, 2021

I would buy again and even referred family to travel to purchase from Mr. Gambino. I made the trip in 6 hrs and would do it again. Love my Hella Yella Edition JL. Thank you! More

by Duve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baltimore in financing. Very good!, Deadpool Gambino, Deadpool Gambino
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July 19, 2021

This is my second go round with this dealership. The salesmen are amazing. First there was Jesse, then Richard, and Bobby closes out the deal!!! Great job guys!!! More

by MJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Parker, Richard Wyant, Patrick Uhlig
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July 15, 2021

Dead Pool (DP) is a excellent salesman and just a great all around person. Anyone that is lucky enough to purchase a vehicle from him will enjoy the journey and have a memorable experience. More

by Willyum/945
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hundley , Patrick Reilly, Bobby Parker, Deadpool Gambino, Deadpool Gambino
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July 14, 2021

Steven Garcia @Southfork Jeep BEST Service ever! Steven provides EXCELLENT customer service and the BEST follow-up from a dealer experience I’ve had before! He goes above and beyond to fully evaluated and More

by Kb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Garcia
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July 13, 2021

I took my 2020 RAM 2500 6.7L Cummins in to the dealership to have them replace the Bosch CP4 HPFP with an S&S CP3 pump and conversion kit, plus replace my fuel filters and calibrate my tire size in the PCM. More

by roland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Garcia
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